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flash 11.x msi won't install

    Question

  • I'm trying to install flash activeX 11.x msi but its failing to install with windows update error code AC1.  I'm not doing anything special its just a straight forward install I'm not using any installation options.  I'm using the latest 32bit msi from adobe, clients are win7 SP1

    Thursday, November 24, 2011 4:15 PM

Answers

  •  

    Hi,

     

    Thank you of your update.

     

    Regarding the error, please try the methods in the following Knowledge Base articles:

     

    You receive “0x80070643” or “0x643” error codes when you try to install .NET Framework updates through Windows Update or Microsoft Updates

    http://support.microsoft.com/kb/976982

     

    Error message when you use Windows Server Update Services Setup: "Error 0x80070643: Fatal error during installation"

    http://support.microsoft.com/kb/920660

     

    Meanwhile, please also check if other packages also meet the similar issue.

     

    Thanks.


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, December 01, 2011 8:50 AM
  •  

    Hi

     

    Thank you for your update.

     

    Since other packages work, I also suspect this issue is related to the specific package. Please double check the installation package. Since this is a product of Adobe, it is also recommended that you contact Adobe Support for help:

     

    Adobe Support

    http://www.adobe.com/support/

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Thanks.


    Nicholas Li

    TechNet Community Support

    Friday, December 02, 2011 8:57 AM

All replies

  •  

    Hi,

     

    Would you please let us know more details about the error message?

     

    Please also try the EXE package from Adobe:

     

    Adobe Flash Player Support Center – Downloads

    http://www.adobe.com/support/flashplayer/downloads.html

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Regarding distributing Adobe Flash Player, please also see:

     

    Adobe Flash Player licensing

    http://www.adobe.com/products/players/fpsh_distribution1.html

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    In addition, I would like to share the following with you for your reference:

     

    Adobe Flash updates fail on Windows 7 and Windows XP

    http://social.technet.microsoft.com/Forums/en-US/systemcenteressentials/thread/28a3fbef-5be8-4963-81e6-fdde198da580/

     

    Considering this issue related to Adobe Flash Player, for more information about the package, parameter and the licensing, please also contact Adobe Support for help:

     

    Adobe – Help

    http://www.adobe.com/support/

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Hope this helps.

     

    Thanks.
    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, November 28, 2011 6:23 AM
  • The EXE installs fine.  BUT what I want to do is get Flash 11 rolled out and then use SCE to keep it updated, but I can't get the updates to install, they give the same AC1 error when I try to update flash that has been installed via the EXE.  So I thought I'd try installing the msi version to see if that will update.
    Monday, November 28, 2011 10:37 AM
  •  

    Hi,

     

    Please also try the following:

     

    Download Adobe Flash Player

    http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Meanwhile, please see the following guide:

     

    How to Install Non-Microsoft Patches Using System Center Essentials

    http://64.4.10.145/en-us/magazine/ee361595

     

    I still would like to know the details about the error “AC1”. Is it on the Adobe Flash Player installation wizard?

     

    Thanks.

    Nicholas Li

    TechNet Community Support

    TechNet Forum Assistant - IT Pro Support on your desktop, DOWNLOAD NOW for FREE!


    Tuesday, November 29, 2011 5:55 AM
  • The AC1 error is reported in windows update.  Windows update log gives the following

     

    AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Adobe Flash Player 32-bit ActiveX 11.1.102.55

    Tuesday, November 29, 2011 9:04 AM
  •  

    Hi,

     

    Thank you of your update.

     

    Regarding the error, please try the methods in the following Knowledge Base articles:

     

    You receive “0x80070643” or “0x643” error codes when you try to install .NET Framework updates through Windows Update or Microsoft Updates

    http://support.microsoft.com/kb/976982

     

    Error message when you use Windows Server Update Services Setup: "Error 0x80070643: Fatal error during installation"

    http://support.microsoft.com/kb/920660

     

    Meanwhile, please also check if other packages also meet the similar issue.

     

    Thanks.


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, December 01, 2011 8:50 AM
  • those two kb articles arn't really applicable to this case.  I've not come accross any other software deployment that gives the same error.  We use SCE to deploy

    office 2010

    Minitab16

    Primer6

    Project 2010

    sigmaplot 12

    endnote X5

    Java 6

    Adobe reader X

    flash 11 (exe)

    and the only one causing any probs is the msi of Flash 11

    Thursday, December 01, 2011 11:13 AM
  •  

    Hi

     

    Thank you for your update.

     

    Since other packages work, I also suspect this issue is related to the specific package. Please double check the installation package. Since this is a product of Adobe, it is also recommended that you contact Adobe Support for help:

     

    Adobe Support

    http://www.adobe.com/support/

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Thanks.


    Nicholas Li

    TechNet Community Support

    Friday, December 02, 2011 8:57 AM
  • This should help:

    Dealt with this in depth and worked with Shavlik to figure out a workaround for the Flash Update issue (specifically the Flash update specific to IE...the plug-in based updates tend to work OK without anything special). You can try this at your discretion:

    To fix Adobe Flash Update installation failures download and install Microsoft System Center Updates Publisher (SCUP) - only the publisher application....nothing else. It is a small install file. I am using version 4.50.1103. You will need to set up a new database for SCUP to use. It will be a small DB and can go on the same instance as your SCE DB. During installation, set your SCE instance as the target for publishing updates.

    Once you have SCUP working, load in the Adobe Update CAB file into the SCUP console. Locate the Adobe Flash update you wish to approve, and right click & edit it. In Extended Properties, change the restart preference from "Can Request Reboot" to "Always Require Reboot". You can leave all settings the same and click Finish. Click the column to Publish the update - you will see a green flag. Then in the right navigation pane click Publish Updates to publish the update(s) to your SCE server.

    Then, open your SCE console, navigate to Updates and locate the update that your just published from SCUP (you can find the right one by looking for the correct publish date). Approve the update normally. Users will have to restart after installing the update, but it should install normally.

    I've been using the above method for about a year. Its kind of a pain (especially since Flash tends to have frequent updates)...but it beats manual update on every single machine. After you do this a couple of times it only takes about 2 minutes to get the whole thing done.

    There are also some current issues installing 32-bit Java updates to 64-bit Windows 7. I recommend this article for more info:
    http://sms-hints-tricks.blogspot.com/2010/10/32bit-java-install-for-vista-win-7.html

    You basically have to do an application deployment & create your own package for the Java update to work on the 64-bit OS. Download the offline Java install file (full version, for the current version you want to push out). On a workstation, double click the install file to start the install wizard, but DO NOT continue with the installation. Look into the temporary installation folder referenced in the cited article above, copy out all contents of the folder. Essentially, the install file is an EXE, but when you start the install wizard it unpacks the files and reveals an MSI. Then, create a new deployment and point it to the folder, which contains all of the items that were extracted from the .exe. Approve the package normally in SCE.

    Hope this helps someone! I spent a couple of months figuring out the Adobe Flash updates. Java was a hassle too.

    -Brad

    • Proposed as answer by Kaspars_ Wednesday, March 21, 2012 1:39 PM
    Tuesday, January 31, 2012 3:35 PM