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Alerts Not Working when "New items are added" is selected

    Question

  • If a user selects the type "New items are added" option, the alert will get set up and the confirmation will be recieved, but the alert will not generate.  Our alerts are working fine if the type of alert is set to "All Changes".  It does not matter if the alert is scheduled or immediate, the same result will occur.  We are running MOSS Standard 2007 Service Pack 2, but it seems the issue was occuring previous to the install of the service pack.  The issue is happening on multiple libraries.  The timer service is running, and I am not receiving any application errors.  Any ideas?

    Tuesday, November 17, 2009 11:00 PM

All replies

  • Generally the bad mails will be stored in your server bad mails folder. Have you checked?  Could be the issue from your relay server as well.
    Wednesday, November 18, 2009 6:40 AM
  • Check the Outgoing email setting of SharePoint along with that email of each user is properly set or not
    Thanks Shrivallabh MCTS
    Wednesday, November 18, 2009 7:07 AM
  • The bad mails are not stored.  It's as if the trigger for "New Items" isn't being triggered and an email is not being generated, even though there is new content.

    The email settings are correct, as the users get email alerts when the "All Changes" option is selected.
    Wednesday, November 18, 2009 2:08 PM
  • HI,

    In alerts me you configured properly

    Send Alerts To -->   User must have available over here directly otherwise in group
    Change Type  -->  New items are added
    Send Alerts for These Changes  --> Anything changes
    When to Send Alerts  --> Send e-mail immediately


    Thanks Shrivallabh MCTS
    Thursday, November 19, 2009 5:59 AM
  • Send Alerts To -->   User name
    Change Type  -->  New items are added
    Send Alerts for These Changes  --> Anything changes
    When to Send Alerts  --> Send e-mail immediately
    **With the above settings the alert doesn't work.
    The set-up email is received, new content is added and no alert me is received. 



    Send Alerts To -->   User name
    Change Type  -->  All Changes
    Send Alerts for These Changes  --> Anything changes
    When to Send Alerts  --> Send e-mail immediately
    **With the above settings the alert works.
    The set-up email is received, new content is added and the alert me is received. 

    Friday, November 20, 2009 1:32 AM
  • Hi,

     

    There is a possibility causes the issue, if you choose “yes” for “require documents to be checked out before they can be edited” and then upload a new document, you will only get the “change” alert about “checked out” information as this change happens after the item is created.

     

    That explains why you cannot receive alerts with "New items are added" is selected but receive it with "all changes" is selected.

     

    In SharePoint, if multiple changes are made to a document before the alert mail is generated, SharePoint alert will only send the latest change that was made. This is to prevent spamming with too many alerts or too many changes in a digest when people hit save” again and again. This is a by-design behavior.

     

    -lambert


    Sincerely,
    Lambert Qin
    Posting is provided "AS IS" with no warranties, and confers no rights.
    Friday, November 20, 2009 8:11 AM
  • The publishing feature was activated at the site level.  However, for this library, the Check-In/Out feature has been turned off. 

    Friday, November 20, 2009 4:29 PM
  • I am experiencing the same problem. What I have found is that "new item" alerts are not sent for document libraries that contain a column that is set to be required. I have replicated this error with required library columns, site columns and columns in content types. In each case, I changed the required columns to not be required and the alerts started working when new documents were added.

    My assumption is that when the document is uploaded, it is checked out to the user until the metadata is populated. An alert is not sent at this point because the document is checked out. Once the attributes are populated, the document is "checked in" but is not considered to be new anymore but "updated" instead.

    Change your required fields so that they are not required and I bet your alerts will start working when you add new items.

    I consider this to be a bug and will be contacting MS about the issue.
    Wednesday, December 09, 2009 10:31 PM
  • Any updates on what MS said about the issue?  The only field that is required is a "Name" field.  It is getting populated but the alert still isn't getting generated as a "New Item".  I am now experiencing this on a site that isn't utilizing the publishing feature.
    Wednesday, January 27, 2010 4:38 PM
  • I was able to reproduce my problem with Microsoft. They have closed the case, describing it as a "known issue" and hope to have it resolved in the next cumulative update. Not much help right now, but at least they have acknowledged the problem I am having.
    Friday, February 05, 2010 9:01 PM
  • I have same problem with SP2010. Worse even, the change alerts don't arrive either..
    Monday, April 26, 2010 8:12 PM
  • If check in/out is turned off for your library you may see that the alerts about changes/new content begin to work again.  I did open a case with microsoft and was told the same thing that bnoake was told.  I even asked that they update the documentation around this to state that if check in/out is turned on the alert options are actually less than what the configuration screen shows.  But, alas, I haven't seen anything else from them.
    Monday, April 26, 2010 8:17 PM
  • Are you getting "document changed" notifications? Or none of these either? I'm not getting this regardless of what the setting is :(
    Tuesday, April 27, 2010 7:51 AM
  • Nope, not getting changed or new notices for a library where check in/out is turned on.  If you turn that off and still don't get notices then I'd check your outbound email settings because that should work.
    Tuesday, April 27, 2010 1:40 PM
  • turning it off, I get notifications for deletions and new items, but not for changes :)
    Tuesday, April 27, 2010 2:27 PM
  • I'd log that with Microsoft, sounds like a bug in 10 to me.  Do you have ability to test the same scenario with 07?  -Just as a double check.
    Tuesday, April 27, 2010 2:36 PM
  • No, I don't. This isn't RTM either, so I'll have to wait till we move before reporting..
    Tuesday, April 27, 2010 3:59 PM
  • Just to follow up... we had MS come in to do a MOSSRAP (health check) and the engineer looked up my case to see what the status was. Basically, they closed the case and there were no plans to fix it. Hopefully this is something that will be addressed in a 2010 service pack or cumulative update.
    Thursday, July 08, 2010 4:18 PM