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Intel AMT HECI update keeps appearing

    Question

  • Recently purchased a new Dell OptiPlex 980 from Dell. Core i5 650 with 4GB RAM running Windows 7 Professional 64bit. After uninstalling all useless software I installed all the Windows Updates successfully only to find one that kept coming back. I have successfully installed this update "Intel AMT HECI V.6.1.0.1042 A02" over ten times. After checking for updates again this one keeps coming back wanting me to install it. There is nothing in the Event Viewer about it either. I have stopped the Windows Update service and deleted the Software Distribution folder and restarted the Windows Update service again. Checking for updates again brings up the same driver update that it wants me to install again. I have uninstalled this driver and gone to Dell's website and downloaded and installed that way but it keeps appearing in Windows Update. Even after going back and stopping the service and deleting the Software Distribution folder again and restarting the service. It still shows up. Please help. Also Googling provided no useful information to fix this. Thanks in advance to anyone who can help.
    Wednesday, October 20, 2010 6:15 PM

All replies

  • Hello Caster,

    Did you use  System Center Essentials to deploy the updates? This forum is for System Center Essentials related issues.

    For questions about Windows 7, please use the following Microsoft Forums, which would be the best resource for your question.

    Windows 7 Forums
    http://social.technet.microsoft.com/Forums/en-US/category/w7itpro

    With my experience, this issue occurs because this update is not installed properly. Try to repair your Windows 7 by following this article:

    How to Do a Repair Install to Fix Windows 7
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    Thanks,


    Yog Li -- Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, October 22, 2010 7:51 AM
    Moderator
  • Yes we use System Center Essentials to push out all updates. This is a brand new computer, right out of the box, so I doubt the OS needs to be repaired.

    Thanks

    Friday, October 22, 2010 12:39 PM
  • Any resolution on this? I'm having a similar problem. SCE keeps pushing out a software deployment for XML 6. I've installed it on several machines but it just keeps coming back.

    -Brad

    Friday, October 29, 2010 1:34 PM
  • Unfortunately I have not received a resolution for this problem yet.

    -CasterTroy

    Friday, October 29, 2010 2:39 PM
  • Hello Brad & Caster,

    If the update was re-offered, it seems that the update has not been installed successfully. To troubleshoot this issue, please follow these steps: 

    1. Enable Windows Update debug logging

      a. Open regedit and navigate to HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
      b. Create a New Key called Trace
      c. In Trace, create a new DWORD value called Flags with a Data of 7
      d. In Trace, create a new DWORD value called Level with a Data of 4
      e. Close regedit

    2. Stop the Automatic Updates service. Navigate to %windir%, find the file named 'WindowsUpdate.log', rename it to 'WindowsUpdate.old'. 

    3. Restart the Automatic Updates service and run the “wuauclt /detectnow” command on the client to force an update detection cycle. 

    4. After the update finished, open the new created file 'WindowsUpdate.log' and search the string "evaluated to 0". Please post the corresponding contents here. 

    5. If any files or registry entries are recorded, check the permissions on them and see if the SYSTEM account is denied any permissions.

    6. Delete the  HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Trace key from the registry to avoid verbose log in the future, then restart the Automatic Updates service. 

    7. You can also download ProcessMonitor to monitor the background file and registry actions when reproduce the error message. We can check whether there are any Access is denied error from the result logs. 
    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

    Hope it helps,


    Yog Li -- Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, November 01, 2010 8:42 AM
    Moderator
  • Here is what I have copied so far. There is a lot more too by the way. Thanks a lot for your help.

