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KB Articles published but not showing on service manager user portal

Answered KB Articles published but not showing on service manager user portal

  • 4 mai 2012 10:43
     
     
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    Hii,,

    I am working on system center service manager 2012. I published some kb articles in cosole which shows in published articles but unable to find them in user portal. I also need to delete some test incident requests. I think, it can be done through power shell but how? Furthermore, when I create an announcement, it is also not appears on end user portal.

    Please suggest.

    Regards, Syed Fahad Ali




     

Toate mesajele

  • 6 mai 2012 07:53
     
     
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    Hello Syed Fahad Ali,

    Knowledge base articles
    In which language did you publish your knowledge base articles? And where did you try to look for them or where did you expect to see them? On the Help Articles page for instance they aren't listed by default, you have to search for them. Did you link a knowledge base article to a published request offering?

    Delete incident requests
    The deletion of some test incident requests can indeed be done through Powershell. You can use the SMLets from codeplex for that, like in the next blogpost with the get-scsmobject and remove-object in combination with a class and a filter:
    http://myitforum.com/cs2/blogs/markmears/archive/2011/10/14/removing-deleting-many-incidents-from-the-scsm-database-using-powershell.aspx

    Btw, I'm interested to know if you can do the same now with the out of the box cmdlets, get-scsmclassinstance and remove-scsmclassinstance. Anyone?

    Announcements
    Unfortunately in SCSM 2012 the Self Service Portal doesn't have a webpart to show announcements. But Anders Bengtsson has written a nice blogpost on how to synchronize them to a SharePoint announcement list with the use of Orchestrator:
    http://contoso.se/blog/?p=2817

    - Dennis

     
  • 7 mai 2012 05:09
     
     
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    thnx for your reply.

    The published language is English (United States) by default and I am expecting KB articles in help articles. Furthermore, i didnt link KB to a published request offering.

    Can you please expedite it.

    Regards, Syed Fahad Ali


     
  • 7 mai 2012 07:26
     
     
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    Have you tried searching for one of the keywords of the published articles on the help articles page with verbose logging on?
    http://blogs.technet.com/b/servicemanager/archive/2012/01/20/troubleshooting-self-service-portal-issues-in-scsm-2012-your-request-could-not-be-submitted.aspx

    What do you see in the logging. What is the value of the BaseSilverlightModule.LocalizationHelper.SetUICulture?

    And do you actually see it is trying to search like the example below where I tried searching for the keyword sharepoint and got one match.

    Info,2012-05-07 07:19:13.0039306,KnowledgeArticleSilverlightModule.KnowledgeArticleViewModel.OnSearch: sharepoint
    Performance,2012-05-07 07:19:13.0058836,Start,KnowledgeArticleSilverlightModule_SearchResult
    Info,2012-05-07 07:19:13.0107661,KnowledgeArticleSilverlightModule.KnowledgeArticleViewModel.GetKnowledgeArticles: SearchCriteria=sharepoint
    Info,2012-05-07 07:19:13.0195546,KnowledgeArticleSilverlightModule.SearchHelper.BuildXMLSearchCriteria
    Info,2012-05-07 07:19:13.0215076,KnowledgeArticleSilverlightModule.SearchHelper.Normalize
    Info,2012-05-07 07:19:13.0234606,KnowledgeArticleSilverlightModule.SearchHelper.ImplicitANDOnNeedBasiscase
    Info,2012-05-07 07:19:13.0244371,KnowledgeArticleSilverlightModule.SearchHelper.ContainsOperator
    Info,2012-05-07 07:19:13.0263901,KnowledgeArticleSilverlightModule.SearchHelper.EncodeWordIfNeedBe
    Info,2012-05-07 07:19:14.0927311,Number of matching KA's retrieved 1
    Performance,2012-05-07 07:19:14.1366736,End,KnowledgeArticleSilverlightModule_SearchResult

    - Dennis | Netherlands | Blog | Twitter

     
  • 7 mai 2012 08:55
     
     
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    I am looking into this meanwhile I am facing one more issue related to SCSM and SCOM integration.

    SCOM Incidents are not updating scsm console. When I tried to sync manualy, it given below error in even viewer.

