I had purchased 50 client licenses of Office 2010 Professional Plus from Tech Soup for a non-profit client of mine. The installation and initial activation went fine. However, after a few weeks when people were opening up their Outlook, Word, etc., they
were receiving a popup window stating that this version of Office was not activated. I clicked on the "Change Product Key" button to try to re-enter the original Volume LIcense Key, but it comes up as a non valid key. Do I need to take this up with Microsoft
or Tech Soup? Please advise. Any help would be greatly appreciated!
Hi, are these computers all connected to the same corporate network? Or would the non-profit client have lots of laptops that they take around?
Based on what you've described, it sounds like you have a volume-license version of Office. For this, there are two activation models. The first would require you to set up an activation server (KMS host) for the client. If they're all
desktops that maintain a connection to the corporate network at least once every six months, then this would be an easier way to go. You set up the KMS host, and all computers automatically activate with this host.
The other option is MAK (you may have to look at all the product keys available to you and find a key labeled Multiple Activation Key, or MAK). With this option, you will have to enter the key on all the computers and activate online. Once activated,
you will not need to activate again. This option is easier if you have fewer computers or if you have a lot of laptiops that don't connect to the corporate network.
Please let me know what you decide is better, and I can walk you through the steps.
Ted Way [MSFT], Program Manager, Microsoft Office: Enterprise Licensing, Group Policy, and 64-bit Office
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