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Error 1920. Service 'Windows Font Cache Service' (FontCache) failed to start

    Pregunta

  • Hi,

    I've been trying for weeks now to try to get Office Professional Plus 2013 to install on Windows 8 Pro. My system has been running perfectly otherwise.

    When I try to install Office 2013, I get the following message (excerpt from log file):

    2012/11/27 22:26:30:885::[4576] MSI(ACTIONSTART): 'Action 22:26:30: StartServices. Starting services'
    2012/11/27 22:27:00:949::[4576] MSI(ERROR): 'Error 1920. Service 'Windows Font Cache Service' (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.'
    2012/11/27 22:27:00:949::[4576] Log level changed from: Standard to: Verbose
    2012/11/27 22:27:00:949::[4576] Showing message Title: 'Setup', Message: 'Error 1920. Service 'Windows Font Cache Service' (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.'
    2012/11/27 22:27:05:964::[4576] Message returned: 4
    2012/11/27 22:27:05:964::[4576] WER is not considering last MSI error event
    2012/11/27 22:27:39:105::[4576] MSI(ERROR): 'Error 1920. Service 'Windows Font Cache Service' (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.'
    2012/11/27 22:27:39:105::[4576] Showing message Title: 'Setup', Message: 'Error 1920. Service 'Windows Font Cache Service' (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.'
    2012/11/27 22:30:59:948::[4576] Message returned: 2
    2012/11/27 22:30:59:948::[4576] WER element [P5] is set to value [Error 1920. Service 'Windows Font Cache Service' (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.]
    2012/11/27 22:30:59:948::[4576]  WER element [P5] is converted to [1920]
    2012/11/27 22:30:59:948::[4576] WER element [P7] is set to value [0x780]

    ***

    I have tried everything I can think of, and everything on every thread I've found on related topics. No luck. If I try to start the service myself via services.msc I get the following message:

    The Windows Font Cache Service service on Local Computer started and then stopped. Some Services stop automatically if they are not in use by other services or programs. Any assistance anyone can provide would be greatly appreciated!

    miércoles, 28 de noviembre de 2012 7:51

Todas las respuestas

  • It's the problem when upgrading, Please remove or uninstall previous version of MS Office(like office 2007/2010) and try to install again..Reply here if not solved...
    jueves, 29 de noviembre de 2012 9:52
  • I tried removing Office 2010 and I am still getting the same error message.  Do you have any other suggestions?
    sábado, 01 de diciembre de 2012 4:16
  • Hi Script Guru,

    I don't have any other Office versions installed to uninstall. The only other Microsoft products I have is Visual Web Developer Express, and SQL Server 2012. I'm wondering if one of them has some shared DLL or if it installed a portion of Visio or something... Any other ideas?? It's a fairly "fresh" build of Windows 8 Pro.

    Thanks!

    lunes, 03 de diciembre de 2012 20:28
  • Okay Friend Thanks for commenting, I think that's a different issue please give me some time after checking i will  give you my suggestions. Till then use your old Office version..
    martes, 04 de diciembre de 2012 4:48
  • FontCache service is supposed to be one of those always running services. Unfortunately Office 2013 actually requires access to start and stop this service. If the service is broken then Office install will not be able to complete.

    I first suggest we try and fix the fontcache service on this machine. I found an article on how to "rebuild" build the font cache which I suppose may help if the cache is corrupt it could be what is causing the service to fail.

    http://www.ehow.com/how_7197467_rebuild-font-cache.html

    and

    http://blog.ffextensionguru.com/2011/03/15/oddities-with-64-bit-firefox-4-part-3/

    [Pasted below if you don't want to click the link]

    1. Type “services.msc” into the Start Search bar and hit Enter.

    2. Find the Windows Font Cache Service, select it and hit “Stop”.

    3. Open Windows Explorer and navigate to “C:\Windows\ServiceProfiles\LocalService\AppData\Local” requires admin privileges

    4. Delete the FontCache dat files. (They will be regenerated over time.)

    5. Restart the Windows Font Cache Service.

    Also you might check the actual FntCache.dll to ensure it is the Microsoft installed file. Several sites suggested virus scanning which I think is probably unrelated but can't hurt.

    I wonder if when you manually try and start the fontcache service if it writes something to the event log about why it is failing? 


