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Unable to uninstall Mozilla Firefox

    Question

  • Hi Guys,

    I have successfully use SCCM 2007 to silently deploy the latest Mozilla Firefox on my SCCM 2007 server itself(running on 64 bit Os) and aother 64-bit windows 7 computer with the command line below:

    Firefox.exe -ms 

    Now I am trying to uninstall Firefox from this test computer by following the command line from the same website below

    https://wiki.mozilla.org/Installer:Command_Line_Arguments

    Before I do so, I did a test on the third computer which is also a 64-bit windows 7 computer. I install Firefox, and then type the following command under CMD and able to successfully uninstall Firefox:

    "C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe" /S

    Here are what I have tried in order to uninstall this program from SCCM:

    1. under command line, key in "C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe" /S

    2. under command line, key in "C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe" -ms

    But both program lines are unable to uninstall Firefox on the test machine. Under advertisement status, I noticed "program error"

    3. create a new software package and point to the folder which has helper.exe, then under command line, simply key in helper.exe, this time i noticed that there is a 5 min countdown window appear on client computer, and I click on 'run', there is nothing appear. Under advertisement status, I also notice"program error"

    I also have tried firefox.exe, but this program will not uninstall firefox.

    What else can I do, please help, thanks!!



    • Edited by Donald-SG Saturday, December 22, 2012 7:23 AM
    Saturday, December 22, 2012 7:20 AM

Answers

  • Hi,

    Personally I have a package that uses a BATCH file that contains "C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe" /S and it works well. Could you look execmgr.log.


    Bechir Gharbi | My blog: @myITforum.com | Twitter: @Bechir_Gharbi | Linkedin: Bechir Gharbi | Time zone: GMT + 1

    • Marked as answer by Donald-SG Wednesday, December 26, 2012 5:41 AM
    Tuesday, December 25, 2012 9:48 AM
  • Have you checked the log I specifically mentioned above? How about execmgr.log? execmgr.log always contains exact details for the execution of a program.

    Jason | http://blog.configmgrftw.com

    • Marked as answer by Donald-SG Wednesday, December 26, 2012 5:42 AM
    Tuesday, December 25, 2012 6:15 PM

All replies

  • What is the entire error message? "Program Error" doesn't help at all.

    Have you reviewed ccmexec.log on the client?


    Jason | http://blog.configmgrftw.com

    Saturday, December 22, 2012 3:43 PM
  • What is the entire error message? "Program Error" doesn't help at all.

    Have you reviewed ccmexec.log on the client?


    Jason | http://blog.configmgrftw.com

    Hi Jason, Thanks for your reply.I tried to go to c:\windows\system32\ccm\logs, and can't find the ccm folder, since the testing is done on SCCM 2007 server itself. The reason I raise this question is just need to know which of the three methods is correct as shown in my post? thanks


    • Edited by Donald-SG Wednesday, December 26, 2012 4:23 AM
    Tuesday, December 25, 2012 5:45 AM
  • Hi,

    Personally I have a package that uses a BATCH file that contains "C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe" /S and it works well. Could you look execmgr.log.


    Bechir Gharbi | My blog: @myITforum.com | Twitter: @Bechir_Gharbi | Linkedin: Bechir Gharbi | Time zone: GMT + 1

    • Marked as answer by Donald-SG Wednesday, December 26, 2012 5:41 AM
    Tuesday, December 25, 2012 9:48 AM
  • Have you checked the log I specifically mentioned above? How about execmgr.log? execmgr.log always contains exact details for the execution of a program.

    Jason | http://blog.configmgrftw.com

    • Marked as answer by Donald-SG Wednesday, December 26, 2012 5:42 AM
    Tuesday, December 25, 2012 6:15 PM
  • Hi,

    Personally I have a package that uses a BATCH file that contains "C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe" /S and it works well. Could you look execmgr.log.


    Bechir Gharbi | My blog: @myITforum.com | Twitter: @Bechir_Gharbi | Linkedin: Bechir Gharbi | Time zone: GMT + 1

    thanks Bechir. yes i tried to find the log. Since i was doing the testing on my SCCM 2007 server itself, i can't even find the ccm folder. But the good news is that it is working now using my method 3. I intiated the User Policy Retrieval action under 'action' tab configuration manager on my SCCM 2007 server. Then  a countdown icon appear on desktop cornor.  then the program is automatically removed from my sccm 2007 server desktop

    but I still feel rather inconvenience to uninstall program in this way, but i have no choice because i have limited knowledge in sripts.

    Wednesday, December 26, 2012 5:40 AM
  • Have you checked the log I specifically mentioned above? How about execmgr.log? execmgr.log always contains exact details for the execution of a program.

    Jason | http://blog.configmgrftw.com

    Thanks Jason, yes i tried to find the log. Since i was doing the testing on my SCCM 2007 server itself, i can't even find the ccm folder.
    Wednesday, December 26, 2012 5:41 AM