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No audio device detected - Lync 2013 Client

    Question

  • I have a brand new Dell Latitude E6430 laptop running Windows 7 x64 SP1.  I installed Office 2013, including the Lync 2013 client.  We are running Lync 2013 server as well.  I have connected three different audio devices.

    1. Polycom CX600 phone.
    2. Plantronics Bluetooth headset.
    3. Logitech Video Camera  (The video on this works with Lync but no audio)

    I cannot get Lync to recognize either of them.  I can see them as devices in Windows but within Lync I only get a screen that says "We didn't find an audio device, which you need for calling".  Does anyone have any idea on how to resolve this issue?  It is driving me crazy.  Especially since it worked perfectly on my old laptop that had the same OS and patches, etc...

    Thanks for your help in advance.

    Jamie

    Wednesday, January 09, 2013 3:00 AM

All replies

  • Another update to this issue...

    Even my onboard microphone on my laptop is not detected as a valid audio device.  Irronically the video camera is detected and works within Lync but still no audio.  I reinstalled all of my software and chipset drivers tonight but I really think this is a Lync issue and I cannot figure out how to solve it.  I even uninstalled my USB hubs like an earlier post has suggested, with no luck.

    Jamie

    Thursday, January 10, 2013 5:54 AM
  • Could you check, that the windows Audio and Windows Audio endpoint Service is start?

    It Looks like you have a problem with your Audio Drivers.


    regards Holger Technical Specialist UC

    Thursday, January 10, 2013 9:16 AM
  • Hi,

    Have the USB hub been set for power save?

    Here is a similar case for your reference:

    http://qa.social.technet.microsoft.com/Forums/eu/lyncvoice/thread/30ec9d70-2cca-40be-b9dc-be7763e3530a


    Kent Huang
    TechNet Community Support

    Thursday, January 10, 2013 9:37 AM
  • Thank you for the reply.

    I have checked and verified that both Windows Audio and Windows Audio Endpoint services are started.

    I also uninstalled and reinstall all of the USB hubs and set them to power save.

    Still no luck.

    I don't think this is a USB issue because it does not even recognize the onboard microphone on my laptop.  It does regonize the onboard camara and the USB camara.  I think it has something to do with how Lync recognizes or scans for audio devices.

    Jamie


    Jamie Anderson

    Thursday, January 10, 2013 3:24 PM
  • All of a sudden I experience the same exact issue. I have a lenovo E520 laptop. Everything was working flawlessly up until now. 

    Now i get the same exact error at Lync 2013. I uninstalled/reinstalled audio drivers, checked the Windows Audio and Windows Audio endpoint services, removed the powersave from usb hubs; no luck.

    This is very frustrating as i use lync for work and now i cannot perform audio calls at all.

    Sunday, January 13, 2013 9:53 AM
  • I am having the same exact issue.  Everything worked fine on Lync 2010.  Downloaded the Office 2013 preview and Lync 2013 is not working.  Same issues listed...devices work on Skype so I know there is no issue with the devices.  I did update the driver for my Logitech 9000 webcam.  I also ensured the Windows Audio and Windows Audio Endpoint Services were started and automatic.

    As for the USB drivers, I thought I saw suggestion on different thread to turn off the power saving features.  Mine were already on and I turned them off and still no difference.  

    For me right now, Lync is just an IM tool, not a true communication tool as I used with Lync 2010.

    Wednesday, January 30, 2013 1:08 AM
  • I have also the same exact problems.

    My config is  a brand new Dell XPS 13 with all drivers updated to the newest ones. Running Windows 7 Pro 64-bits. I haven't uinstalled Lync 2010 yet, strangely this works with both my internal Realtek sound, my Plantronics 720 headset and my Plantronics Calisto conference speaker.

    But in Lync 2013, none of them works. Can't even find them.

    Surely this must be a bug within Lync 2013? Hopefully a bug that is fixed soon, because it is very frustrating.

    Thx

    Steffen

    Sunday, February 03, 2013 7:38 PM
  • Update:

    I still can't get Lync 2013 to work.  I ran repair...no change.  I uninstalled and reinstalled...no change.  Here is my solution for connectivity.

    Uninstall Office Pro Plus 2013; install Lync 2010; reinstall Office Pro Plus 2013.  Now I use Lync 2010 with the REST of the New Office Pro Plus 2013.

