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Contact photos not showing in reading pane in Outlook 2013

    Question

  • This question is related to this post: http://social.technet.microsoft.com/Forums/nl/outlook/thread/07841a68-e361-47ac-947b-699fc6b86025

    I am running Outlook 2013 with Exchange 2010.  When I was in Outlook 2010, this was not an issue.

    Contacts have photos.  When viewing emails the contact photos do not appear.

    I tried using the SEND/RECEIVE >> Send/Receive Groups >> Download Address Book; Did not resolve

    I renamed the .oab files in C:\Users\<username>\AppData\Local\Microsoft\Outlook\Offline Address Books\11d6f6ed-0e4c-49ed-9877-9574f16afa6a\ to .old with Outlook shutdown.  When I started up Outlook, the photos began displaying, but there were only temp files in the folder.  As soon as the .oab files were regenerated by Outlook, the photos were broken again.

    As a final means of fixing the issue, I renamed C:\Users\<username>\AppData\Local\Microsoft\Outlook to C:\Users\<username>\AppData\Local\Microsoft\Outlook_old and let Outlook build and entirely new offline folder.  This did not resolve the issue either.

    Please advise on how to fix this.

    Friday, November 09, 2012 12:48 PM

Answers

  • Please find below the outcome of my case. Credit goes to the Microsoft engineers for these statements.

    --------------------

    If this is happening to all of your Exchange 2007 Mailbox users, it sounds like you have not enabled the thumbnailPhoto attribute on the OAB to be picked up by your Outlook 2013 Cached Exchange Mode enabled
    clients.

    Below is a description of the issue you are experiencing, followed by the resolution\workaround. However, please
    understand the statement under RESOLUTION.

    ~*~*~*~*~
    The downside is that, depending on the number of users and the sizes of thumbnail photos uploaded, this adds significant bulk to the OAB. Test this scenario thoroughly in a lab environment— chances are you may not
    want to provide the GAL photo functionality to offline clients if it will impact network or server performance.
    ~*~*~*~*~*

    If the thumbnail photos will bloat the size of the OAB to the point that your users will see a perf hit during the OAB's Full-download, you may want to consider staggering the times your users connect to the Exchange 2007
    server to populate their OAB.

    Also, this is not an Outlook 2013 bug. It is a design change with Outlook 2013 that is creating the issue. The new People Pane in Outlook 2013 is requiring the thumbnailPhoto attribute to be set, so that the AD Photos will show up in the new view.

    ========
    SYMPTOMS
    Contact photos in the People Pane do not display a picture when running Outlook in cached mode even though photos are added in the AD. The photo does display in Contact Card. The photo also displays in both Contact Card and in People Pane when Outlook is running in online mode.

    CAUSE
    The thumbnail photo attribute needs to be added to the OAB so users in Outlook cached mode can see the photos in the People Pane when running Outlook in cached mode.

    By default, thumbnailPhoto is included in the OAB as an Indicator attribute. This means the value of the attribute isn't copied to the OAB— instead, it simply indicates that a value exists and that the client should get the value from Active Directory. Hence the photo does display in Contact card when Outlook is in Cached Exchange Mode, even though it's not actually downloaded in OAB. 

    However, the photo will not be displayed in People Pane when Outlook is in cached mode. This is by design. 

    RESOLUTION
    If photo is required to show up in People Pane when Outlook is running in cached mode then Exchange Administrator need to modify the ConfiguredAttributes of an OAB to make thumbnailPhoto a Value attribute
    instead Indicator attribute.

    The added advantage of setting the thumbnail attribute to Indicator is that user photos will be available
    in both the Contact Card and in the People Pane, even though Outlook is in Offline mode (not connected to Exchange).

    The downside is that, depending on the number of users and the sizes of thumbnail photos
    uploaded, this adds significant bulk to the OAB. Test this scenario thoroughly in a lab environment— chances are you may not want to provide the GAL photo functionality to offline clients if it will impact network or server performance.

    The following articles explain the exact steps to add the thumbnailphoto attribute to the OAB.

    After the attribute is added, update the Offline Address Book then have the Outlook user download the OAB. 

    GAL Photos: Frequently Asked Questions 
    http://blogs.technet.com/b/exchange/archive/2010/06/01/3410006.aspx

    GAL Photos in Exchange 2010 and Outlook 2010
    http://blogs.technet.com/b/exchange/archive/2010/03/10/3409495.aspx

    Wednesday, December 12, 2012 9:10 AM

All replies

  • Is there any same contact/people item in your other contact folders? Outlook 2013 have a new function would auto-linking contact, I am not sure whether it effects.

    Whatever, please totally create a new outlook profile and re-setup your account to check what will happen.


    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

    Monday, November 12, 2012 5:34 AM
    Moderator
  • This seems to have resolved it:

    Combine contacts duplicated between non-Exchange sources and Exchange into one contact in Exchange.

