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Manage Rules and Alerts windows disappears

Unanswered Manage Rules and Alerts windows disappears

  • 26 ноября 2011 г. 13:46
     
     
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    Hi, I have a little strange behaviour.

    A user logon to a win2008 R2 terminal server, and opens outlook 2010. There is several Exchange and external POP3 accounts in his profile.

    When he try to open "Manage Rules and Alerts", the window open for a half second and then disappears. I have tested this my self and logged in as the user, and the same thing is happening. Any idea of how to correct this?

    Everything is running with latest patches and updates.

    No other user have the same problem.

     

Все ответы

  • 28 ноября 2011 г. 4:24
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    Hi
    As your description, I think this behavior may cause by corrupted rules on server. If possible, please launch Outlook with “/Cleanserverrules” switch to server-based rules.

     
  • 28 ноября 2011 г. 11:41
     
     
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    Thanks for the answer, but it still don't work. Now all the rules are deleted, as I cannot see them in OWA.

    Any other suggestions?

     
  • 28 ноября 2011 г. 15:31
     
     
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    Just a test, I setup another terminal server with Office 2010, and i managed to login to the users Outlook and finally open the Rules and Alert window. But of course now all the rules are deleted and I guess the user have to recreate about 150 rules...

    But how to solve the problem on my original terminal server? Since the user have a dosen POP3 accounts there, I cannot simply delete the users profile on the server and let Outlook recreate it.

     

     

     
  • 6 марта 2012 г. 12:26
     
     
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    This might work: Microsoft Answers; although it didn't for me.

     
  • 6 марта 2012 г. 12:37
     
     
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    Thanks OttoR, I already tried it, but it did not make any changes.

     
  • 22 марта 2012 г. 6:39
     
     
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    Hello Xcom3,

    Did you find the solutions of your problem,  I am also facing the same issue. And Tried all the above mentioned but with no luck!!

    Thanks

    Sainyam Aggarwal MCTS

     
  • 22 марта 2012 г. 10:46
     
     
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    No, sadly not. I tried the new Outlook Analyzer that was released a few weeks ago, but no luck.

    Ended up using another Terminal Server, maybe something is messed up in the local profile on the old terminal server, but I did not have time to troubleshoot it.

     
  • 23 марта 2012 г. 5:41
     
     
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    Hi Xcom3,

    The Issue triggered to me when I add additional Email Account to same profile. 

    There is no rules are configured in any of the account.

    Tried various thing to resolved the issue, like created new profile and re-install the whole Office 2010. but No Luck!!!

    I dont know the issue is with that particular additional account or what, I am going to create new testing mailbox and then test. 

    and update here if I find any solution.

    Sainyam Aggarwal MCTS

    • Предложено в качестве ответа Madisonprep01 15 июня 2012 г. 16:02
    • Отменено предложение в качестве ответа Madisonprep01 15 июня 2012 г. 16:02
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  • 15 июня 2012 г. 16:11
     
     
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    Samhope and Xcom3

    Windows 7 Ent 64-bit set up.  MS office 2010

    I have been experiencing the same issue.  It started when I added the second inbox to my outlook profile (using the Control Panel>Mail>Email Account>Add method).

    I removed the secondary account through the Control Panel>Mail>Email Account process.  I was able to restart Outlook 2010 and it seemed to have corrected the issue.  The real problem is, I needed access to the secondary account (however I had no need for rules..just simply needed ability to read emails from it). 

    I added the second account by running the following process:

    1. File
    2. Account Settings
    3. Account Settings
    4. Select Email tab and highlight primary email account
    5. Click CHANGE
    6. At the Change Account window, select MORE SETTINGS...
    7. Select the Advanced Tab. In the Mailbox section, select ADD
    8. type in the name of the mailbox and select OK.
    9. Select OK and exit out of this screen.

    I am now able to view the secondary email account. The only issue I've found is that when I respond to an email in the second email account, it sends the response from my primary inbox.

    Hope this helps.

     
  • 15 июня 2012 г. 20:41
     
     
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    Madinson:

    For the Sent Items, you have to apply this fix (be sure to have all the latest updates to Office 2010 before you start):

    Please create registry key to save sent items in shared mailbox.

    •         HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences

    •         On the Edit menu, point to New , and then click DWORD Value .

    •         Type DelegateSentItemsStyle , and then press ENTER.

    •         Right-click DelegateSentItemsStyle , and then click Modify .

    •         In the Value data box, type 1 , and then click OK .

    •         Exit Registry Editor.

    For the main thing in this tread, I suppose there is some bug in Outlook somewhere, since more people are experiencing the same problem. My solution was simply to move the user to another terminal server, so I guess it was related to the local terminal profile on the terminal server (I didn't use centrally stored Terminal Server profiles).