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MS Outlook 2013 keeps crashing

    Question

  • As of today MS Outlook crashes within a minute or two of being open.  It simply says that it's looking for a resolution to the issue and then prompts me with "Microsoft will contact you at a later date when a solution is found."  Terribly infuriating.  I've installed MS Office 365 about a month ago and everything was working fine until today.  Tried restarting my Surface Pro and it didn't do anything to help the problem.

    Thursday, May 02, 2013 5:40 PM

Answers

  • It seems that you are using Outlook 2013 in Surface Pro. For the crash issue, most of this issue is caused by add-ins confliction. Please try to run Outlook with safe mode swtich to check the result.

    Press shortcut of keyboard Win + R and then type "Outlook.exe /safe" in search bar.

    We may also create a new profile to check if the crash issue would be gone. Thanks.

    Tony Chen
    TechNet Community Support


    Sunday, May 05, 2013 9:06 AM
    Moderator

All replies

  • It seems that you are using Outlook 2013 in Surface Pro. For the crash issue, most of this issue is caused by add-ins confliction. Please try to run Outlook with safe mode swtich to check the result.

    Press shortcut of keyboard Win + R and then type "Outlook.exe /safe" in search bar.

    We may also create a new profile to check if the crash issue would be gone. Thanks.

    Tony Chen
    TechNet Community Support


    Sunday, May 05, 2013 9:06 AM
    Moderator
  • I'm having the exact same problem.  Office 365 on Windows 8 Pro x64, running on a Fujitsu Stylistic Q702 as well as severl Fujitsu Lifebook T4220s.  Each of these machines crashes within seconds of opening Outlook, disabling add-ins does nothing, and Outlook crashes even when loaded with the Outlook.exe /safe startup switch.
    Thursday, August 29, 2013 6:25 PM
  • Same issue, outlook 2013 closes and reopens every minute or less.  Horrible.  Does it in safe mode as well.  I've changed the hard drive, uninstalled and reinstalled, deleted and recreated profile, nothing fixes this.  What can be done? 
    Sunday, September 08, 2013 4:02 PM
  • Same problem on a Dell Studio XPS 8100 desktop running a very recent clean install of Windows 8.1 x64 with Office 365/2013 subscription x86.  Have disabled all add-ins, run the Office repair tool to re-install Outlook, created a new .ost file and it still freezes in normal & safe mode.  It crashes many times eaxh day and is a real pain in the BS.  Here is output for today's mose recent crash from OffCAT:

    Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1004, time stamp: 0x5253ab76
    Faulting module name: OUTLOOK.EXE, version: 15.0.4551.1004, time stamp: 0x5253ab76
    Exception code: 0xc0000005
    Fault offset: 0x0032b1e6
    Faulting process ID: 0x1140
    Faulting application start time: 0x01ceef1ded43375f
    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
    Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
    Report ID: af5ce07a-5b11-11e3-bebd-a4badbe795f8

    Any ideas on a solution from MS would be very welcome as I am totally disillusioned with Office 365 - seems like huge mistake & a real dog as I never had these issues with office 2000, 2003, 2007 or 2010.

    Thanks.


    Derek


    • Edited by DCGSyd Monday, December 02, 2013 7:41 AM
    Monday, December 02, 2013 7:40 AM
  • I am still having major problemes with Outlook 2013 crashing many times each day with some crashes requiring terminarion from Task Manager.  All this after a re-install from .msi file. 

    I have met other having the same trouble and I also ran into an IT manager for a large Australian corporate who said that he has been very disappointed with the reliability of Outlook 2013 which forms part of the subscription based Office 365.

    No solution in sight from Microsoft?


    Derek


    • Edited by DCGSyd Friday, December 27, 2013 7:42 AM
    Friday, December 27, 2013 7:42 AM
  • Were you able to fix this I'm having same problems
    Thursday, July 24, 2014 3:15 AM