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User email dissapering after mailbox moved to new mailbox database

    Întrebare

  • Hi guys,

    I moved user mailbox yesterday to new mailbox database after which user was able to work on it normally till the end of the day. This morning user comes to me and said she can't see any email in her mailbox, only few items she got today.

    Any idea?

    Exchange 2007 SP2 @ Windows 2003 R2 x64

    • Editat de mishomor 29 iunie 2012 18:23
    29 iunie 2012 18:20

Răspunsuri

  • Hi mishomor,

    Please use OWA to check whether you can see the items.

    If you can see the items in OWA, but cannot see in Outlook, recreate Outlook profile to have a try.

    If you also cannot see the items in OWA, I suggest you try to restore the emails from backup, then import the old items to user's mailbox.

    Since the command show items are in your mailbox, I think you also can see emails when you use MFCmapi to check the mailbox.

    Thanks,

    Evan

     


    Evan Liu

    TechNet Community Support

    2 iulie 2012 05:16

Toate mesajele

  • If I check users properties it says

    Total Items: 1670

    Size(KB): 54130

    Why I am not seeing this email?

    29 iunie 2012 18:26
  • Can she see them in OWA? Check Views to make sure its not set to unread only or something else.

    29 iunie 2012 18:35
  • Nope, not through owa as well. View is set to "messages" as it should be.


    • Editat de mishomor 29 iunie 2012 18:44
    29 iunie 2012 18:38
  • Run Get-MailboxFolderStatistics against the mailbx and see which folders the items are in.

    Are you sure the messages arent sitting in a pst versus the mailbox itself?

