Antigen 9.2.1097.72 faulting module AntigenClient.exe
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terça-feira, 14 de junho de 2011 19:29
I am getting the error below. I can not get in to Antigen to make changes. Antigen will run.
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 6/14/2011
Time: 7:21:02 AM
User: N/A
Computer: SIXXXX
Description:
Reporting queued error: faulting application AntigenClient.exe, version 9.2.1097.72, faulting module AntigenClient.exe, version 9.2.1097.72, fault address 0x0005cdc1.
Donna
Todas as Respostas
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terça-feira, 14 de junho de 2011 20:32
Hi Donna,
have you tried to reapply the latest Rollup (http://support.microsoft.com/kb/2508121/en-us)
Greetings
Christian
Christian Groebner MVP Forefront -
terça-feira, 14 de junho de 2011 21:11
Yes the lastest Rollup is installed on the server.
Donna
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quarta-feira, 15 de junho de 2011 07:03
Hi Donna,
all services are up and running? The problem is only that you can't open the management console?
Greetings
Christian
Christian Groebner MVP Forefront -
quarta-feira, 15 de junho de 2011 14:04
Yes all the services are running. The server is running too high on memory What I do to fix this is to change the number of scanning engines in Antigen. If I try to run the Admin tool on my PC it will not run I get an error saying Antigen Administrator module has encountered a problem and needs to close. I can open the Antigen Admin on my PC for other Exchange servers.
When I log into the server I get a pop up that says Antigen Administrator Module encountered a problem and needed to close. And it ask if I would like to send error report.
This just started about a month and half ago.
I tried to uninstall and reinstall Antigen on this server, that did not work. Because of the high memory the server stops running. Is there a way to do a clean uninstall?
Donna
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quarta-feira, 15 de junho de 2011 14:33
Hi Donna,
what services are causing the high memory consumption?
I wouldn't say that the number of engines causes the high memory usage, mostly the number of scan processes are the problem. You can change them in the registry if you don't have access to the console:
1. Click Start, click Run, type regedit, and then click OK. 2. Locate HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Antigen for Exchange and then click the following registry subkey: 3. Double-click the RealtimeProcessCount registry entry, and then type the value that you want to use in the Value box.
For Realtime scanning, the maximum value that you can use is 4.4. Double-click the InternetProcessCount registry entry, and then type the value that you want to use in the Value box.
For the SMTP scanner, the maximum value that you can use is 10.Depending on the server load I normally use 2 processes.
Greetings
Christian
Christian Groebner MVP Forefront- Marcado como Resposta Nick Gu - MSFTMicrosoft Contingent Staff, Moderator terça-feira, 21 de junho de 2011 03:57
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quarta-feira, 15 de junho de 2011 17:19
The realtimeprocess count is at 2. I ran Process Explorer sorted by Private Bytes. Donna
Process PID CPU Private Bytes Working Set Description Company Name store.exe 5468 0.78 843,236 K 872,868 K Microsoft MDB Store Microsoft Corporation antigeninternet.exe 6688 430,528 K 39,148 K Antigen Internet Module Microsoft Corporation antigenrealtime.exe 8488 428,264 K 37,188 K Antigen Realtime Module Microsoft Corporation antigenrealtime.exe 8600 416,604 K 38,324 K Antigen Realtime Module Microsoft Corporation antigenrealtime.exe 7640 415,224 K 33,620 K Antigen Realtime Module Microsoft Corporation antigenrealtime.exe 10112 414,352 K 20,768 K Antigen Realtime Module Microsoft Corporation antigenrealtime.exe 4936 405,184 K 23,536 K Antigen Realtime Module Microsoft Corporation antigeninternet.exe 5416 403,524 K 34,668 K Antigen Internet Module Microsoft Corporation antigenrealtime.exe 9404 400,732 K 21,428 K Antigen Realtime Module Microsoft Corporation java.exe 5284 288,292 K 28,720 K Java(TM) Platform SE binary Sun Microsystems, Inc. antigenrealtime.exe 700 264,540 K 143,172 K Antigen Realtime Module Microsoft Corporation antigenrealtime.exe 9204 203,320 K 83,784 K Antigen Realtime Module Microsoft Corporation antigenrealtime.exe 9500 200,964 K 79,760 K Antigen Realtime Module Microsoft Corporation w3wp.exe 5376 0.39 110,648 K 74,636 K IIS Worker Process Microsoft Corporation fsecontentscanner.exe 7872 101,176 K 86,636 K FSE Content Scanner Module Microsoft Corporation svchost.exe 848 85,388 K 62,644 K Generic Host Process for Win32 Services Microsoft Corporation MonitoringHost.exe 4432 67,476 K 16,784 K System Center Management Service Host Process Microsoft Corporation HealthService.exe 1920 58,072 K 18,676 K System Center Management Service Microsoft Corporation inetinfo.exe 2100 57,516 K 52,948 K Internet Information Services Microsoft Corporation -
quarta-feira, 15 de junho de 2011 19:42
Hi,
do you really need so many realtime scan processes? I would decrease them also to the value of 2.
Greetings
Christian
Christian Groebner MVP Forefront -
quarta-feira, 17 de agosto de 2011 18:21
Were you able to resolve this problem? I am experiencing the same exact issue and have not found a resolution to the issue.
Brian Moscicki
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quarta-feira, 17 de agosto de 2011 21:35
Hi Brian,
how much ressources do you have left on your server? When your server has too much load the client can't connect to it. Check the number of Antigen processes and maybe limit them to a lower amount of processes as I've already postet in this thread.
Greetings
Christian
Christian Groebner MVP Forefront
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