    I have a hunch that the Lync 2013 is 32-bit as it's being installed with Office Pro Plus 32-bit.  I know that only Lync 2010 64-bit will work with my machine because it is a 64-bit Windows 7 implementation.  Maybe Windows 8 has a way to reconcile this difference that Windows 7 does not?  Could that be the source of the conflict???

    I'm disappointed.  I was looking forward to trying out the multiple video screens for multi-party video conferencing in Lync.

    Sunday, February 03, 2013 8:25 PM
  • I'm having the very same problem here.

    Lync2013 works smoothly in Windows 8 even with a Polycom CX600 attached via USB.  However in Win7 it doesn't want to find audio devices while other IM (Skype) does.

    Frustrating is that MS hasn't pronounced yet. Let's hope they find a solution soon.

    Tuesday, February 12, 2013 2:35 AM
  • This Q1 2013 CU1 will come, maybe it helps, look like lync 2013 has some problems with some audio drivers. You could also open a MS PSS ticket.

    regards Holger Technical Specialist UC


    • Edited by Holger Bunkradt Tuesday, February 12, 2013 7:15 AM
    • Proposed as answer by wlgray Tuesday, July 29, 2014 4:28 PM
    Tuesday, February 12, 2013 7:15 AM
  • New Lync client update is available

    http://support.microsoft.com/kb/2812461/en-us

    http://support.microsoft.com/kb/2760512/en-us

    regards Holger Technical Specialist UC

    Wednesday, February 13, 2013 7:07 AM
  • Roger,

    Thanks for pointing us to the updates.  I did download and install 2812461...both the Lyncloc package and the Msores package.

    This had no impact on the "no audio device detected" error.  Lync 2013 will still NOT function with audio.

    Hopefully, they will find a fix for this soon.  It must be on critical path for roll-out of the 2013 version of Office ProPlus.  I can't see how they can roll it out now.  I know my company relies on Lync very heavily.

    EJ

    Wednesday, February 13, 2013 2:02 PM
  • We have some different hardware used with Lync 2013, without any audio issues. The quickest way will be to open a MS PSS ticket to see which problem it is on your device.

    regards Holger Technical Specialist UC



    Wednesday, February 13, 2013 2:18 PM
  • I installed both updates and still no luck.

    I tested already 3 different computers with different chipset and audio drivers up to date. I've got a workmate who said it works on his Lenovo laptop. I've tested HP (Intel Audio) and dell (Realtek) no luck.

    Monday, February 18, 2013 8:29 AM
  • I, too, am experiencing this issue with my Jabra headsets.  I have both Lync 2010 and 2013 installed and the headsets work fine in 2010, but not at all in 2013 (unrecognized).  I am currently downloading the updates linked earlier and will report back.
    Wednesday, February 20, 2013 10:30 PM
  • Same problem, "No Audio Device Connected". Running 64bit Windows 7 with 32bit Lync 2013 on a Lenovo desktop. Tried with different headsets in the normal jacks and also a USB headset from Logitec (B530). Reinstalled all drivers without any luck and then reinstalled operating system. The reinstallation of Windows 7 led to Lync working the first time I tried but then it stopped. No problems reported in Device Manager and all other applications handles mic and audio well.
    Wednesday, March 06, 2013 1:34 PM
  • still having issues. none of the fixes i have found on the internet work!
    Tuesday, April 16, 2013 7:10 PM
  • still having issues, nothing i find fixes the issue. i have 3 different microphones plugged in. this needs to be patched/fixed.
    Tuesday, April 16, 2013 7:11 PM
  • Same problem here as well.   I am starting to think, given the other posts in this thread, that this is more of an issue that gets resolved by re-initialization of the right device drivers.  Whether this be by removing them and having the OS rediscover them, or by a software uninstall and and reinstall, this is the only thing that makes sense as to why all these different "methods" are working or not working for different scenarios. 
    Thursday, April 18, 2013 4:15 PM
  • Hi guys,

    For some reason I don't know the Lync 2013 client that I've downloaded from Office 365 doesn't have the audio problem. The problem is that the client installation is streamed from the internet. Does someone know where the binaries are stored?

    Whereas I use the Office 2013 ISO I'm experiencing the same issue. Lync downloaded from O365 on same computer no issue.

    Weirdy isn't it?

    Thursday, April 18, 2013 5:13 PM
  • Had the same issue.  For me it required uninstalling the Intel Widi device from device manager.  I think it was titled "wiusb" or something similar.  It was in its own group in device manager.  After uninstalling that, Lync would then recognize my mic/speakers again. 

