We're having an issue with our Exchange Connector 3.0 RC Installation on Service Manager 2012 RTM.
We have setup two mailboxes and two Exchange Connectors, one mailbox logs "Incidents" and the other mailbox logs "Service Requests". We have configured the Exchange Connector/s to use the appropiate Templates and mailboxes. Everything works fine, we can log new Incidents and we can log new Service Requests via e-mail.
However we have one strange problem. When creating new service requests via e-mail the status of the "Service Request" remains on a status of "In Progress". The template we're using is a brand new template based on the Service Request class and has no "Activities" associated with it. In this case the service request should have a status of "Submitted", but it never changes from "In Progress".
New Service Requests logged directly via the Console using the same template, have a status of "Submitted" as I would expect as the template has no "Activities".
We've tried lots of troubleshooting:
Tried running just one Connector
Deleted and re-created the Templates
Disabled the Connector, Deleted the Connector, Uninstalled - Reinstalled the Exchange Connector Management Packs
Rebooted all Service Manager Servers
Below are some screenshots:
Any ideas what could be going on here?
This is still the "solution"? or do anyone else have an idea of what to do?
i see the same in my test environments, on all SRs.
Jakob Gottlieb Svendsen
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