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Microsoft Office 2013 has stopped working

    Question

  • Please can you help?  My PC is running Windows 8 Professional Plus 64 bit.  I downloaded and installed Microsoft Office 2013 32 bit and it worked perfectly until I changed my graphics card to an Asus Radeon HD6450 Silent.  Since then, all the programmes, Outlook, Word, Excel etc. have stopped working.  I have Microsoft Office 2010 32 bit installed as well and that is still working fine.
    I have tried removing COM Add-ins and have also repaired MS Office 2013 but neither have worked.  I have read the KB article but the driver dlumd32.dll does not appear to be installed on my machine.  All the applications will run in Safe Mode.
    I have uninstalled Office 2013 and re-installed it but at the end of the installation I got the ‘Microsoft Office has stopped working’ message.
    The event logs for each say:
        EventData
                outlook.exe
                15.0.4433.1506
                508fa723
                atidxx32.dll
                8.17.10.453
                5064ffd8
                c0000005
                003c376c
                e7c
                01ce1cfcf2eb3b12
                C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
                C:\WINDOWS\SYSTEM32\atidxx32.dll
                34205235-88f0-11e2-be82-002354da9f87

                powerpnt.exe
                15.0.4433.1506
                508fa697
                KERNELBASE.dll
                6.2.9200.16451
                50988950
                e0000003
                00014b32
                1414
                01ce1e86a1ccb5b6
                C:\Program Files\Microsoft Office 15\root\office15\powerpnt.exe
                C:\WINDOWS\SYSTEM32\KERNELBASE.dll
                e773a04c-8a79-11e2-be83-002354da9f87

    onenote.exe
                15.0.4433.1507
                509dd98c
                unknown
                0.0.0.0
                00000000
                c0000005
                0166008c
                de8
                01ce1e86907c6cb7
                C:\Program Files\Microsoft Office 15\root\office15\onenote.exe
                unknown
                d162f65f-8a79-11e2-be83-002354da9f87

    outlook.exe
                15.0.4433.1506
                508fa723
                atidxx32.dll
                8.17.10.453
                5064ffd8
                c0000005
                003c376c
                b40
                01ce1e867fe36df0
                C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
                C:\WINDOWS\SYSTEM32\atidxx32.dll
                bf7330ec-8a79-11e2-be83-002354da9f87
                
        IEXPLORE.EXE
                10.0.9200.16482
                50cfc9bf
                atidxx32.dll
                8.17.10.453
                5064ffd8
                c0000005
                000135b4
                9b8
                01ce19d63a5e4f4c
                C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
                C:\WINDOWS\SYSTEM32\atidxx32.dll
                7b558297-85c9-11e2-be7e-002354da9f87

    Saturday, March 16, 2013 7:19 PM

Answers

  • Hi Lesley,

    By checking the event log you provided, it seems this problem also occurs with Internet Explorer, isn't it?

    And most of them are related to the atidxx32.dll file, I'd suggest we remove the graphics driver and see if this problem will still occur, if no, try to install any ohter version of graphics driver to see if this problem will still occur.


    Max Meng
    TechNet Community Support

    Monday, March 18, 2013 6:46 AM
    Moderator

All replies

  • Hi Lesley,

    By checking the event log you provided, it seems this problem also occurs with Internet Explorer, isn't it?

    And most of them are related to the atidxx32.dll file, I'd suggest we remove the graphics driver and see if this problem will still occur, if no, try to install any ohter version of graphics driver to see if this problem will still occur.


    Max Meng
    TechNet Community Support

    Monday, March 18, 2013 6:46 AM
    Moderator
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