    Wednesday, May 15, 2013 6:05 PM
  • Had the same issue.  For me it required uninstalling the Intel Widi device from device manager.  I think it was titled "wiusb" or something similar.  It was in its own group in device manager.  After uninstalling that, Lync would then recognize my mic/speakers again. 

    I had the exact same problem as everyone else.  I purchased two Dell Latitude E6530 laptops with Windows 7 Pro 64-bit.  Both laptops had the issue.  I uninstalled the WIUSB devices, restarted Lync, and Lync suddenly is able to detect devices...

    I refreshed device manager to see if the devices would auto-install again... but there weren't detected again.


    William Christenson

    Thursday, May 16, 2013 6:32 PM
  • I had the same problem on a Windows 7-64 Bit System. Lync 2010 recognized all Audio devices, Lync 2013 as part of Office 2013 did not work - both as 32 and 64 Bit Version.

    After a lot of trying I found a solution: I had to disable the USB Virtualization Driver which was installed für XP-Mode (the virtual XP machine since Windows Vista for hardware compatibility).


    Johann Deutinger | MCITP Lync 2010 | MCTS Exchange 2010, OCS | ucblog.deutinger.de | http://twitter.com/jwdberlin

    • Proposed as answer by jwdberlin Tuesday, June 04, 2013 6:32 PM
    Tuesday, May 28, 2013 10:24 PM
  • had the issue and it fixed it for me to remove "USB Virtualization Driver" as Johann mentions.

    +Say thanks and observe basic forum courtesy:
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    windowspbx blog: my thots/howtos
    see/submit Lync suggestions here: simple and public

    Tuesday, June 04, 2013 5:47 PM
  • I uninstalled the USB Virtualization Connection Driver and it has had no impact for me.  Lync 2013 still does NOT work while Lync 2010 still DOES work.

    Thursday, June 06, 2013 5:01 PM
  • FYI, I'm also having the same problem and tried all of the steps suggested above, without success.  My setup work under Office and Lync 2010, but audio does not work after upgrading Lync to 2013.  I installed a VMWare virtual Windows 7 Pro computer on my Lenovo W520, with Office 2010 Pro and the Lync 2013 client ... and my audio worked!  So, this proves that there is not some kind of hardware or software compatibility issue between Office 2010, Lync 2013, and the Lenovo W520 hardware.  There is apparently something installed on my laptop that is causing the system to not be able to recognize the audio device.  Still trying to determine the source of the conflict.
    Thursday, July 25, 2013 4:48 PM
  • Success!!

    I had the same problem with Lenovo W520, Windows 7 Pro 64, Office 2010 Pro, and Lync 2013.  I had to remove my WiDi software before Lync would recognize the audio device.  These were the apps that I uninstalled: Intel® Processor Graphics 3000 Driver -Win64_152815; Intel® PROSetWireless Software and Drivers for Windows 7-Wireless_15.6.1_s64; Intel® Wireless Display Software for Windows -Setup4.0.18.0; and Intel(R) WiDi Widget for Windows 7 (Home Premium 32-bit or 64-bit) -WiDi Widget.  After I uninstalled these apps, I lost my video and had to power cycle the laptop, then it redetected the video, but Lync now recognizes my audio device!  Good luck!

    • Proposed as answer by Jaythang Tuesday, July 29, 2014 9:45 AM
    Thursday, July 25, 2013 5:13 PM
  • Same problem, now on my second PC. This time it's a HP Z220 workstation, Lenovo was the last one. Lync worked for several weeks, but now after the summer holyday I'm back at the "No audio device...". Don't have any of the drivers above to uninstall and have disabled USB power save.  All other software works perfectly, so where's Microsoft regarding this issue?
    Wednesday, August 07, 2013 11:38 AM
  • In our environment, we are seeing this with our HP AND Lenovo models. Tracking the problem down to either chipset drivers or a headset that is causing the issue based on troubleshooting performed already. Both cases primarily used a Plantronics Blackwire C420 and were heavy Avaya One-X users. Both cases worked for ~1 week before this problem hit.

    We are close to opening an MS premiere incident on the problem, but we need to gather more data and we have more troubleshooting to do on our end.

    Things that have not worked for us: HKLM\x\x\Render permissions on the devices (above in this post), disabling powersaving usb, reinstalling USB hubs... As someone stated earlier this error also occurs with onboard audio. So, USB does not seem like a likely culprit. 