    Error of type System.Xml.XmlException while reading configuration. The following information may help take corrective action:

    Message: An error occurred while parsing EntityName. Line 1, position 807.

    Subsequent error messages in the event log will indicate the affected connector. In order to correct this error, export the  ServiceManager.LinkingFramework.Configuration management pack, correct the connector configuration, and then reimport the management pack.

     

    Regards, Syed Fahad Ali

     
  • 7 mai 2012 09:06
     
     
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    SMSPortalTrace.log:

    Arguments:
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_NullReferenceException
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_ItemsPageView(PagedCollectionView value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_Items(ObservableCollection`1 value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.KnowledgeArticleSilverlightModule.KnowledgeArticleViewModel.OnSearch(String parameter)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.DelegateCommand`1.Execute(Object parameter)
       at System.Windows.Controls.Primitives.ButtonBase.ExecuteCommand()
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.Controls.Control.OnMouseLeftButtonUp(Control ctrl, EventArgs e)
       at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, Int32 actualArgsTypeIndex, String eventName, UInt32 flags)
    Error,2012-05-04 12:20:27.6793500,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-04 12:21:42.1820612,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-04 12:22:41.2718726,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-04 12:23:02.6138711,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-04 12:24:22.8917329,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-04 12:24:30.5253441,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-04 12:24:53.2809455,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 04:53:48.3456661,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 04:54:48.7269393,System.Reflection.TargetInvocationException: [Arg_TargetInvocationException]
    ArgumeError,2012-05-07 04:54:58.8606993,System.Reflection.TargetInvocationException: [Arg_TargetInvocationException]
    Arguments:
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_TargetInvocationException ---> System.TimeoutException: [HttpRequestTimedOutWithoutDetail]
    Arguments: http://pplkhiho106:85/ServiceHost/Services/DataAccessService.svc
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=4.0.50401.0&File=System.ServiceModel.dll&Key=HttpRequestTimedOutWithoutDetail ---> System.Net.WebException ---> System.Net.WebException
       at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult)
       at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.<EndGetResponse>b__9(Object sendState)
       at System.Net.Browser.AsyncHelper.<>c__DisplayClass4.<BeginOnUI>b__1(Object sendState)
       --- End of inner exception stack trace ---
       at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state)
       at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
       at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
       --- End of inner exception stack trace ---
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.ServiceCatalogSilverlightModule.Models.DataProvider.<>c__DisplayClass1.<FetchAllServiceOfferings>b__0(Object sender, AsyncDataCommandCompletedEventArgs`1 e)
       at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.<>c__DisplayClass2.<CompleteCommand>b__0(Object )
       --- End of inner exception stack trace ---
       at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
       at System.Delegate.DynamicInvokeImpl(Object[] args)
       at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, Boolean useFastPath, Delegate d, Object[] args)
       at System.Windows.Threading.DispatcherSynchronizationContext.Send(SendOrPostCallback d, Object state)
       at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.CompleteCommand(Object sender, AsyncDataCommandCompletedEventArgs`1 e)
       at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.OnCommandCompleted(Object sender, Exception exception)
       at Microsoft.EnterpriseManagement.Presentation.DataAccess.DataGatewayBase.CompleteAsyncDataCommandWithError(AsyncDataCommand command, Exception exception)
       at Microsoft.EnterpriseManagement.Presentation.DataAccess.ProxyDataGateway.ProxyExecuteCompletedHandler(Object sender, ExecuteCompletedEventArgs e)
       at Microsoft.EnterpriseManagement.Presentation.DataAccess.ProxyDataGateway.<>c__DisplayClass4.<GetClientProxy>b__3(Object sender, ExecuteCompletedEventArgs args)
       at Microsoft.EnterpriseManagement.Presentation.DataAccess.Proxy.ServiceReference.DataAccessServiceClient.OnExecuteCompleted(Object state)
    Error,2012-05-07 04:59:06.6764084,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 04:59:17.6679885,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:06:24.2695116,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:06:25.7196566,System.NullReferenceException: [Arg_NullReferenceException]
    Arguments:
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_NullReferenceException
