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SQL Server 2008 R2 Standard - Failed Update

    Question

  • Hello Folks,

    I'm trying to install the KB2494088 - Security Update but the an unknown error is occurring. Code 84BC064C.

    Anybody knows how can i solve this issue?

    Thanks in advance.


    Saturday, May 04, 2013 2:52 PM

Answers

All replies

  • Hello,

    Could you please share with us the Summary.txt log file. The following article may help you locate the file on disk:

    http://msdn.microsoft.com/en-us/library/ms143702(v=SQL.105).aspx

    Hope this helps.

    Regards,

    Alberto Morillo
    SQLCoffee.com

    Saturday, May 04, 2013 4:27 PM
    Moderator
  • Hello Alberto,

    Here's the summary.log file content:

    Overall summary:
      Final result:                  The patch installer has failed to update the following instance: MSSQLSERVER MSSQLSERVER1. To determine the reason for failure, review the log files.
      Exit code (Decimal):           -2068052404
      Exit facility code:            1212
      Exit error code:               1612
      Exit message:                  The patch installer has failed to update the following instance: MSSQLSERVER MSSQLSERVER1. To determine the reason for failure, review the log files.
      Start time:                    2013-05-04 11:44:18
      End time:                      2013-05-04 11:47:17
      Requested action:              Patch

    Instance MSSQLSERVER overall summary:
      Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Exit code (Decimal):           -2068052404
      Exit facility code:            1212
      Exit error code:               1612
      Exit message:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Start time:                    2013-05-04 11:44:50
      End time:                      2013-05-04 11:45:58
      Requested action:              Patch
      Log with failure:              C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20130504_114418\MSSQLSERVER\sqlncli_Cpu64_1.log
      Exception help link:           http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1

    Instance MSSQLSERVER1 overall summary:
      Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Exit code (Decimal):           -2068052404
      Exit facility code:            1212
      Exit error code:               1612
      Exit message:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Start time:                    2013-05-04 11:46:02
      End time:                      2013-05-04 11:47:14
      Requested action:              Patch
      Log with failure:              C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20130504_114418\MSSQLSERVER1\sqlncli_Cpu64_1.log
      Exception help link:           http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1

    Machine Properties:
      Machine name:                  SAO666DB06
      Machine processor count:       2
      OS version:                    Windows Server 2008 R2
      OS service pack:               
      OS region:                     Brasil
      OS language:                   English (United States)
      OS architecture:               x64
      Process architecture:          64 Bit
      OS clustered:                  No

    Product features discovered:
      Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered 
      Sql Server 2008 R2   MSSQLSERVER          MSSQL10_50.MSSQLSERVER         Database Engine Services                 1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2   MSSQLSERVER          MSRS10_50.MSSQLSERVER          Reporting Services                       1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2   MSSQLSERVER1         MSSQL10_50.MSSQLSERVER1        Database Engine Services                 1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2   MSSQLSERVER1         MSRS10_50.MSSQLSERVER1         Reporting Services                       1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Management Tools - Basic                 1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Management Tools - Complete              1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Client Tools Connectivity                1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Client Tools Backwards Compatibility     1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Integration Services                     1033                 Standard Edition     10.50.1600.1    No        

    Package properties:
      Description:                   SQL Server Database Services 2008
      ProductName:                   SQL2008
      Type:                          RTM
      Version:                       10
      SPLevel:                       0
      KBArticle:                     KB2494088
      KBArticleHyperlink:            http://support.microsoft.com/?kbid=2494088
      PatchType:                     GDR
      AssociateHotfixBuild:          1790
      Platform:                      x64
      PatchLevel:                    10.50.1617.0
      ProductVersion:                10.50.1600.1
      GDRReservedRange:              10.50.1610.0:10.50.1700.0
      PackageName:                   SQLServer2008-KB2494088-x64.exe
      Installation location:         e:\755184ec7b684e79dac0230bbd42\x64\setup\

    Updated product edition:
      Instance             Edition             
      MSSQLSERVER          STANDARD            
      MSSQLSERVER1         STANDARD            

    User Input Settings:
      ACTION:                        Patch
      ALLINSTANCES:                  True
      CLUSTERPASSIVE:                False
      CONFIGURATIONFILE:             
      ENU:                           False
      FARMACCOUNT:                   <empty>
      FARMADMINPORT:                 0
      FARMPASSWORD:                  *****
      HELP:                          False
      IACCEPTSQLSERVERLICENSETERMS:  True
      INDICATEPROGRESS:              False
      INSTANCEID:                    <empty>
      INSTANCENAME:                  <empty>
      PASSPHRASE:                    *****
      QUIET:                         True
      QUIETSIMPLE:                   False
      UIMODE:                        Normal
      X86:                           False

    Rules with failures:

    Global rules:

    There are no scenario-specific rules.

