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Escalation

    Question

  • Hi ,

    I need any case with Specific category
    which is not assigned to anyone for one hour to be escalated to me and send notification to me

    Also if any case is assigned to someone and is not solved
    for 3 hours and a half to be escalated to me and send notification to me

    Thanks,


    Kareem Behery

    Monday, March 05, 2012 7:15 AM

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