    Michael Reynolds



    • Editado micrey jueves, 06 de diciembre de 2012 22:15 added instructions
    • Propuesto como respuesta DearDhruv jueves, 06 de febrero de 2014 17:34
    jueves, 06 de diciembre de 2012 19:07
  • Hi Micrey,

    I'm not in front of the computer at this exact moment in time and unfortunately will not be until later today. I do know that when I try to start the service (it is set to Automatic, but it is not running), services.msc says:

    "The Windows Font Cache Service service on Local Computer started and then stopped. Some Services stop automatically if they are not in use by other services or programs."

    I'll check the event log again when I get home, but I didn't see any further info in there last time. If I find anything I'll let you know.

    Thanks for the eHow article. I'll give that a whirl. I am running the latest version of Norton Internet Security. I've tried uninstalling it and running the MS Office 2013 install, but same error. Maybe I'll try uninstalling it, fixing the font cache as per eHow, and attempt the Office 2013 install again.

    Thanks again!

    jueves, 06 de diciembre de 2012 19:30
  • Please do let me know how it goes. Please do not uninstall or disable your anti-virus. The anti-virus scan would be only to check if some malicious program replaced your copy of FntCache.dll with a bad copy. I would hope the anti-virus program is not the one stopping the FontCache service.

    Michael Reynolds

    jueves, 06 de diciembre de 2012 19:36
  • Hi,

    I left Norton Internet Security alone, and got as far as #4, then rebooted. I have verified that FNTCAHCE.DAT was regenerated after reboot, and that FntCache.dll is from Microsoft (version 6.2.9200.16433). I do not have any strange or messed up fonts anywhere.

    I deleted the FNTCACHE.DAT file from C:\Windows\System32\.

    The only DAT file is the C:\Windows\ServiceProfiles\LocalService\AppData\Local folder is tokens.dat.

    Unfortunately, I still get the same error 1920 about the Windows Font Cache service. Is there another version of it around somewhere on my system?

    Thanks,

    Roger

    viernes, 07 de diciembre de 2012 16:15
  • I've been communicating with the people work on the FontCache service and they have never seen an issue like this. They suggested we enable "FontCache" logs via the following steps:

    1. Start event viewer (search Settings for “Event”).
    2. On the View menu, make sure “Show Analytic and Debug Logs” is checked. You may need to wait a minute for the tree in the left pane to update.
    3. In the tree, expand the following nodes: Application and Service Logs à Microsoft à Windows à DirectWrite-FontCache.
    4. Right-click on Tracing (under DirectWrite-FontCache) and choose Enable Log.

    If you could enable the logs, then try starting the service again, then look for any logging entries in your event logs. 


    Michael Reynolds


    • Editado micrey jueves, 14 de febrero de 2013 19:13
    viernes, 07 de diciembre de 2012 18:55
  • Hi Michael,

    After attempting another install, there are no new errors in the event log that I can find. This one remains:

    Product: Microsoft Office Shared MUI (English) 2013 -- Error 1920. Service 'Windows Font Cache Service' (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.

    When the installation attempts to close after being unsuccessful, I have also always gotten the following:

    "Microsoft Setup Bootstrapper has stopped working.

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    domingo, 09 de diciembre de 2012 23:40
  • My next idea would be to replace the fontcache service with a dummy exe using "installutil". Really Office doesn't need the fontcache to do anything - the installer just expects it to be in a working state enough to start/stop it. I think rather than manually replacing the fontcache service it makes more sense to reinstall windows or run a "pc refresh" if you have that option from your Settings->General->Refresh.

    In summary Office cannot install if the fontcache service cannot run. This dependency is new in Office 2013. Replacing the fontcache service with a "dummy exe" would work around the issue but I think it makes more sense to get Windows back into an original working state.

    If you do decide to reinstall/refresh Windows please pay close attention to see if installing some program again puts the fontcache service in this broken state. That will help us to reproduce the error here and then fix the problem.

    Sorry that I do not have a better answer!


    Michael Reynolds

    lunes, 10 de diciembre de 2012 21:59
  • From someone on the fontcache team:

    "It’s possible that after the first failure to start, subsequent attempts would fail for an unrelated reason, in which case we’d need to reboot to determine the true cause. I’d suggest the following experiment:

    1. Enable the DirectWrite-FontCache/Tracing log as previously described (if it isn’t already).
    2. Restart the system.
    3. Check the status of the FontCache service via Task Manager:
      1. Start task manager (e.g., by right-clicking the task bar)
      2. Show more details
      3. Click the Services tab
      4. Check the status for FontCache (not FontCache3.0.0.0, which is something different).
    4. If the service still failed to start, see if there’s anything in the FontCache event log. If so, we’d like to see those events.
    5. If there’s nothing in the FontCache event log, check the System event log (Windows Logs / System) for an event logged by the Service Control Manager. The SCM should log an error if a service fails to start, and that should at least give us an error code if not much more.