    Rules report file:               C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20130504_114418\SystemConfigurationCheck_Report.htm

    Saturday, May 04, 2013 6:10 PM
  • Hello,


    I have never seen that error before. Could you share with us the content of the following file?

    C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20130504_114418\MSSQLSERVER\sqlncli_Cpu64_1.log 


    Thank you in advance.


    Regards,

    Alberto Morillo
    SQLCoffee.com

    Sunday, May 05, 2013 2:04 AM
    Moderator
  • Alberto,

    Here's the new log:

    === Verbose logging started: 04/05/2013  11:45:48  Build type: SHIP UNICODE 5.00.7600.00  Calling process: e:\755184ec7b684e79dac0230bbd42\x64\setup100.exe ===
    MSI (c) (44:48) [11:45:48:282]: Resetting cached policy values
    MSI (c) (44:48) [11:45:48:282]: Machine policy value 'Debug' is 0
    MSI (c) (44:48) [11:45:48:283]: ******* RunEngine:
               ******* Product: e:\755184ec7b684e79dac0230bbd42\1033_ENU_LP\x64\setup\x64\sqlncli.msi
               ******* Action: 
               ******* CommandLine: **********
    MSI (c) (44:48) [11:45:48:283]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (44:48) [11:45:48:284]: Grabbed execution mutex.
    MSI (c) (44:48) [11:45:48:285]: Cloaking enabled.
    MSI (c) (44:48) [11:45:48:285]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (44:48) [11:45:48:285]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (B4:CC) [11:45:48:290]: Running installation inside multi-package transaction e:\755184ec7b684e79dac0230bbd42\1033_ENU_LP\x64\setup\x64\sqlncli.msi
    MSI (s) (B4:CC) [11:45:48:290]: Grabbed execution mutex.
    MSI (s) (B4:80) [11:45:48:292]: Resetting cached policy values
    MSI (s) (B4:80) [11:45:48:292]: Machine policy value 'Debug' is 0
    MSI (s) (B4:80) [11:45:48:292]: ******* RunEngine:
               ******* Product: e:\755184ec7b684e79dac0230bbd42\1033_ENU_LP\x64\setup\x64\sqlncli.msi
               ******* Action: 
               ******* CommandLine: **********
    MSI (s) (B4:80) [11:45:48:293]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (B4:80) [11:45:48:300]: Warning: Local cached package 'C:\Windows\Installer\7c478605.msi' is missing.
    MSI (s) (B4:80) [11:45:48:300]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (B4:80) [11:45:48:300]: User policy value 'DisableMedia' is 0
    MSI (s) (B4:80) [11:45:48:300]: Machine policy value 'AllowLockdownMedia' is 0
    MSI (s) (B4:80) [11:45:48:300]: SOURCEMGMT: Media enabled only if package is safe.
    MSI (s) (B4:80) [11:45:48:300]: SOURCEMGMT: Looking for sourcelist for product {362A3FDF-B12E-436A-9097-1B795A9FFCC5}
    MSI (s) (B4:80) [11:45:48:300]: SOURCEMGMT: Adding {362A3FDF-B12E-436A-9097-1B795A9FFCC5}; to potential sourcelist list (pcode;disk;relpath).
    MSI (s) (B4:80) [11:45:48:300]: SOURCEMGMT: Now checking product {362A3FDF-B12E-436A-9097-1B795A9FFCC5}
    MSI (s) (B4:80) [11:45:48:300]: SOURCEMGMT: Media is enabled for product.
    MSI (s) (B4:80) [11:45:48:300]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
    MSI (s) (B4:80) [11:45:48:300]: SOURCEMGMT: Trying source e:\cd026db1104f5563e5b9cb6bb633\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:300]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
    MSI (s) (B4:80) [11:45:48:301]: Note: 1: 2203 2: e:\cd026db1104f5563e5b9cb6bb633\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:301]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:301]: Note: 1: 1706 2: -2147483647 3: sqlncli.msi 
    MSI (s) (B4:80) [11:45:48:301]: SOURCEMGMT: Processing net source list.
    MSI (s) (B4:80) [11:45:48:301]: SOURCEMGMT: Trying source e:\c54958b3eb076769cd30c883d5a0\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:301]: Note: 1: 2203 2: e:\c54958b3eb076769cd30c883d5a0\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:301]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:301]: SOURCEMGMT: Trying source e:\a98c4cdba5a5425e8798\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:302]: Note: 1: 2203 2: e:\a98c4cdba5a5425e8798\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Trying source e:\f6beb72bf1e492b6ada736ebc035cd\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:302]: Note: 1: 2203 2: e:\f6beb72bf1e492b6ada736ebc035cd\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Trying