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Difference Between Workflow Criteria in Authoring Tool and in Service Manager

    Question

  • Hi,

       I find that when create a new workflow in Authoring Tool, a criteria need to be specified. An creteria also need to be specified when add a new rule in Administration-> Workflow->Configuration in Service Manager. I don't know the difference between them. And, what's the function of workflow in Service Manager and the relationship between it and workflow in an PM. Thanks!


    Tuesday, July 12, 2011 2:39 AM

Answers

  • Hey

    At the end, it does not matter if you create a Wirkflow in the Authoring Tool or with the Service Manager console - it all ends up with a workflow that will run on the SM infrastructure. Configuring workflows in the SM Console is indeed much easier because everything is wizard driven and you do not ned that much knowledge. the downside of this is, that you are not that flexible. means: if you can fullfil your requirement within the SM console, use that. if you ned more flexibility, use the Authoring Tool (or even Visual Studio).

    regards
    Marcel


    SCSMfaq - http://blog.scsmfaq.ch ##### Microsoft Virtualization and Systems Management Partner - http://www.itnetx.ch
    Tuesday, July 12, 2011 8:31 AM

All replies

  • Hey

    At the end, it does not matter if you create a Wirkflow in the Authoring Tool or with the Service Manager console - it all ends up with a workflow that will run on the SM infrastructure. Configuring workflows in the SM Console is indeed much easier because everything is wizard driven and you do not ned that much knowledge. the downside of this is, that you are not that flexible. means: if you can fullfil your requirement within the SM console, use that. if you ned more flexibility, use the Authoring Tool (or even Visual Studio).

    regards
    Marcel


    SCSMfaq - http://blog.scsmfaq.ch ##### Microsoft Virtualization and Systems Management Partner - http://www.itnetx.ch
    Tuesday, July 12, 2011 8:31 AM
  • Hey

    At the end, it does not matter if you create a Wirkflow in the Authoring Tool or with the Service Manager console - it all ends up with a workflow that will run on the SM infrastructure. Configuring workflows in the SM Console is indeed much easier because everything is wizard driven and you do not ned that much knowledge. the downside of this is, that you are not that flexible. means: if you can fullfil your requirement within the SM console, use that. if you ned more flexibility, use the Authoring Tool (or even Visual Studio).

    regards
    Marcel


    SCSMfaq - http://blog.scsmfaq.ch ##### Microsoft Virtualization and Systems Management Partner - http://www.itnetx.ch

    Are there any instructions or guides to SM console workflow configuration wizard? I find it difficult to know the meaning of every options in each step of wizard. For example, in Change Request Evnet Workflow Configuration, what is the meaning of Management pack option in Workflow Information tab?
    Wednesday, July 13, 2011 10:00 AM
  • Check the Service Manager guides, but to be honest, it is not documented in detail :)

    http://technet.microsoft.com/en-us/library/ff460979.aspx

    http://technet.microsoft.com/en-us/library/ff461134.aspx

    regards
    Marcel

     


    SCSMfaq - http://blog.scsmfaq.ch ##### Microsoft Virtualization and Systems Management Partner - http://www.itnetx.ch
    Wednesday, July 13, 2011 10:58 AM
  •  For example, in Change Request Evnet Workflow Configuration, what is the meaning of Management pack option in Workflow Information tab?

    You mean, other than this is the Management Pack you want to store the new workflow in? J

     

    Wednesday, July 13, 2011 7:49 PM