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SCSM 2012 Documentation

Resposta Proposta SCSM 2012 Documentation

  • quarta-feira, 1 de fevereiro de 2012 18:51
     
     
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    I understand that the tool is still in release candidate status. Is there any functional documentation for the application? It would be nice to know how the data will be shared from the various processes to better understand the affects any changes would have to system.

    Thanks,

    Keita

     

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  • quarta-feira, 1 de fevereiro de 2012 19:12
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    Hey

    Check this out --> http://www.microsoft.com/download/en/details.aspx?id=27850

    regards
    Marcel

    SCSMfaq // Blog --> http://blog.scsmfaq.ch // Twitter --> #scsmfaq // Business --> http://www.itnetx.ch
     
  • quarta-feira, 1 de fevereiro de 2012 19:15
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    There are different guides for SCSM 2012 available in the Technet Library:

    Service Manager 2012 RC - Technical Documentation 

    Andreas Baumgarten | H&D International Group
     
  • quinta-feira, 2 de fevereiro de 2012 18:20
     
     
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    Thanks Marcel, I have this information. What I am looking for is more of a functional or end-user type of documentation that explains how the data types from the various areas (incident, service request, release and change) all work together.  We are going to need to customize some of this information and it would be great if we knew in advance the intended use for this data rather than find out later... oops we changed the wrong thing... Do you have any information that could help us with that?
     
  • quinta-feira, 2 de fevereiro de 2012 18:20
     
     
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    Thanks Andreas, I have this information. What I am looking for is more of a functional or end-user type of documentation that explains how the data types from the various areas (incident, service request, release and change) all work together.  We are going to need to customize some of this information and it would be great if we knew in advance the intended use for this data rather than find out later... oops we changed the wrong thing... Do you have any information that could help us with that?
     
  • segunda-feira, 8 de outubro de 2012 08:33
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    Hi Keita,

    I'm not aware of a document you are asking for. SCSM provides a predefined setup of configuration items and work items. It's up to you and your requirements how to tweak and setup your workflows to make them work in your organization.

    Btw, the most recent link for the SCSM 2012 documentation is: http://technet.microsoft.com/en-us/library/hh305220.aspx

    cheers,
    Stefan

    Stefan Koell | http://www.code4ward.net