none
Script in workflow runs only once

    Question

  • Hi there,
    I create a custom management pack using the Authoring Tools. The MP contains  workflow with a PowerShell Script.
    The problem is the script runs only once after importing MP or restart HealthService service.
    There are no any errors in Operations Manager log in event viewer and workflow status tab.

    I'm noob in Service Manager. Please help me to understand what's wrong.

    Monday, March 12, 2012 7:00 PM

Answers

All replies

  • Could you please provide some more information:

    What is the criteria to start the workflow?

    Could you please provide the PowerShell script?

    Is the PowerShell script running from a PowerShell prompt more than once without any issue?

    Is the workflow starting more than once (workflow status tab)?


    Andreas Baumgarten | H&D International Group

    Monday, March 12, 2012 11:03 PM
    Moderator
  • Thanks for reply, Andreas

    I solved the problem.

    More information:

    The PowerShell script uses SMLets to apply incident template depending on incident class (network, hardware and etc.):

    Import-Module SMLets -Force
    $EnableTemplate = $null
    $IncidentClass = ($Incident = Get-SCSMObject (Get-SCSMClass System.WorkItem.Incident$)|?{$_.Id -eq $incidentId}).Classification.displayname
    $IncidentTemplateList = Get-SCSMObjectTemplate|?{$_.DisplayName -match "!IR"} 
    foreach ($IncidentTemplate in $IncidentTemplateList) {
        if ($IncidentTemplate.DisplayName -match "!IR-$IncidentClass") {
            $EnableTemplate = $IncidentTemplate
            break
        }
    }
    if ($EnableTemplate -eq '') {$EnableTemplate = Get-SCSMObjectTemplate|?{$_.DisplayName -match "!IR-DEF"}}
    $IncidentRequest = Get-SCSMObjectProjection System.WorkItem.Incident.ProjectionType -filter "Id -eq '$incidentId'"
    Set-SCSMObjectTemplate -Projection $IncidentRequest -Template $EnableTemplate

    the script started working properly then I add following command at the end of script:

    Remove-Module SMLets

    One more question:

    The workflow assigns a template to incident depending on incident's class.
    The teplate contains:
    "support group" is IT-support
    "assigned user" is email enabled security group

    How can I create email notification to assigned user?
    I created second workflow with email notification with the same trigger as the workflow with script, but both run at the same time and notification sends in a couple of seconds before template with "assigned user" was applyed.

    I also created second WriteAction with notification in rule in workflow with PowerShell script:

    but WriteActions run at the same time too.

    Is there way to run workflows or WriteActions sequentially?


    Sunday, March 18, 2012 8:35 PM
  • I would use a second workflow for notification on reassignment.

    Maybe this blog post is helpful:

    SCSM 2012: Notify Analyst on Incident Reassignment


    Andreas Baumgarten | H&D International Group

    • Marked as answer by petr yakushov Wednesday, March 21, 2012 12:06 PM
    Sunday, March 18, 2012 9:02 PM
    Moderator
  • Hi, Andreas
    Thanks for advice and help!
    The blog post is helpful. Notifications work fine.
    Wednesday, March 21, 2012 12:06 PM