    Control Panel >> Mail >> Show Profiles.  Remove Outlook profile

    Open C:\Users\<username>\AppDate\Local\Microsoft\Outlook.  Delete all files/folders in the Outlook folder.

    Control Panel >> Mail >> Show Profiles.  Recreate Outlook profile.

    Any one off contacts remaining that wont show a picture: Delete and recreate the contact from the GAL and edit the fields for specific information not included in GAL contact.

    Monday, November 12, 2012 6:09 PM
  • Photos are broken again.  Suggestions?
    Thursday, November 15, 2012 12:12 AM
  • I as well am having the same issue.  All of our Outlook 2010 users are seeing the user photo without an issue but the users who have upgraded to Outlook 2013 for testing purposes can no longer see the user photo.

    Systems Administrator Senior - University of Central Florida

    Monday, November 26, 2012 8:57 PM
  • Definitely sounds like a bug.
    Monday, November 26, 2012 10:41 PM
  • Hello?  Is anyone going to respond?  Do I need to open another thread on the same subject to get someone to respond?
    Sunday, December 02, 2012 4:43 PM
  • Hello,

    I am trying to involve someone familiar with this topic to further look at this issue.

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

    Monday, December 03, 2012 1:33 AM
    Moderator
  • Hi John7914,

    Thanks for your patience.

    I unsuccessful to reproduce this issue in our lab setup. Could you please check if following option is enabled under People(File >> Opitons). “Show User photographs when available”. Please enable this option restart Outlook and then check.


    If this step doesn’t resolve the issue. This issue requires in-depth support and access to broken machine.  Please visit the following link to see the various support options that are available to you:  http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone . This will help us address your issue more efficiently.

    Please note that if the issue you are reporting is due to a code defect in Outlook, you will not be charged for support.

    Best Regards,

    Sunil Kumar G [MSFT]

    Friday, December 07, 2012 12:07 PM
  • I had those setting enabled before, but because it didn't work, I disabled them.

    I re-enabled them to verify if the issue would be resolved. It was not.

    I will try one of the other support options. I believe this to be a code problem with Outlook. I don't understand why you need extensive troubleshooting from an end user. Other people are having the issue as well and this occurs on my home and work machine.

    It seems to me that you should be able to reproduce and find your own code issues without me having to take the chance on being charged several hundred dollars.

    Friday, December 07, 2012 12:20 PM
  • On second thought, I will not try one of the other support options.

    I think you should be able to fix your software yourself without my input and I don't have time or money to commit to your resolution.

    If you are telling me that the support ends here, then so be it. I'll either do without the photos or go back to 2010, which would be a real shame.

    Friday, December 07, 2012 12:22 PM
  • Disabling Exchange-modus with cache solved this problem for me.

    As soon as I enable Exchange-modus with cache the pictures disapear again.

    (Picture is in dutch).

    Friday, December 07, 2012 12:34 PM
  • That's correct, however if you disable that feature, then you don't have a local copy of your mailbox and Outlook runs slower in large environments or on slower connections.

    The reason this works for you is because when you have cached or modus mode disabled, you don't use the offline address book, you use the online address booked straight from Exchange. I believe the offline address book is the source of the problem.

    To confirm, I deleted the offline address book by renaming the ".oab" files to ".old" found in:

    C:\Users\<username>\AppData\Local\Microsoft\Outlook\Offline Address Books\11d6f6ed-0e4c-49ed-9877-9574f16afa6a

    When you do that and restart Outlook, the photos work great UNTIL Outlook finishes rebuilding the offline address book.  When the rebuild of the offline address book is completed, the photos break again.

    Friday, December 07, 2012 12:46 PM
  • I know it's still faulty by design. My solutions is indeed just a temporarry workaround untill MS gets a fix out.

    I also prefer cache-modus because of my rather large inbox combined with a mobile workstation.

    Friday, December 07, 2012 12:50 PM
  • I think your description of "workaround" is appropriate.

    I agree, cached mode is required if you are mobile and have a large mailbox.

    I just want Microsoft to own up to the issue and fix it and I don't want to have to pay several hundred dollars. I believe I've extensive and quite adequate troubleshooting for them to conclude that there is an issue with the code when it comes to the offline address book.

    Friday, December 07, 2012 12:58 PM
  • As I also have the issue with Exchange 2007 and can confirm the behaviour and (not ideal) workaround of using online Exchange mode, I have reported the issue to Microsoft. I will update this thread as and when the report progresses.
    Friday, December 07, 2012 1:02 PM
  • Our Exchange system is a 2007 SP3 with the latest rollup system as well.  The machines experiencing this issue were upgraded from Office 2010 latest SP/patch level to Office 2013.  This is when the user images stopped working. 

