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My emails keep disappearing in Outlook 2010

    Question

  • Please help!!

    I have just installed Oulook 2010 onto my new laptop. I have added my email account (which is a webmail account through my interest provider), I have emailed that come through, however, once I close Outlook and open again, they disappear!! Not in deleted and not archived.

    I've tried turning off any atuo delete function, however, I'm under the understanding that it should still be in deleted even if it was on!!

    Any help?? Outlook 2007 didn't seem to give me any issues!!!

    Saturday, July 31, 2010 4:31 AM

Answers

  • Hi,

     

    Thank you for using Outlook IT Pro Discussions forum. 

     

    First, if you sign in from the web mail, can you see the deleted emails?

     

    Also, please check if this issue occurs in safe mode. To start Outlook in safe mode, click Start, point to All Programs, and then point to Microsoft Office.Press and hold the CTRL key, and then click Microsoft Outlook.

     

    Also, here is a KB article that may help you retrieve the deleted emails:

    How can I recover items that I have "hard deleted" in Outlook?

    http://support.microsoft.com/kb/246153

    Best Regards,

     

    Sally Tang

     

    • Marked as answer by Sally Tang Friday, August 06, 2010 4:07 AM
    Monday, August 02, 2010 8:22 AM