"The EXCH provider section is missing from the Autodiscover response." On single mailbox

quarta-feira, 24 de agosto de 2011 20:31

There are the EXCH and EXPR sections in the Autodiscover response. On the user's PC, hold the Ctrl key down, click the Outlook icon in the system tray, select Test E-mail AutoConfiguration, enter the user's e-mail address and password, clear the Guessmart checkboxes and then click Test. The "Protocol: Exchange RPC" is the EXCH section, and the "Protocol: Exchange HTTP" is the EXPR or Outlook Anywhere section.

More reading:

http://blogs.technet.com/b/exchange/archive/2008/09/26/3406344.aspx

If only one person is having this issue, it seems unlikely that it's something wrong with the server. But run Test E-mail AutoConfiguration and see what you get on his PC and on one that works. Perhaps he can't resolve Autodiscover or has a certificate or some other issue that's peculiar to his workstation.

Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

quinta-feira, 25 de agosto de 2011 02:00

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I've pretty much ruled out a server issue. I can't get this user's account configured using autoconfigure on a freshly imaged VM. Any other user in our exchange org works perfectly.
As I said I even deleted the user's mailbox, removed the disconnected, and created a fresh one. What else could I be missing here? The AD user object is nothing special either. Is my next step to totally delete the account and start over? I prefer not to do that given the SID and ACL issues that would present.
Thanks for any insight.

quinta-feira, 25 de agosto de 2011 04:50

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Post the results of Test E-mail Autoconfiguration.

Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

quinta-feira, 25 de agosto de 2011 14:44

0

This is going to sound silly but how do I copy the results? The log tab is a list view and doesn't allow copy/paste.
We're using the SRV record method for autodiscover. Everything is fine up until this point: I'm typing these lines in manually
SRV Record for research.osu.edu starting
Autodiscover URL redirection to https://mail.research.osu.edu/autodiscover/autodiscover.xml
Autodiscover to https://mail.research.osu.edu/autodiscover/autodiscover.xml starting
GetLastError=0; HTTP Status 200.
Autodiscover to https://mail.research.osu.edu/autodiscover/autodiscover.xml FAILED (0x800C8202)
SRV record lookup for research.osu.edu FAILED (0x800C8202)
Would it help to post the RCA output here as well?

thanks again.

quinta-feira, 25 de agosto de 2011 16:05

1

It's a shame you can't copy and paste from that window, I agree.

If that's the correct URL, it's saying that Outlook can't get Autodiscover. Be sure that they don't have nonstandard network settings, particularly DNS configured on that workstation. See if you can ping mail.research.osu.edu.

Is this machine a domain member?

Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

quinta-feira, 25 de agosto de 2011 16:34

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This workstation's network connectivity is okay. And a test with any other user account information from the same station is successful. I've tried this from both a domain and non-domain station with the same results. But this test was from a domain machine. Also note that our internal and external URIs are identical as the CAS server is the same for both.

Here is the full RCA output.
Testing RPC/HTTP connectivity.
The RPC/HTTP test failed.
Test Steps
ExRCA is attempting to test Autodiscover for alba.8@research.osu.edu.
Autodiscover was tested successfully.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service was tested successfully.
Test Steps
Attempting to test potential Autodiscover URL https://research.osu.edu/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name research.osu.edu in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 140.254.87.75

Testing TCP port 443 on host research.osu.edu to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
Tell me more about this issue and how to resolve it
Additional Details
A network error occurred while communicating with the remote host.

Attempting to test potential Autodiscover URL https://autodiscover.research.osu.edu/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name autodiscover.research.osu.edu in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.research.osu.edu couldn't be resolved in DNS InfoDomainNonexistent.

Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Steps
Attempting to resolve the host name autodiscover.research.osu.edu in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.research.osu.edu couldn't be resolved in DNS InfoDomainNonexistent.

Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA successfully contacted the Autodiscover service using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.research.osu.edu in DNS.
The Autodiscover SRV record was successfully retrieved from DNS.
Additional Details
The Service Location (SRV) record lookup returned host mail.research.osu.edu.

Attempting to test potential Autodiscover URL https://mail.research.osu.edu/Autodiscover/Autodiscover.xml
Testing of the Autodiscover URL was successful.
Test Steps
Attempting to resolve the host name mail.research.osu.edu in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 131.187.90.221

Testing TCP port 443 on host mail.research.osu.edu to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server mail.research.osu.edu on port 443.
ExRCA successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=mail.research.osu.edu, OU=Office of Research, O=The Ohio State University, STREET=154 W 12th Avenue, L=Columbus, S=OH, PostalCode=43210, C=US, Issuer: CN=InCommon Server CA, OU=InCommon, O=Internet2, C=US.

Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name mail.research.osu.edu was found in the Certificate Subject Common name.

Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
ExRCA is attempting to build certificate chains for certificate CN=mail.research.osu.edu, OU=Office of Research, O=The Ohio State University, STREET=154 W 12th Avenue, L=Columbus, S=OH, PostalCode=43210, C=US.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=AddTrust External CA Root, OU=AddTrust External TTP Network, O=AddTrust AB, C=SE.

Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.

Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 6/23/2011 12:00:00 AM, NotAfter = 6/22/2012 11:59:59 PM

Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.

Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
ExRCA successfully retrieved Autodiscover settings by sending an Autodiscover POST.
Test Steps
ExRCA is attempting to retrieve an XML Autodiscover response from URL https://mail.research.osu.edu/Autodiscover/Autodiscover.xml for user alba.8@research.osu.edu.
The Autodiscover XML response was successfully retrieved.
Additional Details
Autodiscover Account Settings
XML response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Alba, Andrea</DisplayName>
<LegacyDN>/o=Research Foundation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Alba, Andrea</LegacyDN>
<DeploymentId>75b2e554-1712-4be1-94e6-ed12513f8395</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://mail.research.osu.edu/owa/</OWAUrl>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://mail.research.osu.edu/owa/</OWAUrl>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>

Autodiscover settings for Outlook Anywhere are being validated.
ExRCA wasn't able to validate Outlook Anywhere Autodiscover settings.
Additional Details
The EXCH provider section is missing from the Autodiscover response.
-----
And then a test with a different user:

Testing RPC/HTTP connectivity.
The RPC/HTTP test completed successfully.
Test Steps
ExRCA is attempting to test Autodiscover for bossley.5@research.osu.edu.
Autodiscover was tested successfully.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service was tested successfully.
Test Steps
Attempting to test potential Autodiscover URL https://research.osu.edu/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name research.osu.edu in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 140.254.87.75