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unable to find installed printer using word 2010 under windows 7

    Question

  • printer is working fine using test print but just can't see it from word

    Any ideas?

    Tuesday, October 04, 2011 10:38 PM

Answers

  • Hi,

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    From your description, I would suggest to have a troubleshooting on printer refers to following article:

     

    Open the Printer troubleshooter

    http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

     

    Run the Fix it tool in following article:

    http://support.microsoft.com/mats/printing_problems/en-us?entrypoint=lightbox

     

    If doesn’t work, please repair the Office 2010 then restart pc:

    1.Click Start, then click Control Panel.

    2.Click Programs and Features.

    3.Click the Office 2010 program that you want to repair, then click Change.

    4.Click Repair, then click Continue. You might need to restart your computer after the repair is complete.

     

    If the issue persist, you can consider the following suggestion:

     

    We can follow the steps in the articles to create a new user account to test the issue. If the problem does not occur in the new user account, some settings in the old account are corrupted. We can copy the main user files from the old account to the new account, delete the old account, and then continue using the new account.

     

    For the detailed steps on how to create a new user account and copy data from the old account to the new account, you can refer to the following articles:

     

    For Windows Vista/Windows 7:

    http://windows.microsoft.com/en-us/windows-vista/Create-a-user-account

    http://windows.microsoft.com/en-us/windows-vista/Fix-a-corrupted-user-profile

     

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Sincerely

    Rex Zhang

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    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Sunday, October 09, 2011 1:50 AM
    Moderator