I have a machine with XP and Office 2010. When using Outlook 2010, some emails will not open in normal or safe mode. Outlook crashes with the following error information: Appname: outlook.exe, App Ver: 14.0.4760.1000, AppStamp: 4ba8fefd, Mod Name: wwlib.dll ModVer: 14.0.5123.5000 Mod Stamp: 4c646c1f
Also the same email will not open from the PST under a different user profile and email profile. It does however open fine if Outlook is setup to open emails as plain text.
I suspect the issue is more related to Word but I can't figure it out.
Try a start Outlook in safe mode and test the results again.
Click Start, point to All Programs, and then point to Microsoft Office. Press and hold the CTRL key, and then click Microsoft Outlook.
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them.
If the problem persists in safe mode, try a new Outlook profile
1. Exit Outlook.
2. Go to Start > Control Panel, click or double-click Mail.
3. Click Show Profiles. Choose Prompt for a profile to be used.
4. Click Add.
5. Type a name for the profile, and then click OK.
6. Highlight the profile, and choose Properties. Then Email Accounts.., add your email account in the profile.
7. Start Outlook, and choose this new profile.
Hi all. I have had this issue with Outlook 2010 in particular & spent much of the day systematically removing software & re-installing Office 2010 (Professional) on my Windows 7 64 bit system. Luckily, I could select a number of emails to continually re-produce the issue until it was resolved. (Also luckily, I could find other productive things to do while I resolved this on my setup).
The end result for me, was that my email signature was creating the problem with the WWLIB.DLL file.
I removed my email signature & created one from scratch & tested with numerous emails that were known to re-create the problem & have not had one single failure since.
My email signature had been created on Word 2003 & I copied & pasted the layout to the signature creator in Outlook 2010. I remember lots of quirks with making signatures in Outlook 2003 & earlier & I've had corrupt signature issues before. (I wish I'd thought of it earlier).
Interestingly, while the issue was still evident, Outlook would not retain the email address that I was forwarding to for testing, even when I chose an email that worked. However, since I've replaced the email signature, the address automatically shows in the "to"options when I start typing. (wasn't that the "atend" file or similar on XP?).
Other faults during the time that the WWLIB.DLL issue was happening were that the email would sometimes go in the drafts folder, but mostly not, also the computer would slow when Outlook was running & Internet Explorer 9 would take up to 20 seconds to find a link from an email or a fresh web page even when started independently.
I hope the above helps someone else with the WWLIB.DLL file, as I found it very challenging & was about to re-install to "virtual" XP Mode.
- Proposed as answer by Doddsy1000 Tuesday, April 12, 2011 8:05 AM
I'm having the same problem unfortunately. I've deleted all the signature (just one actually) but Outlook 2010 still crashes like crazy on every copy-n-paste attempt:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8fefd
Fault Module Name: wwlib.dll
Fault Module Version: 14.0.5123.5000
Fault Module Timestamp: 4c646c1f
Exception Code: c0000005
Exception Offset: 0028bc79
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1049
Additional information about the problem:
I currently encounter a problem like this, opening a mail with a file .rtf in attachment is planting Outlook, and restart the program, here is what the Event Viewer logs :
Nom du journal :Application
Source : Application Error
Date : 31/05/2011 15:51:40
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : mycomputer.mydomain
Nom de l’application défaillante OUTLOOK.EXE, version : 14.0.4760.1000, horodatage : 0x4ba8fefd
Nom du module défaillant : wwlib.dll, version : 14.0.4762.1000, horodatage : 0x4bae2623
Code d’exception : 0xc00000fd
Décalage d’erreur : 0x0002ce0f
ID du processus défaillant : 0x14e4
Heure de début de l’application défaillante : 0x01cc1f99d3b8f044
Chemin d’accès de l’application défaillante : C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Chemin d’accès du module défaillant: C:\Program Files\Microsoft Office\Office14\wwlib.dll
ID de rapport : 1be26273-8b8d-11e0-9f05-bc305bb36a68
XML de l’événement :
<Provider Name="Application Error" />
<TimeCreated SystemTime="2011-05-31T13:51:40.000000000Z" />
<Data>C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE</Data>
<Data>C:\Program Files\Microsoft Office\Office14\wwlib.dll</Data>
Thanks for your help.