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_ItemsPageView(PagedCollectionView value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_Items(ObservableCollection`1 value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.KnowledgeArticleSilverlightModule.KnowledgeArticleViewModel.OnSearch(String parameter)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.DelegateCommand`1.Execute(Object parameter)
       at System.Windows.Controls.Primitives.ButtonBase.ExecuteCommand()
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.Controls.Control.OnMouseLeftButtonUp(Control ctrl, EventArgs e)
       at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, Int32 actualArgsTypeIndex, String eventName, UInt32 flags)
    Error,2012-05-07 07:10:57.8808700,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:10:59.2880107,System.NullReferenceException: [Arg_NullReferenceException]
    Arguments:
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_NullReferenceException
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_ItemsPageView(PagedCollectionView value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_Items(ObservableCollection`1 value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.KnowledgeArticleSilverlightModule.KnowledgeArticleViewModel.OnSearch(String parameter)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.DelegateCommand`1.Execute(Object parameter)
       at System.Windows.Controls.Primitives.ButtonBase.ExecuteCommand()
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.Controls.Control.OnMouseLeftButtonUp(Control ctrl, EventArgs e)
       at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, Int32 actualArgsTypeIndex, String eventName, UInt32 flags)
    Error,2012-05-07 07:11:07.0367855,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:12:03.5264339,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:13:32.5283332,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:13:36.9537757,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:13:39.4950298,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:13:42.3533156,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:14:17.5688368,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 07:14:20.1220921,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 08:43:16.5136873,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 08:43:19.4969856,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
    Error,2012-05-07 08:43:20.6020961,System.NullReferenceException: [Arg_NullReferenceException]
    Arguments:
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_NullReferenceException
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_ItemsPageView(PagedCollectionView value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_Items(ObservableCollection`1 value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.KnowledgeArticleSilverlightModule.KnowledgeArticleViewModel.OnSearch(String parameter)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.DelegateCommand`1.Execute(Object parameter)
       at System.Windows.Controls.Primitives.ButtonBase.ExecuteCommand()
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.Controls.Control.OnMouseLeftButtonUp(Control ctrl, EventArgs e)
       at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, Int32 actualArgsTypeIndex, String eventName, UInt32 flags)
    Error,2012-05-07 08:43:22.5002859,System.NullReferenceException: [Arg_NullReferenceException]
    Arguments:
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_NullReferenceException
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_ItemsPageView(PagedCollectionView value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_Items(ObservableCollection`1 value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.KnowledgeArticleSilverlightModule.KnowledgeArticleViewModel.OnSearch(String parameter)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.DelegateCommand`1.Execute(Object parameter)
       at System.Windows.Controls.Primitives.ButtonBase.ExecuteCommand()
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.Controls.Control.OnMouseLeftButtonUp(Control ctrl, EventArgs e)
       at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, Int32 actualArgsTypeIndex, String eventName, UInt32 flags)
    Error,2012-05-07 08:43:24.3234682,System.NullReferenceException: [Arg_NullReferenceException]
    Arguments:
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_NullReferenceException
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_ItemsPageView(PagedCollectionView value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.GridViewModelBase.set_Items(ObservableCollection`1 value)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.KnowledgeArticleSilverlightModule.KnowledgeArticleViewModel.OnSearch(String parameter)
       at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.DelegateCommand`1.Execute(Object parameter)
       at System.Windows.Controls.Primitives.ButtonBase.ExecuteCommand()
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.Controls.Control.OnMouseLeftButtonUp(Control ctrl, EventArgs e)
       at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, Int32 actualArgsTypeIndex, String eventName, UInt32 flags)

