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Outlook 2010 shared calendar problems

    Question

  • Hi,

    We are having problems with shared calendars on outlook 2010.

    User X is using outlook 2010 connected to an exchange 2010 server.

    User Y is also using outlook 2010, when he creates a new appointment og meeting on user X calendar, everything seems to work.

    But when user X checks his calendar, nothing is showing.

    If user Z with outlook 2003 which is connected to the same exchange 2010 server creates an appointment or meeting, it shows immediately on user X calendar.

    Is this a bug in outlook 2010?

     

    Kind regards

    Johannes Pham
    IT Manager

     

    Monday, August 16, 2010 1:30 PM

Answers

  • Hi Johannes,

     

    Thank you for the response.  My suspicion is that User Y is in cached mode and when if they have the "download shared folders" option checked then they have User X calendar in cached mode as well and the changes they make to User X calendar may not be making it to the server.

    You can also verify this by having User Y add an appointment to User X calendar and then have another user access User X calendar via Outlook Web Access and see if they can see the appointment.

     


    Regards, Teresa Microsoft Online Community Support Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, September 07, 2010 1:33 PM

All replies

  • Hi Johannes,

    In your scenario above is User Y using Outlook 2010 in cached mode?

    If so, if you uncheck "download shared folders" from the Account Settings and then recreate their OST file, are they able to see the new meetings?

     


    Regards, Teresa Microsoft Online Community Support Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, August 18, 2010 2:38 PM
  • Hi Teresa,

    Sorry for the late responce.

    I have not checked if user Y is running chached mode, but i will try your suggestion.

    Please notice that user Y do not have problems seeing the new meeting, it is user X who don't receive the appointments on his calender, created by user Y.

     

    Kind regards Johannes

    Tuesday, September 07, 2010 7:04 AM
  • Hi Johannes,

     

    Thank you for the response.  My suspicion is that User Y is in cached mode and when if they have the "download shared folders" option checked then they have User X calendar in cached mode as well and the changes they make to User X calendar may not be making it to the server.

    You can also verify this by having User Y add an appointment to User X calendar and then have another user access User X calendar via Outlook Web Access and see if they can see the appointment.

     


    Regards, Teresa Microsoft Online Community Support Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, September 07, 2010 1:33 PM
  • Hi Teresa,

     

    You were completely right, it solved the problem!

    Thank you very much for your help.

    Kind regards Johannes

    Tuesday, September 07, 2010 1:53 PM
  • Hi again Teresa,

     

    Do you know if there is a GPO that disables the "download shared folders" option, as this problem seems to be affective on most my exchange users.

     

    Kind regards Johannes

    Friday, September 10, 2010 10:43 AM
  • Hi Johannes,

    Yes, there is a Group Policy to control this behavior.  In the Outlook adm file choose the following:

    Account Settings > Exchange > Cached Exchange Mode > Download shared non-mail folders aned choose Enabled.

    This will prevent any new data from downloading to the OST but if the users were already running with this option enabled then it will not remove the old data. 

    You can choose to clear offine items by doing the following:

    Right click on the folder > choose Properties, click "Clear Offline Items" and then restart Outlook.

     

     


    Regards, Teresa Microsoft Online Community Support Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, September 20, 2010 2:03 PM
  • let's say User A already has User B added to their Calendar Pane.  So it does them no good to take out the "download shared folders" for the problem they are seeing on User B.  It would however help them on any NEW calendars they add correct?

    If User A goes in to the Properties of UserB calendar, and does the clear offline items, will this process have the same helping effect?

     

    Wednesday, April 13, 2011 6:51 PM
  • They need to uncheck the "download shared folders" and then clear offline items.

    Just doing the clear offline items will clear the local cache but it will just be cached again.

     


    Regards, Teresa Microsoft Online Community Support Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, April 13, 2011 8:08 PM
  • Hi all,

    i have the same issue over here.

    we have some heavy outlook users with outlook 2010 in a exchange 2010 environment.

    as if the user schedules an appointment with anybody else or a ressource, she's getting the reply (confirmation) realy fast, but she doesn't see the the appointment in the shared calendar of the invited person or reserved ressource.

    i also tried to uncheck the "download shared folders" feature but no success. the download of the calendar information is during a realy long time and outlook freezes for about 3-5 minutes until the calendar of the ressource is downloaded.

    so, any ideas?

    Thursday, April 14, 2011 8:58 AM