    2010-11-01 11:56:39:138  496 1130 EEHndlr   EE: WmiQuery for query SELECT Manufacturer FROM Win32_ComputerSystem WHERE Manufacturer LIKE 'Tosh%' evaluated to 0
    2010-11-01 11:56:39:216  496 1130 EEHndlr   EE: WmiQuery for query SELECT Manufacturer FROM Win32_ComputerSystem WHERE Manufacturer LIKE "HEWLETT%" OR Manufacturer LIKE "HP%" OR Manufacturer LIKE "Compaq%" OR Manufacturer LIKE "CPQ%" evaluated to 0
    2010-11-01 11:56:39:357  496 1130 EEHndlr   EE: WmiQuery for query SELECT Manufacturer FROM Win32_ComputerSystem WHERE Manufacturer LIKE 'HP Pav%' or Manufacturer LIKE 'Compaq Pres%' evaluated to 0
    2010-11-01 11:56:39:388  496 1130 EEHndlr   EE: WmiQuery for query SELECT Manufacturer FROM Win32_ComputerSystem WHERE Manufacturer LIKE 'Gateway%' evaluated to 0
    2010-11-01 11:56:39:435  496 1130 EEHndlr   EE: WmiQuery for query SELECT Manufacturer FROM Win32_ComputerSystem WHERE Manufacturer LIKE 'Samsung%' evaluated to 0
    2010-11-01 11:56:39:669  496 1130 EEHndlr   EE: WmiQuery for query Select Manufacturer From Win32_ComputerSystem where Manufacturer = 'LG Electronics' evaluated to 0
    2010-11-01 11:56:39:684  496 1130 EEHndlr   EE: WmiQuery for query SELECT Manufacturer FROM Win32_ComputerSystem WHERE Manufacturer LIKE 'HEWLETT%' or Manufacturer LIKE 'HP%'or Manufacturer LIKE 'Compaq%' evaluated to 0
    2010-11-01 11:56:39:918  496 1130 EEHndlr   EE: WmiQuery for query Select * from Win32_PnPEntity WHERE ClassGuid LIKE '{53d29ef7-377c-4d14-864b-eb3a85769359}' evaluated to 0
    2010-11-01 11:56:46:814  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_05FF_10DE_0661_10DE_' AND Description < 'Dell:DRVR_05FF_10DE_0661_10DE_~' ) AND VersionString < '0006.0014.0011.7864'
               evaluated to 0
    2010-11-01 11:56:46:829  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_05FF_10DE_0661_10DE_' AND Description < 'Dell:DRVR_05FF_10DE_0661_10DE_~' ) evaluated to 0
    2010-11-01 11:56:46:860  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_05FF_10DE_0661_10DE_' AND Description < 'Dell:DRVR_05FF_10DE_0661_10DE_~' ) AND VersionString < '0006.0014.0011.7864'
                 evaluated to 0
    2010-11-01 11:56:46:892  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_OEMComputerSystem WHERE SystemTypeID = '563' OR SystemTypeID = '563' OR SystemTypeID = '563' OR SystemTypeID = '589' OR SystemTypeID = '591' OR SystemTypeID = '594' OR SystemTypeID = '594' OR SystemTypeID = '610' OR SystemTypeID = '611' OR SystemTypeID = '631' OR SystemTypeID = '712' OR SystemTypeID = '1034' OR SystemTypeID = '1035' OR SystemTypeID = '1040' OR SystemTypeID = '564' OR SystemTypeID = '592' OR SystemTypeID = '593' OR SystemTypeID = '621' OR SystemTypeID = '622' OR SystemTypeID = '659' OR SystemTypeID = '751' OR SystemTypeID = '1036' evaluated to 0
    2010-11-01 11:56:46:923  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:APAC_21360__' AND Description < 'Dell:APAC_21360__~' ) AND VersionString < '0001.0004.00001'
          evaluated to 0
    2010-11-01 11:56:46:954  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_22160__' AND Description < 'Dell:DRVR_22160__~' ) AND VersionString < '0002.0000.0011'
         evaluated to 0
    2010-11-01 11:56:46:985  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_22160__' AND Description < 'Dell:DRVR_22160__~' ) evaluated to 0
    2010-11-01 11:56:47:016  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_22160__' AND Description < 'Dell:DRVR_22160__~' ) AND VersionString < '0002.0000.0011'
          evaluated to 0
    2010-11-01 11:56:47:016  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_OEMComputerSystem WHERE SystemTypeID = '594' evaluated to 0
    2010-11-01 11:56:47:032  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_OEMComputerSystem WHERE SystemTypeID = '594' evaluated to 0
    2010-11-01 11:56:47:063  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06FB_10DE_0234_1028_' AND Description < 'Dell:DRVR_06FB_10DE_0234_1028_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:079  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06FB_10DE_0234_1028_' AND Description < 'Dell:DRVR_06FB_10DE_0234_1028_~' ) evaluated to 0
    2010-11-01 11:56:47:110  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_0233_1028_' AND Description < 'Dell:DRVR_06EB_10DE_0233_1028_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:126  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_0233_1028_' AND Description < 'Dell:DRVR_06EB_10DE_0233_1028_~' ) evaluated to 0
    2010-11-01 11:56:47:157  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_024F_1028_' AND Description < 'Dell:DRVR_06EB_10DE_024F_1028_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:188  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_024F_1028_' AND Description < 'Dell:DRVR_06EB_10DE_024F_1028_~' ) evaluated to 0
    2010-11-01 11:56:47:204  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_0233_1028_' AND Description < 'Dell:DRVR_06EB_10DE_0233_1028_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:219  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_0233_1028_' AND Description < 'Dell:DRVR_06EB_10DE_0233_1028_~' ) evaluated to 0
