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SCSM 2012 configuration document

    Question

  • Hi All,

    i'm new to SCSM 2012 RC. i don't know any thing about service manger installation & configuration. Some how i manage to get the some link on internet to installa it. Now i have installed it on three test servers. below is the current setup -

    1. All server has win2k8 R2 Std

    2. One server has AD and data warehouse for SCSM

    3. One server has SCSM Management Server

    4. One server has Wbportal and sharepoint 2010 Foundation

    Now i need to configure service manager so that i can show the Demo to my manger and after that we can implement it for our environment. I'm looking document or link for below point -

    1. How to configure user interface so that user can log their request

    2. How configure email notification for CAB Team, Technical Team, ServiceDesk Team, ServiceDesk manager and end user so that whenever any thing(change, incident,service request etc) logged or updated must get an email notification

    3. how to configure Assigned to for group and individual

    4. How to integrate SCOM with SCSM for automating incident ticket genration and assignment to respective Team of serviceDesk Team.

    Your kind help will be highly appreciated.


    Rakesh Kumar

    Friday, February 24, 2012 11:00 AM

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