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Student version of Word 2013 not responding with Windows 8

    Question

  • I just purchased this program and downloaded it yesterday. Nearly every time I click or transfer between word and another program (I'm a teacher and I'm trying to write my lesson plans) it starts not responding. I'm generally knowledgeable about computers, but Office 2013 and Windows 8 are both pretty new to me. Prior to purchasing the student edition, I used the trial that came with the computer and it worked perfectly.
    Monday, March 25, 2013 11:42 PM

All replies

  • Let's try to narrow down the root cause with the following methods:

    1.

    Try disable all the add-ins to see if this behavior could be caused by the 3rd-party add-ins, if this behavior won't occur with all the add-ins disabled, we can enable them one by one to find out which one might caused the problem.

    2.

    Try repair your Office as a quick fix

    3.

    Try start Word in safe mode to see if this behavior will still occur, if this behaivor won't occur in safe mode, the behavior might be caused by certain items that are loaded with Word, try follow the instructions in the following support article: http://support.microsoft.com/kb/921541

    4.

    Try configure Windows in clean boot mode to check if this behavior could be caused by the 3rd-party services, if this behavior won't occur in clean boot mode, try follow the instructions in the How to determine what is causing the problem by performing a clean boot section in the following support article: http://support.microsoft.com/kb/929135


    Max Meng
    TechNet Community Support

    Tuesday, March 26, 2013 9:10 AM