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Emails disappearing from inbox in Outlook 2010

    Question

  • I use an incoming POP3 system for Microsoft Outlook 2010. On several occasions, the contents of my inbox have vanished. All sub folders remain populated, as do sent and deleted items. There seems to be no rhyme or reason to this. I do not have a rule set up to empty my inbox at all, or to move messages to other folders.

    None of the advice I have seen in forums so far seems to answer my problem. Please help. It is now a major issue for me.

    Monday, November 14, 2011 8:42 AM

Answers

  • Hi,

    Please check if you have set any Filters or AutoArchive, clear the Filter if you have.

    Make sure there is no other client in addition to Outlook is receiving the emails in the same time, and it is not choosing the option to keep mail on the server.

    Please try to log on to the mailbox via web access, if you are able to view these emails, try to create a new Outlook profile and check the issue again.


    Sincerely,

    Max Meng
    Forum Support


    Come back and mark the replies as answers if they help and unmark them if they provide no help.

    Tuesday, November 15, 2011 3:49 PM

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