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Outlook 2007 opens additional window when user hit "Properties" on their mailbox?

    שאלה

  • When users right click on thier mailbox and click "Properties", another Outlook window automatically opens?

    How can I resolve this issue?

    Is there a WSUS update that can fix this?

    Thanks for your time.

    יום שלישי 19 יוני 2012 17:29

תשובות

  • Based on my research, this behavior could be caused by certain 3rd-party add-in, for example “Advanced EAS Extension”.

    To verify this, try run Outlook in safe mode to check this behavior, if this behavior won't occur in safe mode, check the add-ins you've enabled, and disable them all, and enable them one by one to find out which one could be the root cause.

    Type Outlook.exe /safe:3 in the Run window to luanch Outlook in safe mode with all add-ins disabled.


    Max Meng

    TechNet Community Support

    • סומן כתשובה על-ידי BixbyBridge24 יום רביעי 20 יוני 2012 17:23
    • סימון כתשובה בוטל על-ידי BixbyBridge24 יום רביעי 20 יוני 2012 17:25
    • סומן כתשובה על-ידי BixbyBridge24 יום רביעי 20 יוני 2012 17:25
    יום רביעי 20 יוני 2012 06:42

כל התגובות

  • Based on my research, this behavior could be caused by certain 3rd-party add-in, for example “Advanced EAS Extension”.

    To verify this, try run Outlook in safe mode to check this behavior, if this behavior won't occur in safe mode, check the add-ins you've enabled, and disable them all, and enable them one by one to find out which one could be the root cause.

    Type Outlook.exe /safe:3 in the Run window to luanch Outlook in safe mode with all add-ins disabled.


    Max Meng

    TechNet Community Support

    • סומן כתשובה על-ידי BixbyBridge24 יום רביעי 20 יוני 2012 17:23
    • סימון כתשובה בוטל על-ידי BixbyBridge24 יום רביעי 20 יוני 2012 17:25
    • סומן כתשובה על-ידי BixbyBridge24 יום רביעי 20 יוני 2012 17:25
    יום רביעי 20 יוני 2012 06:42
  • check this link this may help

    http://www.groovypost.com/howto/microsoft/outlook/add-additional-mailbox-to-outlook-2007/

    יום רביעי 20 יוני 2012 10:42
  • Thanks a bunch! I will try this.
    יום רביעי 20 יוני 2012 14:13
  • Thanks EdenSingh for the reply.  I appreciate it.
    יום רביעי 20 יוני 2012 14:55
  • That was it Max Meng. I disabled the “Advanced EAS Extension" and all is back to normal.  Since we need this extension, I'll need to figure out how to resolve this conflict.  I know we recently pushed WSUS updates so maybe that is the culprit.  Thanks for pointing me in the right direction.
    יום רביעי 20 יוני 2012 17:28
  • For your information:

    This add-in seems to conflict with the September Update KB2583910 in another case which is created one year ago, maybe Symantec has a fix now?


    Max Meng

    TechNet Community Support

    יום חמישי 21 יוני 2012 02:17
  • Thanks Max!  I will definitely look into this.  Thanks again.
    יום חמישי 21 יוני 2012 13:45