    I went to the article you referenced at the very top and read over that information.  I did the steps to remove the OAB and had Outlook 2013 rebuild a new one and then the images started working again.


    Systems Administrator Senior - University of Central Florida

    Friday, December 07, 2012 6:18 PM
  • Hello Paul,

     

    I apologize for the inconvenience and thanks for your understanding. Can you please email me your case number?.  I will keep a tab on the case and get appropriate team to look at it.

     

    My Email address is: cts-outforums at live.com

     

    Best Regards,

    Sunil Kumar [MSFT]

    Saturday, December 08, 2012 5:33 AM
  • Please find below the outcome of my case. Credit goes to the Microsoft engineers for these statements.

    --------------------

    If this is happening to all of your Exchange 2007 Mailbox users, it sounds like you have not enabled the thumbnailPhoto attribute on the OAB to be picked up by your Outlook 2013 Cached Exchange Mode enabled
    clients.

    Below is a description of the issue you are experiencing, followed by the resolution\workaround. However, please
    understand the statement under RESOLUTION.

    ~*~*~*~*~
    The downside is that, depending on the number of users and the sizes of thumbnail photos uploaded, this adds significant bulk to the OAB. Test this scenario thoroughly in a lab environment— chances are you may not
    want to provide the GAL photo functionality to offline clients if it will impact network or server performance.
    ~*~*~*~*~*

    If the thumbnail photos will bloat the size of the OAB to the point that your users will see a perf hit during the OAB's Full-download, you may want to consider staggering the times your users connect to the Exchange 2007
    server to populate their OAB.

    Also, this is not an Outlook 2013 bug. It is a design change with Outlook 2013 that is creating the issue. The new People Pane in Outlook 2013 is requiring the thumbnailPhoto attribute to be set, so that the AD Photos will show up in the new view.

    ========
    SYMPTOMS
    Contact photos in the People Pane do not display a picture when running Outlook in cached mode even though photos are added in the AD. The photo does display in Contact Card. The photo also displays in both Contact Card and in People Pane when Outlook is running in online mode.

    CAUSE
    The thumbnail photo attribute needs to be added to the OAB so users in Outlook cached mode can see the photos in the People Pane when running Outlook in cached mode.

    By default, thumbnailPhoto is included in the OAB as an Indicator attribute. This means the value of the attribute isn't copied to the OAB— instead, it simply indicates that a value exists and that the client should get the value from Active Directory. Hence the photo does display in Contact card when Outlook is in Cached Exchange Mode, even though it's not actually downloaded in OAB. 

    However, the photo will not be displayed in People Pane when Outlook is in cached mode. This is by design. 

    RESOLUTION
    If photo is required to show up in People Pane when Outlook is running in cached mode then Exchange Administrator need to modify the ConfiguredAttributes of an OAB to make thumbnailPhoto a Value attribute
    instead Indicator attribute.

    The added advantage of setting the thumbnail attribute to Indicator is that user photos will be available
    in both the Contact Card and in the People Pane, even though Outlook is in Offline mode (not connected to Exchange).

    The downside is that, depending on the number of users and the sizes of thumbnail photos
    uploaded, this adds significant bulk to the OAB. Test this scenario thoroughly in a lab environment— chances are you may not want to provide the GAL photo functionality to offline clients if it will impact network or server performance.

    The following articles explain the exact steps to add the thumbnailphoto attribute to the OAB.

    After the attribute is added, update the Offline Address Book then have the Outlook user download the OAB. 

    GAL Photos: Frequently Asked Questions 
    http://blogs.technet.com/b/exchange/archive/2010/06/01/3410006.aspx

    GAL Photos in Exchange 2010 and Outlook 2010
    http://blogs.technet.com/b/exchange/archive/2010/03/10/3409495.aspx

    Wednesday, December 12, 2012 9:10 AM
  • I have that setting enabled already which is why when I wiped my local OAB and let it rebuild it fixed the issue.  We only have 350 users so the 100 KB limit for images * 350 isn't too bad for us and that's even if we had a picture for everyone which we do not.

    Systems Administrator Senior - University of Central Florida

    Wednesday, December 12, 2012 8:01 PM
  • Dit they say annything about a fix? I mean I know it's a performance hit on my server when a lot of clients go and download all the thumbnailpictures, that is still something I don't want. However when a client is in offline mode but he is connected to the exchange (mobile laptop which is inhouse) why can't he show the pictures then like if he where in online mode....

    Thursday, December 13, 2012 11:06 AM
  • Dit they say annything about a fix? I mean I know it's a performance hit on my server when a lot of clients go and download all the thumbnailpictures, that is still something I don't want. However when a client is in offline mode but he is connected to the exchange (mobile laptop which is inhouse) why can't he show the pictures then like if he where in online mode....