    Any advice would be appreciated.

    Tuesday, August 13, 2013 3:01 PM
  • Having the same issue with Plantronics C420. Tried out all solutions suggested. Nothing worked. How can we raise a ticket?
    Wednesday, August 21, 2013 5:54 AM
  • Worked like a charm.  Thanks for sharing!
    Wednesday, September 11, 2013 4:43 PM
  • This fixed it for me.

    HP ProBook 450, Win7 Pro with Lync 2013. I uninstalled the USB Virtualization with no luck. I found the Intel WiDi USB section and uninstalled that. Restart of Lync and worked great.

    It had been working until I installed VMware and the HP updates a week ago (only things I can think of). Have not tested USB ports yet though!

    Friday, September 20, 2013 2:28 AM
  • Uninstalling the Intel WIDI software solved the problem for me.
    Thursday, October 10, 2013 4:30 PM
  • Get same problem for the Lync 2013 client.

    I am running on AMD CPU , no Intel WiDi driver anyway, fresh build Windows 7 x64, no USB visualization driver, the the Lync 2013 client just cannot find any audio device.

    Microsoft just cannot fix the issue after many Lync 2013 patches




    • Edited by supergsm Tuesday, October 15, 2013 7:36 PM
    Monday, October 14, 2013 7:11 PM
  • Had the same issue.  For me it required uninstalling the Intel Widi device from device manager.  I think it was titled "wiusb" or something similar.  It was in its own group in device manager.  After uninstalling that, Lync would then recognize my mic/speakers again. 

    I had the exact same problem as everyone else.  I purchased two Dell Latitude E6530 laptops with Windows 7 Pro 64-bit.  Both laptops had the issue.  I uninstalled the WIUSB devices, restarted Lync, and Lync suddenly is able to detect devices...

    I refreshed device manager to see if the devices would auto-install again... but there weren't detected again.


    William Christenson


    This worked for me as well. Uninstalled the WIUSB and WIUSB Host Controller which was present under its own group, Exit Lync process and started again, it detected the Sound Devices again. Definitely a driver conflict but it was quick resolution to uninstall and get it working. No other issues with user as far as another device stopped working due to uninstallation of the devices.

    Wednesday, October 16, 2013 12:33 AM
  • Had the same issue.  For me it required uninstalling the Intel Widi device from device manager.  I think it was titled "wiusb" or something similar.  It was in its own group in device manager.  After uninstalling that, Lync would then recognize my mic/speakers again. 

    I had the exact same problem as everyone else.  I purchased two Dell Latitude E6530 laptops with Windows 7 Pro 64-bit.  Both laptops had the issue.  I uninstalled the WIUSB devices, restarted Lync, and Lync suddenly is able to detect devices...

    I refreshed device manager to see if the devices would auto-install again... but there weren't detected again.


    William Christenson


    This worked for me as well. Uninstalled the WIUSB and WIUSB Host Controller which was present under its own group, Exit Lync process and started again, it detected the Sound Devices again. Definitely a driver conflict but it was quick resolution to uninstall and get it working. No other issues with user as far as another device stopped working due to uninstallation of the devices.


    It does not look like any driver conflicts, all other software detects audio device perfectly (Skype, Recorder,softphone, Lync 2010 etc.), but only Lync 2013 client keeps saying ""we didn't find an audio device". it appears the faulty in Lync 2013 client
    Wednesday, October 16, 2013 3:23 AM
  • Great advice. My Logitech wireless head set now works with Lync 2013.
    Tuesday, October 22, 2013 3:53 PM
  • Had the same issue.  For me it required uninstalling the Intel Widi device from device manager.  I think it was titled "wiusb" or something similar.  It was in its own group in device manager.  After uninstalling that, Lync would then recognize my mic/speakers again. 

    thanks for your help. I had same problem with Lync 2013 64bit on my Windows 7 SP1 (Dell E4310) laptop, it was working find before, now I have managed to fix it by uninstall the Citrix USB hub, and restart the Lync. That was something related to the Citrix Virtual Desktop Agent Core Services installed on my computer recently.
    • Proposed as answer by Mad_Zoidberg Tuesday, November 12, 2013 1:56 PM
    • Unproposed as answer by Mad_Zoidberg Tuesday, November 12, 2013 1:56 PM
    • Proposed as answer by Mark180 Wednesday, August 20, 2014 4:14 PM
    Thursday, November 07, 2013 2:29 AM
  • Been having this issue with W7 x64 bit.

