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Upgrading from 2010 office plus to 2013 office plus

    Question

  • Start upgrade - have tried customize and upgrade both get same error message below.  All applications are closed check task manager.

    Any help would be appreciated.  Microsoft office pro plus 2013 encountered an error during setup

     
    Thursday, February 28, 2013 8:16 PM

Answers

  • Hi,

    Try the following methods to check the issue:

    Step 1

    Before you install Office 2013, make sure that your computer meets the minimum system requirements for the installation. Failing to which, such an error or a different one may occur causing problems. Disable your antivirus program before you run the setup.exe file. Also run the setup file with administrator rights. Otherwise, you may face errors during the installation procedure. To run the setup file with admin right, right click it and select Run as administrator.

    Step 2

    Enable Task Scheduler services and the problem should be fixed. From the Start button, navigate to Control Panel> System and Maintenance> Administrative Tools> right click Task Scheduler and select Start. Confirm the changes and restart your computer if prompted.

    Step 3

    Make sure that you are running the latest updates related to all the programs and devices on your computer. If you haven’t downloaded updates yet, download them from Windows Update service.

    Step 4

    Open Registry Editor from the Run window. Press Windows + R keys together to bring up the Run window. Type “regedit.exe” in the Open box and click OK.On Registry Editor window, navigate to:
    HKEY_LOCAL_MACHINE> SOFTWARE> Microsoft> Windows NT> CurrentVersion> AppCompatFlags. Back up this key (AppCompatFlags) and then delete it. Do not delete it without backing up. Now run the Office 2013 installation file again and no such error should occur thereafter.


    Jaynet Zhang
    TechNet Community Support

    Friday, March 01, 2013 6:25 AM
    Moderator