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User can't access SharePoint via VPN

    Question

  • Hi there,

    I've setup multiple users in my SharePoint environment however one user, who is connected reomtely via VPN is getting the "Internet Explorer cannot display this webpage" message when trying to follow the link to the site. No other user using VPN is experiencing such a problem.

    Can someone please tell me what could be the source of the problem? The user is definitely set up on the SharePoint site. Could this be because of:

    1. Their Internet Explorer settings?
    2. Thei VPN settings? (she's able to access all other company Intranet sites, etc.)
    3. Authentication setup?

    Thanks much in advance.

    Mick
    Monday, March 16, 2009 10:09 PM

Answers

  • I've found that with 9/10 remote users that have trouble, have it because of DNS issues where they just are not resolving the address.  Have them try and ping the address to see if they can find it.  If they can, that is when I would start looking at the IE settings.  If it works while they are in the office though it should work remotely.

    The next problem to look at is the VPN software to make sure that it is allowing the computer to pass authentication to network resources.  This normally isn't an issue, but if it wasn't setup correctly its possible.

    SharePoint Developer | Administrator | Evangelist -- Twitter - https://twitter.com/next_connect -- Blog - http://nextconnect.blogspot.com
    Monday, March 16, 2009 10:58 PM

All replies

  • I've found that with 9/10 remote users that have trouble, have it because of DNS issues where they just are not resolving the address.  Have them try and ping the address to see if they can find it.  If they can, that is when I would start looking at the IE settings.  If it works while they are in the office though it should work remotely.

    The next problem to look at is the VPN software to make sure that it is allowing the computer to pass authentication to network resources.  This normally isn't an issue, but if it wasn't setup correctly its possible.

    SharePoint Developer | Administrator | Evangelist -- Twitter - https://twitter.com/next_connect -- Blog - http://nextconnect.blogspot.com
    Monday, March 16, 2009 10:58 PM
  • On user pc go to folder
    c:\WINDOWS\system32\drivers\etc 
    Have a file call hosts, there you add the ip and Name of site, then try to call the site, problably will work

    One more thing you have a "proxy" on internet explorer settings??

    Hope this help....

    André Lage Microsoft SharePoint and CRM Consultant http://aaclage.blogspot.com
    Monday, March 16, 2009 11:17 PM
  • I would set the host file as a last resort.  It has caused more problems than its fixed in environments I've worked in.  It will come into play even when they are on the local network.  What happens when you change servers?  If DNS settings are correct they should be directed to the correct place.

    SharePoint Developer | Administrator | Evangelist -- Twitter - https://twitter.com/next_connect -- Blog - http://nextconnect.blogspot.com
    Monday, March 16, 2009 11:31 PM