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Problem management WF

    Question

  • Could please someone give me example how can i create this WF for Problem Management, i need simply to notify Assignet To about Problem That Assigned to him, but ideal it'll create smth like an incident management 
    Friday, April 29, 2011 1:18 PM

Answers

  • 1. Create workflow for Incident as usual
    2. Export MP with workflow
    3. Open XML with any editor
    4. Search your workflow in XML
    5. Change string "<InstanceSubscription Type="a604b942-4c7b-2fb2-28dc-61dc6f465c68">" to "<InstanceSubscription Type="422afc88-5eff-f4c5-f8f6-e01038cde67f">"
    6. Replace path parameters, if any, in Criteria section to Problem parameters
    http://opsmgr.ru
    • Marked as answer by abdulax Thursday, May 19, 2011 9:23 AM
    Tuesday, May 17, 2011 9:17 AM
    Moderator

All replies

  • hey

    try this powershell script in a workflow to get unassigned problems ... it relies on the smlets (smlets.codeplex.com)

    edit: after posting i read your post again and am not really sure if this is what you wanted to hear :) is it?

    regards
    Marcel

    <------>

    $status = "Active"

    import-module smlets
    $completestatus = "problemstatusenum." + $status +"$"

    $projectiontype = Get-SCSMTypeProjection -name system.workitem.problem.projectiontype$
    $statusid = (get-scsmenumeration -name $completestatus).id
    $problems = $projectiontype | Get-SCSMObjectProjection -filter "status -eq $statusid"
    $unassignedproblems = $problems | where{$_.assignedworkitem -eq $null}

    <------>


    SCSMfaq - http://blog.scsmfaq.ch ##### Microsoft Virtualization and Systems Management Partner - http://www.itnetx.ch
    Friday, April 29, 2011 8:05 PM
    Moderator
  • yes it is not exactly what did i want - i want simplier may be, i want to notify a problem assigned to User about a problem that assigned to him

    Wednesday, May 04, 2011 7:27 AM
  • 1. Create workflow for Incident as usual
    2. Export MP with workflow
    3. Open XML with any editor
    4. Search your workflow in XML
    5. Change string "<InstanceSubscription Type="a604b942-4c7b-2fb2-28dc-61dc6f465c68">" to "<InstanceSubscription Type="422afc88-5eff-f4c5-f8f6-e01038cde67f">"
    6. Replace path parameters, if any, in Criteria section to Problem parameters
    http://opsmgr.ru
    • Marked as answer by abdulax Thursday, May 19, 2011 9:23 AM
    Tuesday, May 17, 2011 9:17 AM
    Moderator
  • Anton,

    Will we be able to create WF using the UI in order to notify the "assigned to" with the 2012 release??? 


    Matt Service Desk Tech.
    Wednesday, July 27, 2011 5:30 PM
  • If it helps anyone, I have a Management Pack on the Technet Gallery that will notify the problem assignee here:
    http://gallery.technet.microsoft.com/Problem-Assignment-Changes-8158cd13


    Wednesday, July 27, 2011 7:14 PM
    Moderator