Users OST file grows 2gb a week (2010)
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12 марта 2012 г. 17:42
Good day everyone.
We have one user that has an OST file issue. Basically her OST file is growing in size weekly, we have repeatedly deleted the file, only to have it grow within a week or two backup to 2+GB in size. This is then causing issues with the user not being able to send\receive meetings, email issues and also performance issues.
We are at a loss, since it is just one user.
Thanks in advance.
Все ответы
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12 марта 2012 г. 17:45Модератор
Any Ootlook Add-ins or shared folders in their profile?
I would set them for online mode until this is solved.
- Предложено в качестве ответа wendy_liuMicrosoft Contingent Staff, Moderator 13 марта 2012 г. 5:54
- Отменено предложение в качестве ответа wendy_liuMicrosoft Contingent Staff, Moderator 13 марта 2012 г. 5:55
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13 марта 2012 г. 13:20
A_D_
Thanks for your reply, the user is already an online user. She has no Add-In's or Shared Folders.
Thanks
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13 марта 2012 г. 13:27Модератор
A_D_
Thanks for your reply, the user is already an online user. She has no Add-In's or Shared Folders.
Thanks
Ok, so the .ost is no longer involved then.
HAve you applied SP1 plus the latest updates to Outlook 2010?
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13 марта 2012 г. 13:42We are currently on SP2
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13 марта 2012 г. 13:50Модератор
We are currently on SP2
I was referring to the Office version, not Exchange.
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13 марта 2012 г. 13:53Oop's misread your post, yes SP1 and most current updates.
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13 марта 2012 г. 15:12Модератор
Do you see anything in the outbox while Outlook is online mode?
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15 марта 2012 г. 11:50Модератор
Hi ,
Please verify if it has a mass of email items in Sync Issues folder. If yes, please disable the CRM software and re-enabled it.
Please try to reconfigure the Outlook clients and Outlook Profile to Download Full Items.
other information for your reference.
Outlook - Get Log Files:
http://support.microsoft.com/kb/2269767
Wendy Liu
TechNet Community Support
- Изменено wendy_liuMicrosoft Contingent Staff, Moderator 19 марта 2012 г. 10:45
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