    Based on feedback here, deleted almost all my drivers, blue tooth, WiFi, USB, HiD devices, display adapter.

    Re-booted machine and let all drivers re-install.

    Lync now works fine with both internal laptop hardware and Plantronics Calisto 6220M

    Tuesday, November 12, 2013 1:58 PM
  • Microsoft has listed the compatible devices, ensure your ones are listed

    http://technet.microsoft.com/en-us/lync/gg278164


    Gautam.

    Tuesday, November 12, 2013 10:43 PM
  • Was so hopeful because I have the same problem. Problem : I could not find any WIUSB to uninstall in device manager. Is my W520 a mutant?

    mchevrier

    Thursday, November 14, 2013 7:35 PM
  • I fixed my Lync 2013 problems by changing the audio devices in "Options" "Audio". It was set by default to use Headphones and the microphone Jack instead of "Speakers" and the built in "Microphone". Now I can once again hear and interact with online Lync meetings at work.
    Friday, December 27, 2013 2:21 PM
  • I've seen this also on customer sites, and this was raised with MS and they have provided me with a patch to resolve the issue. I'm not sure how common knowledge the patch is as MS stated they would be rolling the fix into a patch update. If you want I can put the files onto my blog site for download? Regards Iain Smith www.northernlync.co.uk
    Sunday, December 29, 2013 8:12 PM
  • Hi All,

    I faced the same issue and here's what worked for me.

    Open the Device manager and i found a node for other devices which included some 2 unknown devices and another device whose driver had an issue. I just uninstalled all these devices after which the other devices node disappeared from the Device Manager. Apparently i understand that Lync 2013 has conflict with few old/unknown device drivers. 

    Uninstalling them should solve the problem for you too.


    Monday, February 24, 2014 6:13 PM
  • Hi, gentlemen,

    I just come back to share my experience for the "We didn't find an audio device, which you need for calling" of Lync 2013. I try so many time to fix the problem on my Dell E6530 laptop, but failed. Then I found here and someone suggest to uninstall the "Intel WIDI" software. I did and restart my laptop. Then the Audio works. I think the "Intel WIDI" conflict with "Lync 2013 Audio".

    Saturday, April 05, 2014 7:46 AM
  • Mine is Dell Latitude E6430, I tried many things to update/reinstall my device audio driver but failed. Tried a USB headset but no success but after uninstalling he Intel Widi device from device manager Lync 2013 recognized my USB Headset~

    Thanks

     

    Dibaji

    Monday, April 14, 2014 4:10 AM
  • The audio device will not show up unless you have something plugged into the mic port.
    • Proposed as answer by Ensow Tuesday, May 20, 2014 5:02 PM
    • Unproposed as answer by Ensow Wednesday, May 21, 2014 2:51 PM
    Tuesday, May 20, 2014 5:02 PM
  • After one half year, this problem still can not be resolved , even on newest office 2013 SP1;

    What the hell Microsoft job !

    Friday, May 23, 2014 2:25 PM
  • After un-installing WiUSB & USB Virtualization, Again facing simular issue after a week.

    Anyone knows the permenant solution for this issue???


    Friday, May 30, 2014 5:16 AM
  • Hi All,

    We have just upgraded to Lync 2013 and also experienced this issue on many devices with Jabra Headsets.

    In our case the issue was caused by a missing Port Replication Driver for our HP workstations and laptops. Many people use hubs and docking stations and without this driver Lync 2013 will not recognize any audio devices.

    Hope this helps someone

    Wednesday, July 09, 2014 12:15 PM
  • In my case I was able to resolve this by restarting my windows audio service, it was in a "starting" state. I figured it out because my volume control options had a red x. 
    Thursday, August 14, 2014 11:19 PM
  • This fixed my problem. Thank you very much!

    Info: Laptop HP Folio 9470m

    Citrix Virtual: 64bit Windows 7 w/ sp1

    Headset: Plantronics m520

    Wednesday, August 20, 2014 4:13 PM
  • My issue was fixed by reinstalling the latest NVIDIA drivers for my laptop (Dell M4600 - Windows 8.1).

    Nvidia's site can scan your computer for which driver you need.  Do a custom install and be sure to check the box that says "Clean Install".

    After a couple of reboots to finish the install, the audio devices are listed in Lync 2013 again!

    Good luck!

    Wednesday, August 20, 2014 4:58 PM