    That sounds like a different issue than the OP is having, which the comment they posted above did have the fix for their issue.  Your problem might be more in line with mine in that the OAB was corrupt which is where an offline user gets the pictures from.

    Systems Administrator Senior - University of Central Florida

    Thursday, December 13, 2012 1:23 PM
  • These instructions make mention of Exchange 2007, however the links point to Exchange 2010.  Is there any way to set this in 2007?  The Powershell commands don't seem be recognized.  Can we run the 2010 Management Shell against our 2007 Exchange server to accomplish this?
    Wednesday, January 23, 2013 4:16 PM
  • The Exchange 2007 instructions are similar to the Exchange 2010 instructions; you have to ignore the Exchange 2010 PowerShell commands mentioned. The PowerShell is only for manipulating the photos and changing the address book as I can see, but importing can be done in other ways and the changes to the addres book are not possible in Exchange 2007 as I know.

    For Exchange 2007 you only have to take care of the schema change to 2008 and the Global Catalogue change if you have a forest with multiple domains.

    My case with Microsoft is still open for the Exchange 2007 issue with Outlook 2013 as for me the photos are only shown in certain situations, including the resolution case mentioned above. I'm waiting for the outcome of this case as the main photo in the reading pane is not shown and this is obviously the main one.

    Regards,

    Paul.

    Wednesday, January 23, 2013 4:42 PM
  • We already have photos imported into AD. We have photos for cached mode users working just fine in Outlook 2010 against our Exchange 2007 server, but apparently we need to alter the Offline Address Book to include photos directly [not just the indicator] in order for Outlook 2013 to properly display photos in cached mode.  The only instructions for doing this attribute change seem to be for Exchange 2010.

    • Edited by JordanWD Wednesday, January 23, 2013 5:27 PM
    Wednesday, January 23, 2013 5:26 PM
  • How about some contacts showing the pictures, the others (that have pictures in the card) not? That's what I have to deal with! This is ridiculous.
    Wednesday, January 23, 2013 5:47 PM
  • We are seeing a similar issue, but not only are the pictures not showing up, but no GAL info is showing up: title, phone etc (see photo below). Is this what you are seeing or were you just having issues with the pictures?

    I had posted more info on the following two related forums:

    http://social.technet.microsoft.com/Forums/en-US/officeitpro/thread/a2500fec-fc3f-4295-bbe3-7620876a2d24

    http://www.outlookforums.com/threads/87844-email-header-people-pane-contact-card-gal-photo-vs-contact-photo/#post323177

    Just trying to see if I am dealing with the same issue or a different one.

    Thanks,
    Tim

    Wednesday, January 30, 2013 3:22 PM
  • @Tim: the case I have open at Microsoft is for the same symptoms you mention.

    Regards,

    Paul.

    Wednesday, January 30, 2013 3:25 PM
  • @Tim: the case I have open at Microsoft is for the same symptoms you mention.

    Regards,

    Paul.

    Thanks Paul. So it sounds like for Exchange 2007/the main photo we are still waiting. Will be looking forward to hear how your case turns out.

    Thanks again,
    Tim

    Wednesday, January 30, 2013 3:33 PM
  • I'm also having the same issue as you guys.

    Running Office 2013 with Exchange 2007. Photos imported into AD and are visible on Outlook 2010 but not on Outlook 2013. Heck, even the photos from my Contact List do not show up in Outlook 2013.

    Just to check, are you guys running Office 2013 standard edition as well? There's seemingly no options for the social connectors on my edition and also no click-to-run updates.

    I tried with Office 2013 Pro Plus on another machine and the social connectors, update buttons are all available. Have yet to try with the Exchange though.

    Saturday, February 02, 2013 5:34 AM
  • We are running Pro Plus. Not sure what is available in the standard edition.
    Tuesday, February 05, 2013 3:28 PM
  • This is a bug that Microsoft needs to fix.
    Thursday, February 07, 2013 1:49 PM
  • I think possibly there are multiple issues here which are getting confused. It seems to me that there is a fundamental issue with Offline Address Book and the people pane/e-mail header pane. Furthermore, there are inconsistencies in the Outlook 2013 UI with regards to contacts in general. There are also inconsitencies in the way the social media plugins interact.

    We are also currently running Exchange 2007, have had the AD thumbnailPhotos working for quite some time and had no problems at all with Outlook 2010.

    While testing Outlook 2013, the following behaviour is observed:

    (If cached Exchange mode is disabled, everything works exactly as expected. That is my benchmark for what follows!)

    1. For GAL (i.e. OAB) contacts which have been copied to the user's Outlook contacts, the thumbnail photo displays in the contacts list, however the people pane and the e-mail header NEVER display the contact's photo.

