none
SharePoint Explorer view not working on windows 7

    Question

  • We have set up about five SharePoint farms in our environment. All farms are SharePoint 2010 with SP1 and June CU on Windows server 2008 SP1.

    We are seeing issues with explorer view on one of those farms. Explorer view works great with all the other environments. I have checked the following for Explorer view

    1. Explorer view fails only on a windows 7 64 bit client for this environment. It works with the other environments that we have set up.

    2. The browser is IE 8 32bit.

    3. Web client service is started on all cleint machines.

    4. Desktop experience feature is installed on all servers 

    5. File and Printer sharing is installed on all servers.

    6. 137,138,139 and 445 ports are open

    Environment details are as follows:

    2 SharePoint WFE ( load balanced) and 2 SharePoint Application servers on the SQL server 2008 R2 clustered DB.

    The error that we see is " Your client does not support opening this list with windows explorer".

    Explorer view works for a windows XP client in the same environment.

     

    Monday, January 23, 2012 8:07 PM

Answers

  • We called Microsoft and found the answer to this one. We had a custom header to identify which we server handles our request. The custom header was specified as "X-Custom Header for Server1". Per MS, this should have been "X-Custom-Header-for-server1". Once we changed the header, it started working.
    • Marked as answer by VikSrini Thursday, February 23, 2012 8:21 PM
    Thursday, February 23, 2012 8:20 PM

All replies

  • Which version of Office is installed?  32 bit or 64 bit?  Most client integration requires 32 bit Office.

     


    Mike Smith TechTrainingNotes.blogspot.com
    Monday, January 23, 2012 8:11 PM
  • The office version is 32 bit. Does explorer view need office though? 
    Monday, January 23, 2012 9:08 PM
  • Are you sure you are using the 32bit version of IE8?

    Can you check the properties of the shortcut you are loading and comfirm that it is being loaded from the "Program Files (x86)" directory?

    Monday, January 23, 2012 9:57 PM
  • IT is loaded from the X86 directory. This works with all our environments except for our production environment on windows 7 so I dont think IE is the issue here.
    Monday, February 06, 2012 3:45 PM
  • We called Microsoft and found the answer to this one. We had a custom header to identify which we server handles our request. The custom header was specified as "X-Custom Header for Server1". Per MS, this should have been "X-Custom-Header-for-server1". Once we changed the header, it started working.
    • Marked as answer by VikSrini Thursday, February 23, 2012 8:21 PM
    Thursday, February 23, 2012 8:20 PM