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Subscription Support Group Not Assigned

Pergunta Subscription Support Group Not Assigned

  • segunda-feira, 19 de março de 2012 17:43
     
     
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    I am trying to setup a subscrition to send out an email when an incident is assigned to "Networking" support group and is not assigned to an analyst but am not receiving any notifications... 

    Following is how is the info for my Subscription - What am I missing?

    Criteria

    [Incident]Support group equals "Networking"

    AND Assigned To User[Domain User or Group] User Name is empty

    Thanks in advance for the help.


    • Editado almanza terça-feira, 20 de março de 2012 13:08
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  • terça-feira, 20 de março de 2012 06:22
     
     
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    Is this when an incident is created or updated?

    If it is when it is updated, you can try

    [Incident]Support group equals "Networking"

    AND Assigned To User[Domain User or Group] User Name does NOT Equal "tier/whatever value"

    if this is for a "re-assignment" there is a link you can use and some custom XML.

    http://blogs.technet.com/b/servicemanager/archive/2010/03/12/custom-notification-workflow-on-activity-assignment-or-reassignment.aspx

    hope this help,

    F.

    As long as you learn something new every day, the day is not wasted.

     
  • terça-feira, 20 de março de 2012 14:31
     
     
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    This would be for both -

    I wonder if this is even possible - thinking I may just have to start exploring other options (setting up templates followed by workflows)

    @ F. - Thanks for the reply.

     
  • quarta-feira, 21 de março de 2012 00:10
     
     
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    The logic on updating an Incident would be as follows:

    Changed From

    [Incident]Support group does not equal "Networking"

    Changed To

    [Incident]Support group equals "Networking"

    I believe the addition of your logic:

    AND Assigned To User[Domain User or Group] User Name is empty

    ...would accomplish the end result. But you have to have the before mentioned logic for it to work.

     
  • quarta-feira, 21 de março de 2012 12:45
     
     
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    I setup the subscription but the "AND Assigned To User[Domain User or Group] User Name is empty" gets ignored for some reason since I the emails get generated with it being blank or actually assigned to someone.

    I'm guessing what I am trying to do is something that is not supported?

    ** It looks like I will have to find a workaround - others have also tried to get this working - link to post is below

    http://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/de0b5dbd-5601-4541-82c7-d6ea770fd837/


    • Editado almanza quarta-feira, 21 de março de 2012 12:54
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