    Regards, Syed Fahad Ali

     
  • 7 mai 2012 09:36
     
     
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    Can you submit a incident via the portal or is home a blank page? Looks like you have a lot of exceptions with basic portal stuff.

    Do you see any errors in the IIS logs of the Service Manager Portal site?

    - Dennis | Netherlands | Blog | Twitter

     
  • 7 mai 2012 09:50
     
     
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    Yes, i can submit a incident via portal.

    Furthermore, when I linked a KB article to generic incident request in published request offering, I am able to view them. Snap shot is attached but I am still unable to look KB articles in help articles.

    Regards, Syed Fahad Ali

     
  • 8 mai 2012 11:55
     
     
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    can anyone suggest the solution?

    SCOM connector sync error:

    SCOM Incidents are not updating scsm console. When I tried to sync manualy, it given below error in even viewer.

    Error of type System.Xml.XmlException while reading configuration. The following information may help take corrective action:

    Message: An error occurred while parsing EntityName. Line 1, position 807.

    Subsequent error messages in the event log will indicate the affected connector. In order to correct this error, export the  ServiceManager.LinkingFramework.Configuration management pack, correct the connector configuration, and then reimport the management pack.

    Furthermore, I delete the SCOM connector from SCSM and SCOM internal connector with subscription are also deleted. After re creating the connector and add a subscription in scom internal connector, I still facing the above mentioned error.

    Regards, Syed Fahad Ali



     
  • 8 mai 2012 20:35
     
     
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    If you still cannot find a KB when you do a search for it on its keywords, there is probably something strange about how the keywords are configured.

    How are your keywords configured and what keyword are you using when searching for a KB in the portal?

     
  • 9 mai 2012 10:29
     
     
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    SCOM connector sync error:

    SCOM Incidents are not updating scsm console. When I tried to sync manualy, it given below error in even viewer.

    Error of type System.Xml.XmlException while reading configuration. The following information may help take corrective action:

    Message: An error occurred while parsing EntityName. Line 1, position 807.

    Subsequent error messages in the event log will indicate the affected connector. In order to correct this error, export the  ServiceManager.LinkingFramework.Configuration management pack, correct the connector configuration, and then reimport the management pack.

    Furthermore, I delete the SCOM connector from SCSM and SCOM internal connector with subscription are also deleted. After re creating the connector and add a subscription in scom internal connector, I still facing the above mentioned error.

    Also, I export and re import the management pack as describe in above event. but issue is still exists.

    Please suggest.

    Regards, Syed Fahad Ali

     
  • 14 mai 2012 04:08
     
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    SCSM SCOM integration issue has been resolved. A routing alter named using "&" which is the caused of failure.

    This is only for information, please.

    Thnx everyone.

    Regards, Syed Fahad Ali

     
  • 6 septembrie 2012 08:42
     
     
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    Did you found a fix for the KB articles issue because i have the same problem
    • Editat de WTCBrummi 6 septembrie 2012 08:42
    •  
     
  • 6 septembrie 2012 09:21
     
     
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    yes, its very simple. 

    Please follow the below steps,

      • Create KB article and also published.
      • Go to Library, Service Catalog, Request Offering, All Request Offering then edit it.
      • In edit Request offering, go to knowledge Articles and add the published KB.
      • Click OK to close the edit request offering form.
      • Go to the client portal site.
      • refresh the site then go to create request.
      • Your published KB should be there.

    :)

    Regards, Syed Fahad Ali

     
  • 7 septembrie 2012 07:05
     
     
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    That part is working fine but when i try to search a KB artikel in the console->search for knowledge articles link or via de self-service portal->help articles and enter a key word nothing is shown
     
  • 7 septembrie 2012 07:34
     
     
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    did you define keywords in KB arcicle thru which that can be found???

    Regards, Syed Fahad Ali

     
  • 7 septembrie 2012 08:27
     
     
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    Yes, and strange thing about it , that it used to work.

    Already created a new KB article.

    Checked the SQL Full-text Filter Daemon Launcher service  on the SQL server.

    It's not related to the self-service portal because i have the same problem when i use the search for knowledge articles function in the console.

     
  • 7 septembrie 2012 12:02
     
     
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    how do you search KB from console. IS that by KB num like KA0 or KB12 etc etc or via keywords.

    Try to search via full KB num like mentioned above instead of keywords.

    Regards, Syed Fahad Ali

     
  • 20 septembrie 2012 22:29
     
     
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    Does anyone know a fix for this?  I too have KB Articles that i cannot search from the Help Articles Page.  It use to work.
     
  • 2 octombrie 2012 13:29
     
     
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    Man, you can see the KB in help articles doing the following steps:

    - in the KB, put some Keywords;

    - after that you go the to portal and try the keyword in the help article's search.

    I did it and works.