    2010-11-01 11:56:47:250  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_024F_1028_' AND Description < 'Dell:DRVR_06EB_10DE_024F_1028_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:266  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_024F_1028_' AND Description < 'Dell:DRVR_06EB_10DE_024F_1028_~' ) evaluated to 0
    2010-11-01 11:56:47:297  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_065C_10DE_0250_1028_' AND Description < 'Dell:DRVR_065C_10DE_0250_1028_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:313  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_065C_10DE_0250_1028_' AND Description < 'Dell:DRVR_065C_10DE_0250_1028_~' ) evaluated to 0
    2010-11-01 11:56:47:344  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_061E_10DE_019C_1028_' AND Description < 'Dell:DRVR_061E_10DE_019C_1028_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:360  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_061E_10DE_019C_1028_' AND Description < 'Dell:DRVR_061E_10DE_019C_1028_~' ) evaluated to 0
    2010-11-01 11:56:47:391  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_063A_10DE_019B_1028_' AND Description < 'Dell:DRVR_063A_10DE_019B_1028_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:422  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_065A_10DE_0250_10DE_' AND Description < 'Dell:DRVR_065A_10DE_0250_10DE_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:438  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_065A_10DE_0250_10DE_' AND Description < 'Dell:DRVR_065A_10DE_0250_10DE_~' ) evaluated to 0
    2010-11-01 11:56:47:453  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_065C_10DE_0250_10DE_' AND Description < 'Dell:DRVR_065C_10DE_0250_10DE_~' ) AND VersionString < '0008.0016.0011.8840'
               evaluated to 0
    2010-11-01 11:56:47:484  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_065C_10DE_0250_10DE_' AND Description < 'Dell:DRVR_065C_10DE_0250_10DE_~' ) evaluated to 0
    2010-11-01 11:56:47:500  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06FB_10DE_0234_1028_' AND Description < 'Dell:DRVR_06FB_10DE_0234_1028_~' ) AND VersionString < '0008.0016.0011.8840'
                 evaluated to 0
    2010-11-01 11:56:47:531  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_0233_1028_' AND Description < 'Dell:DRVR_06EB_10DE_0233_1028_~' ) AND VersionString < '0008.0016.0011.8840'
                 evaluated to 0
    2010-11-01 11:56:47:547  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_024F_1028_' AND Description < 'Dell:DRVR_06EB_10DE_024F_1028_~' ) AND VersionString < '0008.0016.0011.8840'
                 evaluated to 0
    2010-11-01 11:56:47:578  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_0233_1028_' AND Description < 'Dell:DRVR_06EB_10DE_0233_1028_~' ) AND VersionString < '0008.0016.0011.8840'
                 evaluated to 0
    2010-11-01 11:56:47:594  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_06EB_10DE_024F_1028_' AND Description < 'Dell:DRVR_06EB_10DE_024F_1028_~' ) AND VersionString < '0008.0016.0011.8840'
                 evaluated to 0
    2010-11-01 11:56:47:609  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_065C_10DE_0250_1028_' AND Description < 'Dell:DRVR_065C_10DE_0250_1028_~' ) AND VersionString < '0008.0016.0011.8840'
                 evaluated to 0
    2010-11-01 11:56:47:625  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_061E_10DE_019C_1028_' AND Description < 'Dell:DRVR_061E_10DE_019C_1028_~' ) AND VersionString < '0008.0016.0011.8840'
                 evaluated to 0
    2010-11-01 11:56:47:656  496 1130 EEHndlr   EE: WmiQuery for query SELECT * FROM Dell_SoftwareIdentity WHERE (Description >= 'Dell:DRVR_063A_10DE_019B_1028_' AND Description < 'Dell:DRVR_063A_10DE_019B_1028_~' ) AND VersionString < '0008.0016.0011.8840'
                 evaluated to 0

    Thursday, November 11, 2010 2:37 PM
  • I guess we have given up on this one. Clearly I have done everything asked of me and yet still no fix or even a little head-way. I guess I got the wrong idea about IT professionals. Solving problems and fixing things is not what they do, at least not in this case anyway. I don't want anyone to think I don't appreciate the help here because I really do. After waiting as long as this though I have no more faith. Sorry folks.
    Thursday, March 03, 2011 1:56 PM
  • Sorry to hear you're still having problems. If its any colsolation, we continue to get about 1 bad update from HP each month. Some tips I have learned:

    • Test the update on a few machines before deploying to everyone - this is especially important on non-MSFT updates that come from HP or Dell.
    • Other 3rd party update, especially for Adobe Flash and Java, frequently have problems. I've had to deploy registry removal fixes in order for the install to proceed. This continues to be a massive headache the occupies way too much of my time.

    -Brad

    Thursday, March 03, 2011 3:17 PM