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Email Notifications

Blocat Email Notifications

  • 3 iunie 2009 20:20
     
     
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    Hi Everyone I'm testing FSSP and I have installed this in a test environment.

    Server 1
    windows Server 2003 SP2
    Active Directory + DNS
    Exchange Server 2003 + SP2
    Dominio: mycompany.com

    Server 2
    MOSS with SP2
    Forefront for Sharepoint with SP2

    I have some questions:

    * Email - Notifications » The administrator can receive email notifications in my test enviroment but if there is a infected file I want that users recive email notifications in Real-Time Detection. what can I do? I have availabled Virus Author Notifications but not work.Besides, I have available "send Notification" in both (Sharepoint Real-Time and Manual Detection)

    * Incidents or Quarantine » There is a column Heading (Date, File, etc,) These capture data until Incident column but in the AuthorName, Author'sEmail, etc not capture any Data or only show N/A. what should I do?

    Thanks for answers
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    • 9 iunie 2009 12:19
       
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      Hi Richard,

      * Email - Notifications » There are two considerations when enabling notifications. You firstly have to enable notifications per feature (anti-virus, per filter). FSSP then looks at the settings under REPORT>Notifications. There are various notification types that can be enabled here, including 'Virus Author', which you have already set. This is ok, if the user is uploading the file, but for users downloading an infected file you will also need to enable the 'Virus Last Modified User' notification.

      * Incidents or Quarantine » This could be related to the first issue, if the Notifications have been set up alright. If FSSP cannot retrieve the Author name/address then it will not be able to send notifications to them. You might find errors relating to sending notifications in the main FSSP troubleshooting log: programlog.txt. This is found in the FSSP install folder (e.g. %Program Files (x64)%\Microsoft\Forefront Server Security\Sharepoint). Failing that, I would recommend opening a Support Case with CSS (Customer Service and Support).

      Kind Regards,

      Andy Day

      CSS Security, Sr. Support Engineer (Antigen/Forefront Server Security)