    2. If social networking plugins are enabled (let's say Facebook), the people pane and e-mail header also NEVER display the contact's social networking photo. However, the "People" view SOMETIMES shows the Facebook photo (even when the option to do so is disabled) yet the "Business Card" view of the same contact shows the AD thumbnail!

    3. On the subject of the "People" view vs. the "Business Card" view, editing a contact from the former brings up the new-fangled stark white "Edit contact" in-line pane while doing so from the "Business Card" view brings up the old window-based contact editor from 2010. Schizophrenic and inconsistent - did Microsoft let the idiots that came up with Metro loose on Office for a day???

    4. This is the clincher. Clicking on a person in the people pane, or the e-mail header, and choosing "Open Contact Card" also brings up the new-fangled stark white "Edit contact" in-line pane...but with NO details whatsoever other than free/busy time summary (e.g. "Free for the next 8 hours").

    So it seems to me that in cached Exchange mode, the people pane and e-mail header are not picking up any details from Outlook Contacts whatsoever but also they are not picking up details from the OAB either...any details, it's not just the photo.

    If the OAB is deleted, when Outlook restarts, everything behaves as normal while the OAB is building. If I look at the people pane of an e-mail, all the photos are there, and clicking on "Open Contact Card" shows me all the details. If you hover over any of the attributes such as phone number or company name, a little popup appears which says  "(Address book)" (if the contact is only in the GAL) or "(Address Book, Outlook)" (if the contact has been copied to Outlook Contacts). Interestingly, hovering over the photo only says "(From address book)" even when the contact is not in Outlook contacts and only exists in the GAL, so there is an inconsistency there.

    It the OAB is then downloaded, any contacts who were already viewed in the people pane, still show and behave as above (as if they are cached somewhere temporarily), but any contacts who were not already viewed are broken again (NO details displayed in the pop-up contact card). If Outlook is then closed and reopened, the original completely broken behaviour returns and no GAL contact has any details in the people pane or the e-mail header, even if they have been copied to Outlook.

    I therefore agree that there is a bug to be fixed with OAB and it goes beyond contact photos as far as I can see. I agree that the OAB doesn't contain the photo by default (you can see this if you try to add a contact from the GAL when Outlook is properly offline vs. when it's in cached mode but connected to Exchange), but there are in my view three separate issues:

    1. In cached Exchange mode, the photo and all detail on the contact card opened from the people pane/e-mail header for people who are in the GAL is always blank.

    2. If I have an Outlook Contact for a person, that should ALWAYS be displayed irrespective of whether they are also in the OAB/GAL - so even if the above issue is fixed, if I have a contact photo for an Outlook Contact that should be displayed whether or not the OAB contains a photo for the contact. Indeed any additional data I may have added to the contact should trump what is in the OAB/GAL - these are MY contacts!!

    3. If Outlook has a connection to the Exchange server (i.e. is "online" but in cached Exchange mode), I would expect Outlook to lookup the contact photo in the GAL/AD - after all Outlook is merrily querying social media sites like nobody's business, so why would it not query my corporate address book?? I shouldn't have to synch the photo into the OAB for this functionality (and I can't see how this can be done in Exchange 2007 anyway). The only time I would expect the photo NOT to show if I am fully working offline (i.e. no connection to Exchange) - in that case, if I wanted the photos to display I would expect to have to sync them to the OAB.


    • Edited by Roberto Casula Thursday, February 07, 2013 7:51 PM (Added even more horrific detail!)
    Thursday, February 07, 2013 7:29 PM
  • Thanks to Roberto Casula for taking the time to assess this and provide the detailed descriptions.  I have the same results for all of the cases that you described.  It is a surprisingly sloppy implementation for Outlook.  I hope your effort and clarity provokes some improvements.
    • Edited by WirelessTom Friday, February 08, 2013 4:58 PM
    Friday, February 08, 2013 4:55 PM
  • Thanks for this info. 

    I too am running Exchange 2007 with one test client of Outlook 2013 and had been scratching my head for a while.

    Lync pulls all of our AD photos fine, But photos are broken after the OAB updates in Outlook 2013.  It will be nice to see if they will have a fix.

    Thanks again!

    Tony

    Monday, February 25, 2013 10:13 PM
  • Im also having the same issue!! Do you guys know if there is an official pronunciation by Microsoft? I mean, they are recognizing that this is a bug of Outlook 2013?? It´s so annoying

    The cmdlets to change thumbnailPhoto as an Indicator attribute is NOT working on Exchange 2007! I already tried! Do you know the cmdlets for Exchange 2007? It seems like it´s an issue with the OAB clearly.

    Thanks,

    Emilio

    Tuesday, February 26, 2013 9:00 PM
  • Same issue here running Exchange 2010. Outlook 2010 Clients show user photos, Outlook 2013 only shows a users own photo it seems. Regards, Dave.
    Friday, March 08, 2013 9:12 AM
  • Possible Workaround.

