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Gobi 2000 - Windows 7 driver not installed

Answered Gobi 2000 - Windows 7 driver not installed

  • 4 mai 2012 16:01
     
     
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    Hello,

    we have a problem with Gobi2000 miniPCI card on Thinkpad T510i, Windows 7/64 bit. It worked couple of years ok, then it just disappeared from Devices list and was not able to be used any more. Some efforts for recovery has been done by investigating postings of similar issues without success yet and the abstract of the actions done so far is described below

    1. Driver installations

    a) Gobi2000 Driver + BootCode

    - 7xwc48ww.exe (Gobi driver)

    --> Gobi2000 driver not successfully installed

    --> Device Manager -> Other devices -> Qualcomm Gobi has yellow exclamation mark -> "No driver for device"

    b) 7xwd11ww.exe (Gobi bootcode)

    --> bootcode installation not successfully installed

    --> Error message "System configured for Lenovo. Unable to locate device. Download failed. Press any key to continue..."

    c) Device is discovered by Windows but driver is not successfully installed

    Would there be more different kind of options to execute installation file in Windows/Thinkpad like in this forum post for HP and Gobi2000? That "setup.exe /q Dev1=/q CHECKFORDEVICE=0" didn't work for us :(.

    2. Windows status

    a) Current situation (not ok) -> Device Manager after 7xwc48ww.exe (Gobi driver) execution -> Gobi2000 appears not in Modems, Network Adapters and Universal Serial Bus controllers nodes but appears in Ports node

    b) Current situation (not ok) -> Device Manager after 7xwc48ww.exe (Gobi driver) uninstallation -> Gobi disappers from Ports node and appears in Other Devices node with exclamation mark due to driver is not successfully installed

    c) Earlier situation when Gobi2000 worked (ok) -> Gobi2000 appears in Modems, Network Adapters, Ports and Universal Serial Bus controllers nodes

    I have uninstalled, reinstalled, tried different verions of installation files, logged as real adminstrator, tried different intallation order, updated, all without success yet. Any help would be appreciated to try proceed in this issue!

    Thanks

    -kuqi

     

Toate mesajele

  • 5 mai 2012 20:31
     
     
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    You must contact Qualcomm.  Microsoft does not write the drivers or software for the Gobi 2000.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

     
  • 6 mai 2012 13:40
     
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    I found drivers for the Gobi 200 on the qualcomm web site. Keep in mind each company uses its own OEM tags.

    My netbook is HP so it comes up as the un2420 but its a Gobi 200

    Windows MVP 2011-12, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

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  • 6 mai 2012 13:42
     
     
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    its also an idea to remove all the "other devices" and reboot and see if windows can find drivers on windows update

    Windows MVP 2011-12, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

     
  • 7 mai 2012 09:42
     
     
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    Thanks for the comments!

    I sent the problem description to Qualcomm Inc and will update also this post if resolution is to be found.

    Removing other devices and reboot was already tried earlier, Windows doesn't find drivers to be installed.

     
  • 11 mai 2012 09:36
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    Hi,

    As this thread has been quiet for a while, I will mark the previous post as "Answered". BTW,  we'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

    Niki
    TechNet Subscriber Support
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    Niki Han

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