    The FontCache service is an important system component. Replacing it with a do-nothing version might unblock Offset setup but would bad in other ways. If we can’t find the cause, the only other thing I could suggest would be to use System Restore."

    1. "

    Michael Reynolds

    martes, 11 de diciembre de 2012 17:47
  • Hi!

    Thanks very much! I'll try that before wiping C and starting fresh, and I'll let you know how it goes!

    Roger

    jueves, 13 de diciembre de 2012 0:27
  • This mostly happens if the Windows Font Cache service is not running, You've to manually start the service and retry to proceed with the installation.
    • Propuesto como respuesta Dokowe S martes, 25 de diciembre de 2012 11:00
    martes, 25 de diciembre de 2012 10:58
  • I'm also encountering the same issue. I've tried all you said. but it didn't work.  And I tried to uninstall office 2013, but still couldn't uninstall neither. Said:

     "Microsoft Setup Bootstrapper has stopped working"


    I've enabled  DirectWrite-FontCache/Tracing log  and there hadn't any log when I started the services.

    BTW, I found an error log on System log:

    The server {14286318-B6CF-49A1-81FC-D74AD94902F9} did not register with DCOM within the required timeout.

    can you help me to solve it, I don't want to reinstall windows!

    miércoles, 09 de enero de 2013 13:54
  • I'm also encountering the same issue. I've tried all you said. but it didn't work.  And I tried to uninstall office 2013, but still couldn't uninstall neither. Said:

     "Microsoft Setup Bootstrapper has stopped working"


    I've enabled  DirectWrite-FontCache/Tracing log  and there hadn't any log when I started the services.

    BTW, I found an error log on System log:

    The server {14286318-B6CF-49A1-81FC-D74AD94902F9} did not register with DCOM within the required timeout.

    can you help me to solve it, I don't want to reinstall windows!

    Here is all the error logs on System:

    1 . 产品: Microsoft Office Shared MUI (Chinese (Simplified)) 2013 -- 错误 1920。 未能启动服务“Windows Font Cache Service”(FontCache)。请确认您有足够的权限启动系统服务。

    2. 产品: Microsoft Office Shared MUI (Chinese (Simplified)) 2013 -- 配置失败。

    3.Windows Installer reconfigured the product. Product Name: Microsoft Office Shared MUI (Chinese (Simplified)) 2013. Product Version: 15.0.4420.1017. Product Language: 2052. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

    4.Ending a Windows Installer transaction: {90150000-006E-0804-1000-0000000FF1CE}. Client Process Id: 3660.

    miércoles, 09 de enero de 2013 14:01
  • Found a fullproof solution 100% working

    step 1-Go to start

    2-Type in 'services' in the sarch bar

    3-Click services

    4-In dialogue box scroll down to 'Windows front cache' and click on it

    5-Wher there is 'startup type' change to 'automatic'

    6-Start service status and click ok

    7-Now u can install Microsoft offfice 2013

    8-Enjoy

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    miércoles, 23 de enero de 2013 19:23
  • i did the same thing.

    When you are trying to install Office 2013 (in my case 64 bit version and Win 7 OS) the "Windows Font Cache Service" stops immediatly. So, i tried to install office looking what happens with the service. It just stops. I immediatly click on "Start" buttom of properties window. (The service properties)

    It works fine.

    //ESPAÑOL //

    * Ir al panel de control de Windows

    * Click en "Herramientas administrativas"

    * Click en "Servicios"

    * Buscar y hacer 2 click en  "Windows Font Cache Service" 

    * Iniciar la instalación de Office 2013

    * Observar que el servicio se detiene automaticamente

    * Hacer click en iniciar inmediatamente.

    * Eso es todo.

    }

    • Editado Franchessko viernes, 01 de febrero de 2013 19:17
    viernes, 01 de febrero de 2013 18:55
  • I think I found the source of the problem:

    I have installed WP SDKs for VS and I have Font Cache and Font Cache 3.0.0.0!

    The second is installed with one WP SDK and it have troubles with it, because it overwrites the original FontCache!!! So if you want to install MSO13, you'll have to remove the WP SDKs first, then Office, then reinstall WP SDKs.