    29 iunie 2012 18:42
  • Here is output of the Get-MailboxFolderStatistics


    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Top of Information Store
    Identity                   : my_user\
    FolderPath                 : /
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVmz+AAAB
    FolderType                 : Root
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 1742
    FolderAndSubfolderSize     : 54980939B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Calendar
    Identity                   : my_user\Calendar
    FolderPath                 : /Calendar
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVmP8AAAC
    FolderType                 : Calendar
    ItemsInFolder              : 258
    FolderSize                 : 2519780B
    ItemsInFolderAndSubfolders : 258
    FolderAndSubfolderSize     : 2519780B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Contacts
    Identity                   : my_user\Contacts
    FolderPath                 : /Contacts
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVmP9AAAD
    FolderType                 : Contacts
    ItemsInFolder              : 5
    FolderSize                 : 24327B
    ItemsInFolderAndSubfolders : 5
    FolderAndSubfolderSize     : 24327B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Deleted Items
    Identity                   : my_user\Deleted Items
    FolderPath                 : /Deleted Items
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVm0EAAAB
    FolderType                 : DeletedItems
    ItemsInFolder              : 362
    FolderSize                 : 7830152B
    ItemsInFolderAndSubfolders : 362
    FolderAndSubfolderSize     : 7830152B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Drafts
    Identity                   : my_user\Drafts
    FolderPath                 : /Drafts
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVmP+AAAB
    FolderType                 : Drafts
    ItemsInFolder              : 3
    FolderSize                 : 42180B
    ItemsInFolderAndSubfolders : 3
    FolderAndSubfolderSize     : 42180B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Inbox
    Identity                   : my_user\Inbox
    FolderPath                 : /Inbox
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVm0BAAAB
    FolderType                 : Inbox
    ItemsInFolder              : 54
    FolderSize                 : 62409B
    ItemsInFolderAndSubfolders : 54
    FolderAndSubfolderSize     : 62409B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : _Non_Delivery_Report
    Identity                   : my_user\Inbox\_Non_Delivery_Report
    FolderPath                 : /Inbox/_Non_Delivery_Report
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAAEBTpsAAAB
    FolderType                 : User Created
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Header
    Identity                   : my_user\Inbox\Header
    FolderPath                 : /Inbox/Header
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADYKVzAAAB
    FolderType                 : User Created
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : SPF
    Identity                   : my_user\Inbox\SPF
    FolderPath                 : /Inbox/SPF
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADaz5sAAAB
    FolderType                 : User Created
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Journal
    Identity                   : my_user\Journal
    FolderPath                 : /Journal
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVmP/AAAG
    FolderType                 : Journal
    ItemsInFolder              : 1
    FolderSize                 : 144B
    ItemsInFolderAndSubfolders : 1
    FolderAndSubfolderSize     : 144B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Junk E-mail
    Identity                   : my_user\Junk E-mail
    FolderPath                 : /Junk E-mail
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADePvHAAAB
    FolderType                 : JunkEmail
    ItemsInFolder              : 2
    FolderSize                 : 5863B
    ItemsInFolderAndSubfolders : 2
    FolderAndSubfolderSize     : 5863B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Notes
    Identity                   : my_user\Notes
    FolderPath                 : /Notes
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVmQAAAAF
    FolderType                 : Notes
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Outbox
    Identity                   : my_user\Outbox
    FolderPath                 : /Outbox
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVm0CAAAB
    FolderType                 : Outbox
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : RSS Feeds
    Identity                   : my_user\RSS Feeds
    FolderPath                 : /RSS Feeds
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVmQCAAAB
    FolderType                 : RssSubscription
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Sent Items
    Identity                   : my_user\Sent Items
    FolderPath                 : /Sent Items
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVm0DAAAB
    FolderType                 : SentItems
    ItemsInFolder              : 804
    FolderSize                 : 41522638B
    ItemsInFolderAndSubfolders : 804
    FolderAndSubfolderSize     : 41522638B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : SPAM
    Identity                   : my_user\SPAM
    FolderPath                 : /SPAM
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADYKVyAAAB
    FolderType                 : User Created
    ItemsInFolder              : 1
    FolderSize                 : 6864B
    ItemsInFolderAndSubfolders : 252
    FolderAndSubfolderSize     : 2973302B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Bayesian
    Identity                   : my_user\SPAM\Bayesian
    FolderPath                 : /SPAM/Bayesian
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADo85WAAAB
    FolderType                 : User Created
    ItemsInFolder              : 148
    FolderSize                 : 1530981B
    ItemsInFolderAndSubfolders : 148
    FolderAndSubfolderSize     : 1530981B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Blacklist
    Identity                   : my_user\SPAM\Blacklist
    FolderPath                 : /SPAM/Blacklist
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF
                                 +rAAmVnFweAAAB
    FolderType                 : User Created
    ItemsInFolder              : 20
    FolderSize                 : 64145B
    ItemsInFolderAndSubfolders : 20
    FolderAndSubfolderSize     : 64145B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Header
    Identity                   : my_user\SPAM\Header
    FolderPath                 : /SPAM/Header
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAAD4wd8AAAB
    FolderType                 : User Created
    ItemsInFolder              : 8
    FolderSize                 : 68765B
    ItemsInFolderAndSubfolders : 8
    FolderAndSubfolderSize     : 68765B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Keyword
    Identity                   : my_user\SPAM\Keyword
    FolderPath                 : /SPAM/Keyword
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADZiy1AAAB
    FolderType                 : User Created
    ItemsInFolder              : 6
    FolderSize                 : 68665B
    ItemsInFolderAndSubfolders : 6
    FolderAndSubfolderSize     : 68665B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Phishing
    Identity                   : my_user\SPAM\Phishing
    FolderPath                 : /SPAM/Phishing
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF
                                 +rAAHMrIKOAAAB
    FolderType                 : User Created
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Razer
    Identity                   : my_user\SPAM\Razer
    FolderPath                 : /SPAM/Razer
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF
                                 +rAAeBeoMyAAAB
    FolderType                 : User Created
    ItemsInFolder              : 9
    FolderSize                 : 69800B
    ItemsInFolderAndSubfolders : 9
    FolderAndSubfolderSize     : 69800B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : SPF
    Identity                   : my_user\SPAM\SPF
    FolderPath                 : /SPAM/SPF
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF
                                 +rAAHL0SmLAAAB
    FolderType                 : User Created
    ItemsInFolder              : 53
    FolderSize                 : 1043668B
    ItemsInFolderAndSubfolders : 53
    FolderAndSubfolderSize     : 1043668B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : SURBL
    Identity                   : my_user\SPAM\SURBL
    FolderPath                 : /SPAM/SURBL
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF
                                 +rAAmXtAboAAAB
    FolderType                 : User Created
    ItemsInFolder              : 7
    FolderSize                 : 120414B
    ItemsInFolderAndSubfolders : 7
    FolderAndSubfolderSize     : 120414B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Sync Issues
    Identity                   : my_user\Sync Issues
    FolderPath                 : /Sync Issues
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF
                                 +rAAeIfxljAAAB
    FolderType                 : SyncIssues
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Conflicts
    Identity                   : my_user\Sync Issues\Conflicts
    FolderPath                 : /Sync Issues/Conflicts
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF
                                 +rAAeIfxlkAAAB
    FolderType                 : Conflicts
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Local Failures
    Identity                   : my_user\Sync Issues\Local Failures
    FolderPath                 : /Sync Issues/Local Failures
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF
                                 +rAAeIfxllAAAB
    FolderType                 : LocalFailures
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Server Failures
    Identity                   : my_user\Sync Issues\Server Failures
    FolderPath                 : /Sync Issues/Server Failures
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF
                                 +rAAeIfxlmAAAB
    FolderType                 : ServerFailures
    ItemsInFolder              : 0
    FolderSize                 : 0B
    ItemsInFolderAndSubfolders : 0
    FolderAndSubfolderSize     : 0B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    Date                       : 6/29/2012 6:50:51 PM
    Name                       : Tasks
    Identity                   : my_user\Tasks
    FolderPath                 : /Tasks
    FolderId                   : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot
                                 x5AAADVmQBAAAE
    FolderType                 : Tasks
    ItemsInFolder              : 1
    FolderSize                 : 144B
    ItemsInFolderAndSubfolders : 1
    FolderAndSubfolderSize     : 144B
    OldestItemReceivedDate     :
    NewestItemReceivedDate     :
    ManagedFolder              :

