none
Error with Outlook 2010 .pst File - "You are attempting to archive your data to a Outlook 97-2002 data file (.pst) that does not support unicode.

    Domanda

  • After upgrading from Outlook 2003 to Outlook 2010 (via Office 2010 Pro) I have encountered the following error when trying to apply the Archive settings to one of the staffs workstations.

    "You are attempting to archive your data to a Outlook 97-2002 data file (.pst) that does not support unicode. To choose a Outlook data file that supports multilingual unicode data click ok."

    The archive.pst file has been re-created and the information imported and this did not correct the problem.  I did a complete uninstall of Office 2010, ran Microsoft's Office scrubbers and did a re-install and the error is still persistent.  So I can't actually turn on the archiving feature because of the error.

    I discovered an additional user who's archiving can be turned on after receiving this same message. No others appears to be having the issues and/or problem.

    Any help in resolving this issue would be greatly appreciated.

     

    mercoledì 24 agosto 2011 18:24

Risposte

  • Hi,

    This problem may occur when you try to AutoArchive Outlook data that is contained in an ANSI-compatible personal folders (.pst) file to a Unicode-compatible .pst file.

    You need to check the format of you outlook PST file.

    Account setting -> Data Files -> Click your .pst file, and then click Settings -> exam the format list

    If the Format box lists Personal Folders file (97-2002), your .pst file is in the earlier format (ANSI) that is compatible with earlier versions of Microsoft Outlook

    Created a new Data file which was in Unicode format and set up Outlook to archive emails from Inbox and Sent Items into the new .pst.(Do not copy the information from old PST to the new PST) Does it work?

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    venerdì 26 agosto 2011 02:05
  • have you repaired the pst file using the commandlinetool scanpst.exe in the Office 14 folder?

     

     


    regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com
    mercoledì 24 agosto 2011 18:52

Tutte le risposte

  • have you repaired the pst file using the commandlinetool scanpst.exe in the Office 14 folder?

     

     


    regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com
    mercoledì 24 agosto 2011 18:52
  • Hi,

    This problem may occur when you try to AutoArchive Outlook data that is contained in an ANSI-compatible personal folders (.pst) file to a Unicode-compatible .pst file.

    You need to check the format of you outlook PST file.

    Account setting -> Data Files -> Click your .pst file, and then click Settings -> exam the format list

    If the Format box lists Personal Folders file (97-2002), your .pst file is in the earlier format (ANSI) that is compatible with earlier versions of Microsoft Outlook

    Created a new Data file which was in Unicode format and set up Outlook to archive emails from Inbox and Sent Items into the new .pst.(Do not copy the information from old PST to the new PST) Does it work?

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    venerdì 26 agosto 2011 02:05
  • Hi Jason,

    what about converting the old ansi  pst file to a nuew unicode format using the repairtool?

     

     


    regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com
    venerdì 26 agosto 2011 05:18
  • Hi,

    We can try that as well. The more options we provide to the customer the easier customer find the sulotion.

    Please post the update.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    lunedì 29 agosto 2011 01:02
  • Hi,

    if you want to use a commercial tool try the upstart tool from maclean

    http://www.maclean.com/upstart.php

     

     


    regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com
    • Proposto come risposta Peddy1st lunedì 29 agosto 2011 19:58
    lunedì 29 agosto 2011 19:58