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Office 2010 asks for Product Key each day on start up (Windows 7)

    Question

  • With Windows 7 Home, Office 2010 asks for the Product Key each day on start up, verifies and configures, then does it all again the next day. This is a volume licensed version of Office 2010. I have tried removing and reinstalling, without success.
    • Edited by wmoersch Monday, September 26, 2011 2:10 PM
    Monday, September 26, 2011 2:09 PM

Answers

  • Hi, what edition of Office do you have? (ProfessionalPlus or Standard)?

    VL editions don't ask for product keys, they are pre-installed with KMSclient keys. (although if not activated this will be displayed).

    1) Open an elevated command prompt
    a.The path below is the default install path, so it may be different if you've customized your install

    b.If you’re using 32b Office on a 64b OS, you may need to run it from the “Program Files (x86)” folder

    c.Start, search for ‘cmd’, right click on the command prompt window and select “Run as administrator”

    d.cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall

    2) Enter the key

    a.cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /inpkey:<your key>

    b.Include the dashes in the product key

    3) Check the status

    a.The following command will show the licensing status. Alternatively in the Office UI you can view the status by clicking File, Help.

    b.cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall

    4) Please paste the output of the last command back into this thread for us to analyse for you.

     


    Don
    Monday, September 26, 2011 9:34 PM