    29 iunie 2012 18:55
  • Try moving test account and if happens again. There is a chance the mailbox was corrupted.
    29 iunie 2012 19:12
  • Move process has option not to move mailbox if it's corrupted. User actually used mailbox yesterday after the move was done. I have few more mailboxes moved, none of them show same behavior.

    29 iunie 2012 19:39
  • There are only 54 items in the inbox. How many do you see? What if you search for them? Can you see them then?

    29 iunie 2012 20:21
  • I can see only 2 items received today. Search returns nothing. I can see items in the "Sent Items" and "Deleted Items" not in inbox. 

    29 iunie 2012 20:45
  • I can see only 2 items received today. Search returns nothing. I can see items in the "Sent Items" and "Deleted Items" not in inbox. 

    What views are set in OWA and Outlook (set outlook to online mode )?

    Is Conservation view enabled?

    Can you see the items in the inbox via ExFolders or mfcmapi?

    30 iunie 2012 12:59
  • Hi mishomor,

    Please use OWA to check whether you can see the items.

    If you can see the items in OWA, but cannot see in Outlook, recreate Outlook profile to have a try.

    If you also cannot see the items in OWA, I suggest you try to restore the emails from backup, then import the old items to user's mailbox.

    Since the command show items are in your mailbox, I think you also can see emails when you use MFCmapi to check the mailbox.

    Thanks,

    Evan

     


    Evan Liu

    TechNet Community Support

    2 iulie 2012 05:16