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"Virus Scan Failed" Message

    Question

  • While attempting to download an update for SlimCleaner using Chrome, on a little used Win7 Toshiba i5 laptop, I received a "Virus Scan Failed" message and no update.

    I tried:

    * downloading other files -- same "Virus Scan Failed" message & no files

    * using IE & Firefox -- same results, except each browser uses different verbage

    * totally disabling my AVG virus program -- no dice, same message, same results

    * I've reviewed any thing that could possibly block DLs in Win7's "Advanced" tab in "Internet Security" & don't see any stumbling blocks

    * "Windows Attachment Manager" doesn't offer any help either

    Can anyone please tell me why Win7 has stopped all downloads, when for the past year, I've not had any DL issues?

    Thank you!

    Friday, April 19, 2013 1:46 PM

Answers

  • Hi,

    Your question does not apper to be related to Righyts Management Services (RMS) technology and would be more appropriate to ask in one of the Windows 7 user forums.

    Thanks!


    Brad Mahugh
    Microsoft Corporation
    ------------------------
    This post is provided "AS IS" and confers no promises of current or future technical support for a specific support issue. Please use Microsoft product support if you need a service commitment for your current support case or issue.

    Thursday, April 25, 2013 5:37 PM