source e:\75ee3474600839dcdfe59c877cf8\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:302]: Note: 1: 2203 2: e:\75ee3474600839dcdfe59c877cf8\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Trying source e:\508220462e35743074\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:302]: Note: 1: 2203 2: e:\508220462e35743074\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Trying source e:\5f477e1685213f76764841e3a9e9bd95\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:302]: Note: 1: 2203 2: e:\5f477e1685213f76764841e3a9e9bd95\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Trying source e:\ab4c151bc7489880784df7d3\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:302]: Note: 1: 2203 2: e:\ab4c151bc7489880784df7d3\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:302]: SOURCEMGMT: Trying source e:\d505e2a38df5f1e4c051a3965da2\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:303]: Note: 1: 2203 2: e:\d505e2a38df5f1e4c051a3965da2\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:303]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:303]: SOURCEMGMT: Trying source e:\2dbe97364c15fe632afbc218ac3d\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:303]: Note: 1: 2203 2: e:\2dbe97364c15fe632afbc218ac3d\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:303]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:303]: SOURCEMGMT: Trying source c:\c1aab1112595a5325b54\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:303]: Note: 1: 2203 2: c:\c1aab1112595a5325b54\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:303]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:303]: SOURCEMGMT: Trying source e:\64888098f0c300fd4d965afbb3\1033_ENU_LP\x64\setup\x64\.
    MSI (s) (B4:80) [11:45:48:304]: Note: 1: 2203 2: e:\64888098f0c300fd4d965afbb3\1033_ENU_LP\x64\setup\x64\sqlncli.msi 3: -2147287037 
    MSI (s) (B4:80) [11:45:48:304]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:304]: Note: 1: 1706 2: -2147483647 3: sqlncli.msi 
    MSI (s) (B4:80) [11:45:48:304]: SOURCEMGMT: Processing media source list.
    MSI (s) (B4:80) [11:45:48:313]: Note: 1: 2203 2:  3: -2147287037 
    MSI (s) (B4:80) [11:45:48:313]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (B4:80) [11:45:48:313]: Note: 1: 1706 2: -2147483647 3: sqlncli.msi 
    MSI (s) (B4:80) [11:45:48:313]: SOURCEMGMT: Processing URL source list.
    MSI (s) (B4:80) [11:45:48:313]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 
    MSI (s) (B4:80) [11:45:48:313]: Note: 1: 1706 2: -2147483647 3: sqlncli.msi 
    MSI (s) (B4:80) [11:45:48:313]: Note: 1: 1706 2:  3: sqlncli.msi 
    MSI (s) (B4:80) [11:45:48:313]: SOURCEMGMT: Failed to resolve source
    MSI (s) (B4:80) [11:45:48:313]: MainEngineThread is returning 1612
    MSI (s) (B4:CC) [11:45:48:315]: User policy value 'DisableRollback' is 0
    MSI (s) (B4:CC) [11:45:48:315]: Machine policy value 'DisableRollback' is 0
    MSI (s) (B4:CC) [11:45:48:315]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (B4:CC) [11:45:48:315]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (B4:CC) [11:45:48:315]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (B4:CC) [11:45:48:316]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
    MSI (s) (B4:CC) [11:45:48:316]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
    MSI (s) (B4:CC) [11:45:48:316]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (B4:CC) [11:45:48:316]: Restoring environment variables
    MSI (c) (44:48) [11:45:48:318]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (44:48) [11:45:48:319]: MainEngineThread is returning 1612
    === Verbose logging stopped: 04/05/2013  11:45:48 ===

    Monday, May 06, 2013 9:54 PM
  • Hello,

    Please read the following article:

    http://support.microsoft.com/kb/969052  

    Hope this helps.

    Regards,

    Alberto Morillo
    SQLCoffee.com

    • Marked as answer by CaobiancoR Tuesday, May 07, 2013 6:49 PM
    Monday, May 06, 2013 10:15 PM
    Moderator
  • Hello Alberto,

    It works.

    I follows the steps and every things ok.

    Many Thanks

    Tuesday, May 07, 2013 6:49 PM
  • Hello,

    Thank you for letting us know and thank you for visiting MSDN forums!

    Regards,

    Alberto Morillo
    SQLCoffee.com

    Tuesday, May 07, 2013 6:54 PM
    Moderator