    I see the same issue. Deleting C:\Users\<username>\AppData\Local\Microsoft\Outlook\Offline Address Books\11d6f6ed-0e4c-49ed-9877-9574f16afa6a\ works for a while till Outlook rebuilds the OAB. So, after deleting the C:\Users\<username>\AppData\Local\Microsoft\Outlook\Offline Address Books\11d6f6ed-0e4c-49ed-9877-9574f16afa6a\ folder, I created a file named 11d6f6ed-0e4c-49ed-9877-9574f16afa6a, so Outlook can't re-build it's OAB :). This worked for me.

    This way rest of your mailboxes etc. will be cached but your address book won't be.

    Note: 11d6f6ed-0e4c-49ed-9877-9574f16afa6a is an example, you will have something different.


    • Proposed as answer by tedark Wednesday, March 13, 2013 11:02 PM
    Tuesday, March 12, 2013 5:29 PM
  • Thanks. This worked really well.
    Thursday, March 14, 2013 3:15 PM
  • Paul,

    Did you ever get resolution with MS on Exchange 2007?  I am assuming that any fix may come in a form of a patch (like the one that allows Exchange 2013 co-existence possibly) since this appears to be how the OAB is being generated (i.e. there is a workaround for 2010).

    If you have any new info, it would be appreciated.

    Thanks,
    Tim

    Thursday, March 14, 2013 3:20 PM
  • Hi Tim,

    My case is under investigation with the product group since 21st February. Unfortunately I have not had an update since then.

    Personally I've not had much experience with how long it takes to get Office client fixes, however my experience with SharePoint is that non urgent fixes such as this take months rather than weeks to be produced.

    Regards,

    Paul.

    Thursday, March 14, 2013 3:30 PM
  • We're experiencing the same issues here, but also have an issue where presence information is not available in OL2013.  We have EX2007 and Lync2010 backend.  Gone through all the troubleshooting steps others here have mentioned.  Then came across this thread about the presence issue.

    http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/from-lync-presence-not-appearing-in-outlook-2013/f3435832-9e7e-4d4b-b65e-c0f0b67570e3?msgId=361b28f8-8e34-43d6-8b15-7f21f671629e&page=2

    I tried Zhull's solution of setting the GAL as the first address list.  Open Address Book, Tools > Options.  Changed from default "Start with Global Address List" to Custom and then listed my GAL, our custom server list, and then contacts.  Lo and behold, after restarting Outlook, photos and presence info started showing up for *most* recipients.  Weird thing is, it is grabbing photos that users have uploaded to Lync instead of their AD photo (for those who have done so).  But better than nothing and I have presence. 

    I plan on submitting a ticket to our Premier Support.  The more complaints MS gets the better.

    --EDIT--  Workaround was short lived.  Outlook soon reverted to its previous behavior.  I have forwarded the issue to my TAM.
    • Edited by sewie Wednesday, March 20, 2013 11:04 PM Add info
    Wednesday, March 20, 2013 10:16 PM
  • Hello, Can you please explain how you created a new FILE that was the name of the folder?  I deleted my folder then created a new text file with the same name however that isn't preventing a new folder from being created and written to.

    Thanks.

    Friday, March 22, 2013 6:59 AM
  • The file you created probably has the .txt extension. You can go to folder options to uncheck "Hide known extensions" and then rename the file to remove .txt extension.
    Tuesday, March 26, 2013 4:31 PM
  • Thanks Roberto Casula for extensive troubleshooting. This is exactly what is happening in my company (only few computers have Outlook 2013).

    But, on my personal laptop, all the pictures are showing just fine. There are no issues like the ones described by Roberto. The laptop is not domain joined and Outlook 2013 is installed way before the pictures are imported in AD. Everything is just working.

    Someone should kick out people which are responsible for this new "design". They can call it design but as far as  am concerned this is a bug. The same goes for the people responsible for the Metro interface or whatever it is called this days and the inconsistencies in user interface.

    Thursday, March 28, 2013 9:08 PM
  • I am also experiencing this. I can see the photo in the GAL contact when expanded. I can also see the photo in the Outlook 2013 Info\Account Settings section. I do not see the photo in emails and Lync is not showing the photo when selected to use the default corporate picture.
    Thursday, March 28, 2013 10:06 PM
  • I've the same issue in our environment. We're using Outlook 2013, OCS and Exchange 2007. AD photo is not showing in the in reading pane in Outlook 2013. i've no issues with Outlook 2010

    Pls advice if you've any solution from Microsoft to resolve this issue with Oultlook 2013.

    Monday, April 08, 2013 9:45 AM
  • Good News!!! Microsoft premier support has confirmed that they will be releasing official hotfix to resolve this issue by next week.

