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Which version of operating system client use? If it is later version since Windows Vista/Server 2008, it
might be caused by UAC configuration. As we may know, when UAC is enabled and we access the report server site, we may get the error said the user has insufficient privilege to access the report server. For the explorer now runs with the least user privileges.
Currently, we have two workarounds. Please try to disable the UAC, or assign the user permissions in SSRS individually.
However, I still suggest you submit a wish at https://connect.microsoft.com/SQLServer/,
and our engineers will take it into consideration.
We appreciate your understanding.
Please remember to mark the replies as answers if they help.
Thank you for your response,
The reports server is Windows 2003 SP3 and clients access using Windows XP or 7
We have tired one of the workarounds of adding users directly to the SSRS individually but the issue still occours
I will submit a request, thanks!