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Office 2010 will not load.

    Question

  • I have a new DELL XPS 8100 that had Office  trial version pre-loaded. I want to load Home and Buisness but no matter what I do I get 'Office Home and Buisness encountered a problem during setup'. I've used all the Office removal tools I can find to get rid of the old version, removed all traces from the register and tried downloading from Microsoft direct. Nothing works.
    Monday, July 11, 2011 9:26 AM

Answers

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  • Monday, July 11, 2011 9:59 AM
  • Hi Jonas,

    Are you broswing to the setup file on the CD?

    Try using the autorun.exe on the CD instead - Also ensure you are running the setup while logged into the system as an administrator.

    Martin

     


    ------------------------------------------------- If you find my information useful, please rate it. :-)
    • Proposed as answer by Achiles Camilo Tuesday, July 12, 2011 11:57 AM
    Monday, July 11, 2011 4:35 PM
  • Thanks Martin - I've tried loading with autorun.exe, as an admin, and from Microsoft online - all without success.
    Tuesday, July 12, 2011 11:33 AM
  • Hi,

    Can you do the following:

    * Note the system time

    * Try Re installing

    * Note the system time when the error comes on screen

    * Open the eventlog and copy all events from time of starting install to the time of error.

     

    Thanks,

    Martin

     


    If you find my information useful, please rate it. :-)
    Tuesday, July 12, 2011 1:09 PM
  • If you mean the time when the install fails it is about 45% to 50% along the process. (BY the 'B' of Office Home and Buisness)

    For the first time I've got an error other than 'Office Home and Buisness encountered a problem during setup'.

    Error 1406. Setup cannot write the value Example to the registry key \Software\Microsoft\Office\14.0\MsoExample\A\1033. Verify that you have sufficient permissions to access the registry ...........................

    This occurred about 5% - 10% along the process.

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="MsiInstaller" />
      <EventID Qualifiers="0">11402</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2011-07-12T14:15:10.000000000Z" />
      <EventRecordID>15249</EventRecordID>
      <Channel>Application</Channel>
      <Computer>John-PC</Computer>
      <Security UserID="S-1-5-21-1175029498-2206424111-2282766296-500" />
      </System>
    - <EventData>
      <Data>Product: Microsoft Office Office 64-bit Components 2010 -- Error
    1402. Setup cannot open the registry key
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Common\Smart
    Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}. Verify that you have
    sufficient permissions to access the registry or contact Microsoft
    Product Support Services (PSS) for assistance. For information about how
    to contact PSS, see
    C:\Users\ADMINI~1\AppData\Local\Temp\Setup00000d18\PSS10R.CHM.</Data>
      <Data>(NULL)</Data>
      <Data>(NULL)</Data>
      <Data>(NULL)</Data>
      <Data>(NULL)</Data>
      <Data>(NULL)</Data>
      <Data />
      <Binary>7B39303134303030302D303032412D303030302D313030302D3030303030303046463143457D</Binary>
      </EventData>
      </Event>

     

    Tuesday, July 12, 2011 2:37 PM
  • Hi,

    It shows right here the problem

    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Common\Smart
    Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}. Verify that you have
    sufficient permissions to access the registry

    Your host is unable to write to the registry. Are you 100% sure you are using an adminstrator level account to log in?

    Is it possible you have some 3rd party security software on your pc which might be preventing this.

    If so, try temporarily disabling the security software and re-install.

    Martin

     


    If you find my information useful, please rate it. :-)
    Tuesday, July 12, 2011 3:53 PM
  • Hello Martin,

    I'm now back to the original problem that failed at approx. 45% with 'Office Home and Buisness encountered a problem during setup'. 

    I am logging in as Admin. I'm running Norton 360.

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="MsiInstaller" />
      <EventID Qualifiers="0">1013</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2011-07-12T17:03:19.000000000Z" />
      <EventRecordID>15959</EventRecordID>
      <Channel>Application</Channel>
      <Computer>John-PC</Computer>
      <Security UserID="S-1-5-21-1175029498-2206424111-2282766296-500" />
      </System>
    - <EventData>
      <Data>Internal MSI error. Installer terminated prematurely.</Data>
      <Data>(NULL)</Data>
      <Data>(NULL)</Data>
      <Data>(NULL)</Data>
      <Data>(NULL)</Data>
      <Data>(NULL)</Data>
      <Data />
      </EventData>
      </Event>


    Tuesday, July 12, 2011 5:13 PM
  • Hi,

    Was the last event log with Norton 360 disabled?

    Martin


    If you find my information useful, please rate it. :-)
    Tuesday, July 12, 2011 5:58 PM
  • No - but I've tried it disabled and it still will not load. I tried it again now. No success.

    The same event lof was created.

    Tuesday, July 12, 2011 7:16 PM
  • Hi Jonas,

    Can you try the following

    Reboot your PC into safe mode (Safe mode is achieved by pressing F8 key on boot up)

    Ensure you are in Safe Mode without networking

    Launch the setup again under an admin account

    does this work?

    Martin


    If you find my information useful, please rate it. :-)
    Wednesday, July 13, 2011 1:11 PM
  • No - Sadly, this does not work. The installations fails immediately.
    Friday, July 15, 2011 2:45 PM