    I'll keep you posted.

    Thursday, April 11, 2013 10:45 PM
  • Package:

    ----------------------------------------------------------- 

    KB Article Number (s) : 2768342  

    Language: All (Global)  

    Platform: x64  

    Location: ( http://hotfixv4.microsoft.com/Microsoft%20Office%202013/sp1/mso2013kb2768342fullfilex64glb/15.0.4505.1003/free/462289_intl_x64_zip.exe )

     

    NOTE: Be sure to include all text between '(' and  ')' when navigating to this hot fix location!

    Package:

    ----------------------------------------------------------- 

    KB Article Number (s) : 2768342  

    Language: All (Global)  

    Platform: i386(x86)  

    Location: ( http://hotfixv4.microsoft.com/Microsoft%20Office%202013/sp1/mso2013kb2768342fullfilex86glb/15.0.4505.1003/free/462288_intl_i386_zip.exe )

     

    NOTE: Be sure to include all text between '(' and  ')' when navigating to this hot fix location!

    The public KB article will be published soon. Please test the above hotfix and check if it works in your environment.

    Monday, April 15, 2013 2:29 AM
  • Hi,

    I just installed this fix, and it is working indeed. I can now see profile pictures in Outlook 2013.

    But unfortunately I am also experiencing crashes the moment I doubleclick someone's picture to check his profile card. So it's a good step in the right direction, but just not properly fixed yet.

    Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2

    Faulting module name: mso.dll, version: 15.0.4505.1003, time stamp: 0x515387cd

    Exception code: 0xc0000005

    Fault offset: 0x0003dcda

    Faulting process id: 0x1e38

    Faulting application start time: 0x01ce39aeebdaa717

    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE

    Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll

    Report Id: 38933a11-a5a2-11e2-a2ed-cc52af77210b

    Monday, April 15, 2013 8:02 AM
  • I've got same problem. Just put the mouse over picture and Outlook dies. I've just uninstalled the hotfix.
    Monday, April 15, 2013 8:14 AM
  • Package:

    KB Article Number (s) : 2768342  

    The public KB article will be published soon. Please test the above hotfix and check if it works in your environment.

    Unfortunately the hotfix does not fully work. While the image and presense information is shown (finally!), the moment you even hover above the image or name, Outlook will crash. Which makes the fix worse than the original situation.

    Monday, April 15, 2013 10:41 AM
  • I installed the hotfix and seems to be working good so far. I am using Outlook 2013 with Exchange 2007 SP3. Able to see the photos in the email header now.
    Tuesday, April 16, 2013 2:19 AM
  • I also installed hotfix, deleted OAB in the outlook and all works good only with White theme. With others themes(light, dark grey) outlook crashes and view is not correct.
    Tuesday, April 16, 2013 6:12 AM
  • Package:

    KB Article Number (s) : 2768342  

    The public KB article will be published soon. Please test the above hotfix and check if it works in your environment.

    Unfortunately the hotfix does not fully work. While the image and presense information is shown (finally!), the moment you even hover above the image or name, Outlook will crash. Which makes the fix worse than the original situation.


    Changing the theme to White helped. Does not crash anymore.
    Tuesday, April 16, 2013 6:32 AM
  • I'm unable to get the hotfix to install.  I receive the following message. Its fresh install of windows 7 64 bit, with Office Pro 2013

    

    Tuesday, April 16, 2013 9:16 PM
  • I'm unable to get the hotfix to install.  I receive the following message. Its fresh install of windows 7 64 bit, with Office Pro 2013

    


    Probably because you have 32-bit Office. You tried to install patch for 64-bit version.
    Wednesday, April 17, 2013 7:26 AM
  • I have the same issue. But we are using Outlook 2013 and Share Point Fundation 2013. After installing the hotfix Outlook crushes indeed unless using white theme but there are still no photos...
    Wednesday, April 17, 2013 1:00 PM
  • Tried that too

    Wednesday, April 17, 2013 2:31 PM
  • Did anyone end up getting these problems fixed.

    These links that were posted are no longer valid and the following says that the hotfix has been pulled because of problems. (http://support.microsoft.com/kb/2768342)

    Any new hotfixes to try?

    Thanks,

    Tuesday, April 30, 2013 3:09 PM
  • This hotfix has been recalled by Microsoft. We cannot download it now and also, NO ETA for a re-release at this point since investigation of regression is still underway.
    • Proposed as answer by Chris1201 Saturday, May 25, 2013 12:06 AM
    • Unproposed as answer by Chris1201 Saturday, May 25, 2013 12:06 AM
    Thursday, May 02, 2013 1:54 AM
  • My problem was that upon the first configuration of Outlook the pictures would be present but as soon as the Offline Address Book had downloaded the pictures disappeared.

