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Invalid Product Code - all Office icons turned Orange

    Question

  • Hi

    I have a client with an issue that I can see other related, but not exact, issues.

    He has installed Office Standard 2007 (retail box with key) and Outlook 2010 (retail box with product key).  He has since downloaded an 'update' and since then all his Office Application (Word, Excel, PPT) are orange and 'open source' by the look.   Also, when he goes to open Excel, Word or PPT he gets a pop up with Microsoft screen asking for valid product code etc., etc,.

    Now - he doesn't want the upgrade - he did it all by mistake - and is happy with Office Standard 2007...  however I can't find how to uninstall the Office 'upgrade' update.

    I can see in Programs there is a program called Microsoft Office 2010 and it is only 6.3Mb, so I attempted to uninstall this thinking this must be the trigger application - however there is now an issue with his machine whereby it says it needs to finish uninstalling program before uninstalling something else... I can't actually uninstall ANYTHING!

    Can anyone help? 

    He also by the way has 3 anti-virus applications on which I said wasn't a good idea (McAfee, AVG and Avast) and it won't let me remove any of those either.  I have disabled the scanner on McAfee and AVG and run a scan and no virus was found - although an alert did come up previously for a Generic.23.cvq trojan - but I can't find anything on this and it has now not been found (so possibly quarantined).

    I have no direct access to his machine - it's all accessing remotely, so I am restricted to doing things at particular times (i.e. I can't do all the things I would sat at home with it in front of me for a couple of hours!)

    Any help gratefully received.

    Monday, July 02, 2012 3:01 PM

Answers

  • ++++++++++++++++++++++++++++++++++++++

    This article might be helpful:

    How to uninstall or remove Microsoft Office 2010 suites

    http://support.microsoft.com/kb/290301

    ++++++++++++++++++++++++++++++++++++++

    If that doesn't help, go ahead: 

     

    I don't quite understand what you mean "'open source' by the look". Can you post a screen shot?

    Where did the user get asked for the product key? Office 2007 or Office 2010?

    Can he still be able to use Office 2007? (I'm not saying click on any Office document to launch the application, I'm saying click the application icon from Start menu or the install folder.) If no, please open Control Panel and go to Programs and Features, see if Office 2007 is still in the list.

    Also check if there are other editions of Office 2010 other than the 6.3MB one, like Office Starter 2010. (I'd like to have a screen shot for this also.)

     

    Then let me know the following folder size if you can find them:

    C:\Program Files\Microsoft Office\Office12
    C:\Program Files\Microsoft Office\Office14

    C:\Program Files (x86)\Microsoft Office\Office12
    C:\Program Files (x86)\Microsoft Office\Office14

     

    ++++++++++++++++++++++++++++++++++++++

    BTW, I'd still suggest to have any other two of the anti-virus applications removed, following article might be helpful:


    Max Meng

    TechNet Community Support

    Tuesday, July 03, 2012 8:31 AM
    Moderator