Sharepoint and Office Document (.docx & .xlsx) Issues
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segunda-feira, 7 de maio de 2012 13:49
At the beginning of the day or even after a fresh restart throughout the day, everything works fine, quickly, and efficiently. I use multiple application on my computer but have found no common connection between the issue itself and what I do throughout the day.
In the afternoon, however, when I try to access a .docx or .xlsx document from within our Sharepoint site, IE locks up and the document will not open, at the same times as this occurs, I am able to recreate the identical problem from within Firefox which leads me to believe it isn't necessarily browser related. I recently found a workaround albeit annoying: Once IE locks up, I can navigate to www.google.com (or any website) via Windows browser which opens up a new tab within IE and unlocks the window, but the Sharepoint tab remains locked up. Once I do this, after around 30 seconds to a minute, the document opens up and everything is back to normal. Prior to this workaround, I had to restart the PC to get it to work again.
Is there a known issue with Sharepoint 2010 calling Office 2010 documents? Is there a registry key causing this lockup? Everyone else here operates the same software and versions of each with no issues.
Todas as Respostas
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quarta-feira, 9 de maio de 2012 02:22Moderador
Hi,
Check whether there are any other user use the different version to open the documents.
When a user opens Word 2010 or PowerPoint 2010 document with Word or PowerPoint 2007, SharePoint 2010 creates a lock on the document and prevents other users of Microsoft Office 2010 from using co-authoring to edit that document. To take best advantage of co-authoring in Office Word or Office PowerPoint, it is recommended that all users work with Microsoft Office 2010. This situation also applies to Excel 2010 workbooks and co-authoring with Excel Web App.
Quote from:
Jaynet Zhang
TechNet Community Support
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quarta-feira, 9 de maio de 2012 12:12
The issue cannot be replicated by other users using 2010, so that seems to not be the answer. As far as I know, we have only used 2010 to open the documents. However, the company spans to various location across America and I can't say with 100% certainty that it hasn't been. Again, though, it isn't being recreated on the other PC's with 2010.Hi,
Check whether there are any other user use the different version to open the documents.
When a user opens Word 2010 or PowerPoint 2010 document with Word or PowerPoint 2007, SharePoint 2010 creates a lock on the document and prevents other users of Microsoft Office 2010 from using co-authoring to edit that document. To take best advantage of co-authoring in Office Word or Office PowerPoint, it is recommended that all users work with Microsoft Office 2010. This situation also applies to Excel 2010 workbooks and co-authoring with Excel Web App.
Quote from:
Jaynet Zhang
TechNet Community Support
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sexta-feira, 11 de maio de 2012 14:52Moderador
Hi Notcho,
Please try the following methods to narrow down the root cause:
- Reset IE settings, and see if this behavior will still occur. Make sure the Delete personal settings check box is selected.
(See how to reset Internet Explorer settings http://support.microsoft.com/kb/92373)
- Start Windows in clean boot mode to determine if this issue could be caused by the 3rd-party services (especially the security software).
(See how to troubleshoot a problem by performing a clean boot http://support.microsoft.com/kb/929135)
- Start Windows in a new Windows use profile to determine if this issue could be caused by the corrupted Windows profile.
(See how to create a new Windows user profile http://windows.microsoft.com/en-US/windows7/Create-a-user-account)
Max Meng
TechNet Community Support
- Marcado como Resposta Jaynet ZhangMicrosoft Contingent Staff, Moderator quinta-feira, 17 de maio de 2012 08:36
- Reset IE settings, and see if this behavior will still occur. Make sure the Delete personal settings check box is selected.
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