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Windows 7 "Blue Screen" when trying to burn CD

Respondido Windows 7 "Blue Screen" when trying to burn CD

  • segunda-feira, 9 de julho de 2012 21:06
     
     
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    Using a Dell Optiplex 790 running Windows 7 Professional.  Every time I start to burn a CD the computer "blue screens" - reboot, select "reboot normally" and when it comes back up it finishes the CD burn with no problems.  Running latest updates and firmware.  Any help appreciated.
     

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  • terça-feira, 10 de julho de 2012 02:04
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    Hi,

    First of all, I would like to suggest you test in Clean Boot mode to see if this issue persists.

    If this cannot help, please upload the dump files in forum so that we can analyze it to find the useful information:

    Use SkyDrive to upload collected files

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65/

    Alex Zhao

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.

    Alex Zhao

    TechNet Community Support

     
  • sexta-feira, 13 de julho de 2012 03:42
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    Hi,

    I am just writing to check the status of this thread. Was the information provided in previous reply helpful to you? Do you have any further questions or concerns? Please feel free to let us know.

    Regards,

    Alex Zhao

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.

    Alex Zhao

    TechNet Community Support

     
  • segunda-feira, 16 de julho de 2012 01:49
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    Hi,

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

    Regards,

    Alex Zhao

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.

    Alex Zhao

    TechNet Community Support