    I hope it's help you too. (Win8 Pro 64x)

    lunes, 04 de febrero de 2013 1:26
  • Hello, try this

    Go to task manager

    click services below

    go to windows cache service

    set to automatic

    open its properties

    change logon to "local system account"

    tick "allow service to interact with desktop"

    reboot.

    If u have "tuneup utilities" installed and running, disable it temporarily.

    It worked for me.

    domingo, 10 de febrero de 2013 9:04
  • Hello, try this

    Go to task manager

    click services below

    go to windows cache service

    set to automatic

    open its properties

    change logon to "local system account"

    tick "allow service to interact with desktop"

    reboot.

    If u have "tuneup utilities" installed and running, disable it temporarily.

    It worked for me.
    • Propuesto como respuesta EdwardMova domingo, 10 de febrero de 2013 9:07
    domingo, 10 de febrero de 2013 9:07
  • Hello, try this

    Go to task manager

    click services below

    go to windows cache service

    set to automatic

    open its properties

    change logon to "local system account"

    tick "allow service to interact with desktop"

    reboot.

    If u have "tuneup utilities" installed and running, disable it temporarily.

    It worked for me.
    domingo, 10 de febrero de 2013 9:07
  • I also have this problem, nothing I have seen works at all. Started when trying to install Visio 2013 but could not install. I then changed my Office setup to remove Lync but it uninstalled everything now I have no Office at all.

    I have changed the service to automatic, no fix.

    I have changed to logon to "Local system account and ticked the interact with desktop", no fix"

    I have deleted any reference to fntcache.dat, no fix.

    I have uninstalled by AV, no fix.

    I have no existing office products installed as it was a clean build for windows 8.

    I have run sfc /scannow, no fix.

    I also get the Microsoft Bootstrapper has stopped working error after I cancel the install.

    This is taking all my time can someone please fix this

    jueves, 27 de junio de 2013 10:00
  • I had this problem and your solution worked like a charm...thank you

    jueves, 27 de junio de 2013 15:39
  • Thank you for this answer, very helpfull
    viernes, 12 de julio de 2013 8:46
  • type services.msc find the sevice and start it, run office as administrator to install worked for me.
    lunes, 30 de septiembre de 2013 23:17
  • Thanks a lot....

    This solution worked.....

    jueves, 17 de octubre de 2013 19:18
  • Hi Andrew,

    Have you found a solution to this problem?

    I'm still looking.  The thread appears to have been hijacked by people saying "worked for me".

    Thank you

    jueves, 19 de diciembre de 2013 21:05
  • The solution to your problem is incredibly simple

    if you are getting the error message that you say you are then it means that the windows font cache service has most likely been disabled

    Here's how we rectify the problem

    1. open the services app by typing services.msc into start menu and opening the services app
    2. the next step is to locate the windows font cache service
    3. Double-click the service, this should open the properties windows, if not open the properties by right clicking and selecting properties
    4. Under start-up type select the manual option 
    5. then hit apply the hit ok
    6. that's it your problem is now solved 

    Courtesy of Sush's Windows Help

    peace

    martes, 14 de enero de 2014 11:27
  • You saved my day.
    jueves, 06 de febrero de 2014 17:35
  • Stop Antivirus

    E.G - Avg Tune Up etc

    sábado, 15 de febrero de 2014 15:10
  • hI, I wanted to add that i had checked my Windows Font Cache Service, but i didn't hit “Stop” because i got to see that my service was disabled. enable it to Automatic and that will resolve your issue. that's probably the reason why he's having this problem, just check if it is the same problem before you make all those steps. it helped me a lot and i am already finishing the office 2013 installation.

    thanx to michael for the support!! :)))


    • Editado yaryhp viernes, 21 de febrero de 2014 5:24
    viernes, 21 de febrero de 2014 5:23
  • Found a fullproof solution 100% working

    step 1-Go to start

    2-Type in 'services' in the sarch bar

    3-Click services

    4-In dialogue box scroll down to 'Windows front cache' and click on it

    5-Wher there is 'startup type' change to 'automatic'

    6-Start service status and click ok

    7-Now u can install Microsoft offfice 2013

    8-Enjoy

    <object height="0" id="plugin0" style=";z-index:1000;" type="application/x-dgnria" width="0"><param name="tabId" value="ff-tab-3" /><param name="counter" value="42" /></object>
    Just right what i had said above.
    viernes, 21 de febrero de 2014 5:28
  • hi man 
    open services.msc through run then search for windows font ............
    double click on it and u will see start up type option 
    set it to automatic and start it 
    now try installing it
    domingo, 11 de mayo de 2014 4:55