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Set up Mobility with Lync and works except for Call via Work...

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  • Hi, have you check, tha the call can be transfered to your Gateway. Is it possible call other lync user?

    regards Holger Technical Specialist UC

    21 มีนาคม 2555 17:33
  • I agree with Holger (as usual).  Are you able to call from your Lync client to your cell phone through your mediation server?  That's first to check/confirm for us.
    21 มีนาคม 2555 19:53
  • Hi,pcdotcom,

    Please verify what Holger said.

    I supposed you have assigned mobility policy to enable mobilty for users,also please check if you have assigned a Voice Policy that has the Enable simultaneous ringing of phones option selected to the users .   

    Besides,when you said you have tried both SIP REFER true and false are you talking about in the Trunk configuration?Have you verified that if the change is synchronized?Here is a blog post about troubleshooting just for your reference.

    http://msunified.net/2011/12/23/lync-server-mobility-troubleshooting-tips/

    B/R

    Sharon



    Sharon Shen

    TechNet Community Support

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    22 มีนาคม 2555 3:02
  • Good point; had only tried to call non-Lync numbers using call via work.  No, it doesn't allow you to call other Lync clients either. Thanks.
    23 มีนาคม 2555 2:46
  • Yes, I'm able to call from Lync client to cell phone through mediation server.  Call is received on cell phone displaying number assigned to Sip Trunk configured in Lync.  I realized after reading Holger's response that I had only tried to place calls through Lync on the cell phone to third parties (non Lync users).  However, I am also not able to call internal numbers assigned to Lync via Sip Trunk provider.  It seems the problem is that Lync Mobility users are unable to get to the media server (but they log on just fine when you run the mobility client).  Still puzzled but you are definitely on to something.  I've run a large number of tests (power shell scripts) and also ran test from a Microsoft website to ensure mobility clients could get to server.  No problem with any of the tests.  Could it have to do with the fact that our firewall is a Sonicwall? When the test environment was first configured the Sip Trunk Provider told me that Sonicwall's implementation of NAT is not proper?  He mentioned that he would just have to do a small change on his end to correct that.  After he did that, Lync started to work without any issues when you are dialing to or from a system which uses the regular Lync client.  If any of the above might offer you any clues, then please let me know.  In particular, is there anything in particular I should be testing?  Thanks for you assistance.

    23 มีนาคม 2555 3:18
  • Mobility policy enabled (True) as well as enable simultaneous ringing of phones also verified.  I've actually consulted the troubleshooting link you include a few times trying to figure out what the problem might be.  As to the Sip Refer, I've verified through power shell script that it matches with what is in Lync Control Panel.  Are there any specific scripts I should run?  Is there any information I can post which might give you an idea of what I'm doing wrong?  I've looked closely at everything in the troubleshooting tips article you mention and haven't been able to find anything there.  Obviously, I'm new to Lync (which by the way has enormous potential) so I am trying to learn as fast as I can.  Again, your assistance is very much appreciated. 
    23 มีนาคม 2555 3:24
  • I forgot to mention IM and other items work fine on mobility clients.  It is only 'call via work' that doesn't work.

    23 มีนาคม 2555 3:39
  • When making your mobile call can you run SIPStack, S4 and MCxService on your frontend via snooper and post your logs. this will give us a better view into whats happening.

    If this post answered your question, Mark As Answer If this post was helpful, Vote as Helpful http://lyncme.blogspot.com

    23 มีนาคม 2555 17:25
  • Hi,pcdotcom,

    Any progress on your issue?

    Have you tried to collect the SIP log using Lync logging tool?Make sure the number has been normalized to standrad E.164 format,maybe you need create a normalization rule on your Trunk configuration.

    Also you can enable diagnose on your Lync mobile and send the log to your email for troubleshooting.

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    2 เมษายน 2555 8:34