    My Exchange 2010 was configured with the "ThumbnailPhoto" value as an "Indicator" which meant it was only a pointer to the photo in AD.

    I deleted the "ThumbnailPhoto" attribute from the Offline Address Book and then added it back in again but with the "Value" flag.

    • View the attributes with Exchange Powershell;

    (Get-OfflineAddressBook "Default Offline Address Book").ConfiguredAttributes

    • Remove the "thumbnailphoto,Indicator"
    $attributes = (Get-OfflineAddressBook "Default Offline Address Book").ConfiguredAttributes
    $attributes.Remove("thumbnailphoto,Indicator")
    Set-OfflineAddressBook "Default Offline Address Book" -ConfiguredAttributes $attributes

    • Add the "thumbnailphoto,Value"
    $attributes = (Get-OfflineAddressBook "Default Offline Address Book").ConfiguredAttributes
    $attributes.Add("thumbnailphoto,Value")
    Set-OfflineAddressBook "Default Offline Address Book" -ConfiguredAttributes $attributes
    • Check the value atribute has been set (for me it was now listed at the topof the Value atributes)


    (Get-OfflineAddressBook "Default Offline Address Book").ConfiguredAttributes
    • Update the Offline Address List
    Update-OfflineAddressBook "Default Offline Address Book"


    • And then from Outlook, download the address book.

    Hope this helps?




    • Edited by Chris1201 Saturday, May 25, 2013 12:31 AM
    Saturday, May 25, 2013 12:21 AM
  • We are having the same contact card issue. Any word from Microsoft when they will release an updated hotfix?
    Monday, June 10, 2013 2:46 PM
  • Hello all !

    After applying todays updates (from Windows Update), the problem seems to be fixed. Can anyone confirm ? Thanks

    Wednesday, June 12, 2013 11:18 AM
  • It seems the problem is fixed.
    Thursday, June 13, 2013 12:23 PM
  • Does anybody know update number that fix the problem?
    Friday, June 14, 2013 8:34 AM
  • Hello all !

    After applying todays updates (from Windows Update), the problem seems to be fixed. Can anyone confirm ? Thanks

    No, still not fixed.  I've installed all the updates and the contact card in the From field still doesn't show pic, info or presence.  

    Does anyone have the KB number for the MS fix attempt ?


    -- huddie "If you're not seeking help or offering it, you shouldn't be here."


    • Edited by huddie71 Friday, June 14, 2013 9:28 AM
    Friday, June 14, 2013 9:27 AM
  • Great idea tedark.  +1 vote for you.  This is working for me too.  Will post if it stops working again.

    -- huddie "If you're not seeking help or offering it, you shouldn't be here."

    Friday, June 14, 2013 9:36 AM
  • Hello all !

    After applying todays updates (from Windows Update), the problem seems to be fixed. Can anyone confirm ? Thanks


    I'm able to confirm that.

    regards, Reisenhofer Andreas

    Friday, June 14, 2013 11:07 AM
  • I can also confirm that. I'm not sure which update exactly fixes the issue, however it seems to be one of those released as part of the June 2013 update release:

    http://blogs.technet.com/b/office_sustained_engineering/archive/2013/06/11/june-2013-office-update-release.aspx

    Friday, June 14, 2013 1:47 PM
  • Pierre,

    We have confirmed the June 2013 updates fixed this as well.  Not sure which update actually did it though as none of the patches listed mention anything related to this issue...

    Thanks

    Friday, June 14, 2013 3:29 PM
  • June updates fix the problem it's true
    Saturday, June 15, 2013 7:11 AM
  • I'm the OP of this post http://social.technet.microsoft.com/Forums/nl/outlook/thread/07841a68-e361-47ac-947b-699fc6b86025, and the June update apparently fixed the issue.

    • Edited by Juan Zamudio Wednesday, June 19, 2013 12:54 AM wrong copy paste
    Wednesday, June 19, 2013 12:46 AM
  • I'm the OP of this post http://social.technet.microsoft.com/Forums/nl/outlook/thread/07841a68-e361-47ac-947b-699fc6b86025, and the June update apparently fixed the issue.

    Deleting the OAB only fixes the issue until Outlook automatically recreates the OAB cache again.  Then you're back to seeing no contact picture or details in the e-mail From field.  I've installed the updates and the problem is still not resolved.

    Note that you can rename the OAB cache folder (as mentioned previously by others) and then create a text file with the same name as the OAB folder.  This will stop Outlook creating the OAB folder again and thus act as a workaround should you not require an offline cache of your OAB.


    -- huddie "If you're not seeking help or offering it, you shouldn't be here."

    Wednesday, June 19, 2013 11:48 AM
  • http://support.microsoft.com/kb/2817352 to fix thumbnail Photo display issue.
    Wednesday, August 07, 2013 9:22 AM