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Outlook 2010 X64 will not install on Server 2008 R2

    Question

  • I am trying to install outlook 2010 X64 on Server 2008R2 that has exchange 2010 running on it but it will not install.
    it doesnt give me a specific error, it appears to install normally but at the very end it gives me a message that says that it incurred and error and could not install. I also tried to install office 2010 pro X64 and got the same result. The server 2008R2 is running in a VM - i don't thinkg that should be the issue. Any ideas?

    • Moved by Jennifer Zhan Thursday, August 19, 2010 3:34 AM (From:Outlook IT Pro Discussions)
    Wednesday, August 18, 2010 11:15 AM

Answers

  • What Windows Server 2008 R2 version are you using? I just tried to install Office 2010 ProPlus 64bit on a Windows Server 2008 R2 Enterprise edition, and that worked 100%.


    You can see my screen shot here: Screenshot1


    Kenneth Myhre
    • Marked as answer by Jennifer Zhan Wednesday, August 25, 2010 9:13 AM
    Thursday, August 19, 2010 2:42 PM

All replies

  • Hi,

    Server 2008 R2 is not listed as supported:

    http://technet.microsoft.com/en-us/evalcenter/ee390818.aspx

    Supported Operating Systems:

    • Windows XP with Service Pack (SP) 3 (32-bit)
    • Windows Vista with SP1 (32-bit or 64-bit)
    • Windows Server 2003 R2 (32-bit or 64-bit)
    • Windows Server 2008 with SP2 (32-bit or 64-bit)
    • Windows 7 (32-bit or 64-bit) 

    In addition, I don't think this issue only happens on Outlook, I believe it is a office 2010 64bit issue. So I move this thread into Office 2010 setup and deployment forum.

    Thursday, August 19, 2010 3:32 AM
  • Hi,

    i read the requirements initially but it states " Windows Server 2008 or later (32-bit or 64-bit)"

    I assumed the "or later" to mean SP1, SP2, R2, etc

    Is there a timeline as to when it will work on Windows Server 2008 R2? I have Exchange 2010 on this server and need Outlook 2010 X64 in order to import/export pst files

    thanks

    Thursday, August 19, 2010 11:08 AM
  • What Windows Server 2008 R2 version are you using? I just tried to install Office 2010 ProPlus 64bit on a Windows Server 2008 R2 Enterprise edition, and that worked 100%.


    You can see my screen shot here: Screenshot1


    Kenneth Myhre
    • Marked as answer by Jennifer Zhan Wednesday, August 25, 2010 9:13 AM
    Thursday, August 19, 2010 2:42 PM
  • Exact same version as you - it is running on a VM but that shouldnt stop it from installing

    Wednesday, August 25, 2010 11:35 AM
  • I also used a VM to do that test, so it's no issue. It's has to be something else. You have full admin rights and the R2 installation is not corrupted or something?
    Kenneth Myhre
    Wednesday, August 25, 2010 12:15 PM
  • yes - full admin rights - it's running exchange 2010 as well which i installed and configured with no issue

    i wish it would give me an error message  - it goes through the entire install and at the end the screen looks exactly like the installation successful screen with the exception that it states that it incurred and error and could not install

    very frustrating

    I do have AVG antivirus running but I wouldnt think that it would prevent the install

     

    Wednesday, August 25, 2010 12:52 PM
  • I was under the impression that you should NEVER install Outlook (or office) onto a server that has Exchange Server already installed.

    I may be wrong but the question begs why do you want Outlook installed on the mailserver? Outlook is a client app not a server app, except when installed on a Terminal Server.

    -------

    I had a browse and found this:-

    http://support.microsoft.com/kb/266418/en-gb

    and

    http://blogs.msdn.com/b/stephen_griffin/archive/2004/07/03/172257.aspx

    So I wouldn't try it.

     


    I.T. Manager International House London
    Thursday, August 26, 2010 12:25 PM
  • From my understanding you need to have outlook 2010 X64 installed on the exchange server 2010 in order to import/export pst files

     

    i checked out those links and they pertain to older versions of exhange server

    Thursday, August 26, 2010 12:29 PM