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Submitting a Service Request without having populated all manditory fields

    Question

  • Service Manager 2012 (Version: 7.5.1354.0)

    Issue#1 - I created a Request Offering that had three "required" Response Types but am able to submit a request without having populated one of the fields. I config'ed the User Input as Required but when I go to submit the field in question is not outlined in red (indicating it is a manditory field).

    The manditory field I didn't need to populate before sumitting was as follows:
    Name: Database | Response Type: Required | Prompt Type: Simple List

    Expected behavior should be a person is not able to submit an SR without the manditory field(s) populated.

    Issue #2 - There doesn't seem to be a way to add the necessary User Input once the SR has been created.

    Has anyone else run into either of these issues?


    Thanks, Steve

    Monday, February 27, 2012 7:48 PM

Answers

  • If I qoute remember this is bug in beta. In RC it's working as expected.


    http://www.scsmsolutions.com/ freemanru (at) gmail (dot) com

    Monday, February 27, 2012 8:10 PM
    Moderator