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Emails disappear after being read

    Pregunta

  • About two weeks ago, Outlook 2007 began lossing/dropping emails. They are loaded just fine. After they are opened, read and closed, they are appear normally. If you change for the MAIL tab to the CONTACTS tab, then return to the MAIL tab, the previously read emails are gone. A search cannot retrieve the missing file. This program was part of MS Office 2007.  The program is installed on three PCs but we are having problems with only one copy. 

    Today we purchased and installed Outlook 2010 thinking this would solve the problem. It didn't solve anything. The emails still go missing after being read. They don't show up in the DELETED EMAIL folder or anywhere else. The emails only disappear if you go out of the MAIL tab, minimize the program or close the program.  It acts like them are simply being moved to invisible folder that we cannot find. 

    It is very annoying to read important emails only to have them disappear, especially after spending the money to upgrade to a new version.  I can find no settings that indicate they are automatically moved after being read. I want to retain them in the INBOX for future reading but they cannot be found.

    Is there a setting somewhere that will stop the emails from vanishing until I want to manually delete them?

    jueves, 26 de julio de 2012 1:15

Respuestas

  • You may have a view filter set that only displays unread email. 

    This will basically not display an email after it has been read.

    To change or reset your view use;

    To Change view  go to   View-> button Change View-> Compact (and optionally set the Arrangement to Date)
    or 
    To Reset view; go to  View-> button Reset View 
     


    Regards, ~P MCSE, MCITP, MCTS, MCP, CCNA

    jueves, 26 de julio de 2012 4:36
  • Thanks. It worked!

    Mildred L. Brown

    • Marcado como respuesta 48brownml lunes, 30 de julio de 2012 12:37
    lunes, 30 de julio de 2012 12:36

Todas las respuestas

  • You may have a view filter set that only displays unread email. 

    This will basically not display an email after it has been read.

    To change or reset your view use;

    To Change view  go to   View-> button Change View-> Compact (and optionally set the Arrangement to Date)
    or 
    To Reset view; go to  View-> button Reset View 
     


    Regards, ~P MCSE, MCITP, MCTS, MCP, CCNA

    jueves, 26 de julio de 2012 4:36
  • Thanks. It worked!

    Mildred L. Brown

    • Marcado como respuesta 48brownml lunes, 30 de julio de 2012 12:37
    lunes, 30 de julio de 2012 12:36