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Outlook took over and now my Hotmail is frozen.

    Question

  • Outlook.com has replaced my Hotmail and now I can log onto my email but can't open anything, not even the settings folders.  I would like to go back to Hotmail style of two days ago...anyone up for helping me?
    Tuesday, August 07, 2012 6:56 PM

Answers

  • "settings" will not respond to click.  What do you mean by try with Internet explorer?

    • Marked as answer by Kathleen Mc Wednesday, August 08, 2012 3:19 PM
    Wednesday, August 08, 2012 2:56 PM
  • Usually switch back to hotmail will work on all the browsers.. not sure why it is not working for you :(

    And.. Internet explorer will be installed by default in Windows Operating system. Go to Start -> Run -> type iexplore

    Internet explorer will open up for you.. login to outlook.com and try to switch back

    Wednesday, August 08, 2012 3:19 PM
  • Thank you soooo much Rajkumar!  I downloaded Chrome Browser and then logged onto my Hotmail and was able to switch back to old Hotmail.   Thank you, Thank you, Thank you!
    • Marked as answer by Kathleen Mc Wednesday, August 08, 2012 3:19 PM
    Wednesday, August 08, 2012 3:19 PM

All replies

  • Hi,

    I hope you haven't Renamed your MSN account.
    If so, it seems we cannot undo it.
    Check the following article:
    •It is not easy (and in rare cases not possible) to "undo" a rename. For example, if you rename an MSN account, you can't rename it back, or if you created your account in one country and are renaming it in a different country, you won't be able to rename it back to your original account unless you travel back to your original country. Be very sure of your decision.
    http://blogs.office.com/b/microsoft-outlook/archive/2012/08/03/upgrade-from-hotmail-to-outlook-com.aspx

    Best regards,


    Rex Zhang

    TechNet Community Support

    Wednesday, August 08, 2012 7:25 AM
    Moderator
  • I have not renamed my account.  Somehow Outlook.com has changed my hotmail.com account page.  I think Microsoft is trying to "Preview" their new product on my Hotmail account.  ...unfortunately, now when I log into my mcnamara5@hotmail.com account, it automatically becomes an Outlook account and I can see my first page as emails pile up but cannot open them.  I did not change anything.  Please help...

    The cog wheel is inactive too.  ...so I cant click it to switch back to Hotmail.  I would like to switch back to Hotmail.  Here is the error on my Hotmail/Outlook page;

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
    Timestamp: Wed, 8 Aug 2012 13:44:09 UTC


    Message: Object expected
    Line: 255
    Char: 2241
    Code: 0
    URI: https://blu002.mail.live.com/default.aspx?id=64855

     

    • Edited by Kathleen Mc Wednesday, August 08, 2012 2:05 PM
    Wednesday, August 08, 2012 1:54 PM
  • If you didnt rename your account, then on the outlook.com email window - right top corner, there is an option with the name settings -> click on that and select Switch back to hotmail

    If you face any issue - try with Internet explorer

    • Proposed as answer by Rajkumar-MCITP Wednesday, August 08, 2012 3:21 PM
    Wednesday, August 08, 2012 2:32 PM
  • "settings" will not respond to click.  What do you mean by try with Internet explorer?

    • Marked as answer by Kathleen Mc Wednesday, August 08, 2012 3:19 PM
    Wednesday, August 08, 2012 2:56 PM
  • You are using Mozilla Firefox browser.. try to use a different browser
    Wednesday, August 08, 2012 2:59 PM
  • I don't own a computer so I use this work computer network.  I don't think I can use a different browser, right.  Maybe at Library?  (I don't know much about this computer stuff, obviously :)
    Wednesday, August 08, 2012 3:05 PM
  • Usually switch back to hotmail will work on all the browsers.. not sure why it is not working for you :(

    And.. Internet explorer will be installed by default in Windows Operating system. Go to Start -> Run -> type iexplore

    Internet explorer will open up for you.. login to outlook.com and try to switch back

    Wednesday, August 08, 2012 3:19 PM
  • Thank you soooo much Rajkumar!  I downloaded Chrome Browser and then logged onto my Hotmail and was able to switch back to old Hotmail.   Thank you, Thank you, Thank you!
    • Marked as answer by Kathleen Mc Wednesday, August 08, 2012 3:19 PM
    Wednesday, August 08, 2012 3:19 PM